Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

“marked as item as faulty when it wasnt”

Posted 4 years ago

“I got offered £110 for my xz1 compact sent it off in good condition and got a reviewed offer of about £14 claiming it had liquid damage on the screen which is absolute rubbish it's never been near water and I had it switched on the morning before I sent it and it never had any damage”

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Posted 4 years ago

“Absolute scam of a company offered £44 for my mothers iPhone se ,phone had been in a protective case along with a screen protector from the day she got the phone to the day we sent it to music magpie . They then proceeded to revise the offer to£11 as they said the screen has water damage ! Absolute lies the phone was absolutely pristine a strong 9/10 never been dropped or scratched or anywhere near water . I refused their offer as it’s a disgrace offering £11 but selling them on their website for £139 people are being ripped off . AVOID AT ALL COSTS”

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Posted 4 years ago

“Absolutely rubbish, would never buy from again, 0 stars We ordered an unlocked Iphone 6 for my son for his birthday and music magpie sent a locked Iphone. Obviously this is totally useless and my son is gutted as the thing he wanted most for his birthday doesn't work. Despite music magpie making the error, taking our money and sending out something not fit for purpose or as described, we now have to wait over a week to receive a replacement. Try telling that to an 11 year old boy on his birthday! Customer service don't care and refuse to speed up their processes, even though they have made the error. All in all, this is a very disappointing experience and I will certainly not be using them again or recommending them to anyone else. In fact, I will be letting all our friends and family know about this shoddy experience so that they can save themselves the misfortune of dealing with this inept and uncaring company.”

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Posted 4 years ago

“Second time I've sent them a fully working imaculate phone. Also the second time they have tried making out the phones faulty and offered penuts. Nothing but chances. I will never use them again and I suggest you don't.”

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Posted 4 years ago

“Claimed 16 of 27 items (books/cds) were missing, were already paying next to nothing, absolutely shocking, won’t use again.”

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Posted 4 years ago

“The place to sell your tech for LESS..... Below is a 100% true account of my experience with MM...I was selling an 18 month old Xperia Xz1 compact in an immaculate condition. MM offered £110 for a fully working used handset a good £40 more than anyone else (alarm bells should have rung). I packed it impeccably well and sent it off....3 days later I received an email from MM stating they had revised their offer and now it was for £13 yes £13!!.. due to liquid damage to screen....the phone has NEVER seen a drop of water and had been in a case from the day EE had sent it. Plus the handset happens the be Certified IP65/68 dust and water resistant! So I declined their new "offer" and asked for the return of the handset. Knowing they were wrong I then immediately sent it to Samsung who had offered £70 (which seems to of been the going rate for the phone) and 3 days later I received £70 in my bank account for a FULLY WORKING USED HANDSET.. what you should know MM at the time were SELLING the xz1 compact for £249.99!! Not bad when they are only paying £13 for them...a great trick that even Bernard Madoff would be proud of! SO WHEN YOU SEE THEIR 5 STAR REVIEWS ALSO CHECK ONE STAR ONES BECAUSE YOU WILL SEE THIS TRICK IS QUITE A COMMON THING FROM MUSIC MAGPIE.....”

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Posted 4 years ago

“Dealt with two members of staff and explained wanted phone back they notepaded it and still the payment was sent and what should of been a simple return of goods has turned into a complete shambles.”

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Posted 4 years ago

“never sell your mobile with this company. i sent my iphone 6 to them with a 2 month old screen and wrapped it so it could off withstood someone jumping on it i then get an email they are not going to give me the full amount as the screen is broken and was offered only £20 for it, i declined this offer and am now stuck with a damaged phone that is worthless”

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Posted 4 years ago

“Do not use, took weeks to process a refund for a faulty phone and still haven't had my money back. Ordered a iPhone 7 30th March, broke on 30th May. Sent the phone back and was informed I would get a refund. Told them I would order another phone from them whilst they processed the refund. Three weeks later I get an email saying they have fixed the phone and they are sending it back out to me. After contacting them and saying I want a refund not a repair, they said they miss-informed me on a number of occasions and its not policy to refund. When i got the repaired phone back this week, they hadn't fixed it correctly so had to send it back again! Still waiting for a refund and they say it will take at least another week due to a backlog of returns which says a lot! Do not use, better off paying a little extra and buying elsewhere.”

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Posted 4 years ago

“Absolute Con AVOID! took my Iphone 6 Plus to CEX who did tests and offered £45 it would have been a lot more but there was a small scratch on the side (not affecting the screen), I decided to try Music Magpie before I gave it to CEX and reluctantly put the phone as poor condition due to the scratch. They offered £51.00 which was more than CEX so obviously I went with Music Magpie! BIG MISTAKE as they have come back with Item not as described and offered a revised joke of £25.76 for a fully working good condition Iphone! My advise would be try a high street store in fact try anywhere else first, have been looking at similar online sites and they are offering more for the phone in a faulty condition than Music Magpie were for GOOD condition!!! If you want ripped off go with Music Magpie!!! DISGUSTED!.”

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Posted 4 years ago

“I sent my iPhone 8 in perfect condition. I keep my phones in a gorilla case I put it in the iPhone box I received it in then in another box with packing. They have told me the camera lens is smashed, I am very upset, I have asked for it back but I now have no money and a damaged phone and was basically called a liar”

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Posted 4 years ago

Hello, So this could be looked into further, could you please provide your order ID? Kind Regards, mM CS

Posted 4 years ago

“So I placed an order yesterday - 4th June 2019 in good faith. The order value was over £720. I paid for next day delivery in good faith. Their website says dispatched for next day delivery if ordered before 4pm. My order was placed at 3.30pm. I was on the phone to my credit card provider as the payment went through and they confirmed the payment had been taken and cleared straight away. So I had no reason to worry. So I thought. Music Magpie sent me my order confirmation within 5 minutes and a dispatch notice at 6pm that evening with a tracking ID for Royal Mail Special Delivery - Next day. I took the day off work to be here for the order. The item wasn't delivered and unfortunately because royal mail tracking was down I couldn't find out where it was. I spent HOURS speaking with MusicMagpie support who were adamant that the order was on it's way and despite them using Royal Mail Special Delivery (Ergo before 1pm) they told me I had to wait until 6pm. Little did I know that they knew full well what was going on and they were using the fact that Track and Trace was down to their advantage to cover their own lies. I think spent an hour on the phone to Royal Mail who confirmed to me after several checks the Tracking ID was given wasn't valid. Royal Mail informed me that MusicMagpie generate their own Royal Mail Tracking IDs and regularly tell people items have shipped when they haven't. I then went back to MusicMagpie support who when confronted with the truth magically admitted instantly the item hadn't yet been dispatched. They admitted the item wasn't on its way and hadn't left the warehouse. All they did was blame me and my payment. Again, more lies because I knew the payment went through instantly. They then claimed THEIR systems delayed processing the payment until 6.50pm, so the item missed the 4pm order cut off. THIS IS FALSE ADVERTISING. They cannot say order by 4pm for next day delivery but then not ship the order if their systems don't process the order. Now under UK distance selling law I have the right to cancel the order. Especially as it hasn't been dispatched. MusicMagpie lied. They charged me for next day delivery and didn't honour this. THEY LIED TELLING ME THE ITEM HAD BEEN DISPATCHED WHEN IT HADN'T. IT WASN'T UNTIL I CONFRONTED THEM WITH THE TRUTH THAT THEY FINALLY ADMITTED THE TRUTH Under UK law I have every right to cancel the order. We now know the order hasn't left the warehouse. Yet despite this they are breaking UK law by refusing to cancel the order and refusing to refund me. BE WARNED PEOPLE, THERE ARE NEGATIVE REVIEWS OF THIS COMPANY FOR A REASON. THEY IGHT BE IN THE MINORITY BUT I WISH TO GOD I HAD TAKEN THEM MORE SERIOUS OVER THE POSITIVE REVIEWS WHEN I PLACED MY ORDER. DO NOT SHOP WITH THESE PEOPLE UNLESS YOU WANT TO LOOSE HUNDREDS OF PIUNDS AND BE POWERLESS TO GET TI BACK.”

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Posted 5 years ago

Hello, So this can be looked into further, could you please provide your order ID? Kind Regards mM CS

Posted 5 years ago

“I have never dealt with such an arrogant unhelpful customer service department as this companies They are always right - even when proven to be wrong. Send items to them at your peril as the odds are they will claim they have either been received damaged or not received at all. Their motto is "the customer is always wrong" is my opinion of them”

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Posted 5 years ago

Hello, So we can look into this further, could you please confirm your order ID? Kind Regards, mM CS

Posted 5 years ago

“Abysmal company - I would never recommend them to anybody. They have a holier than thow attitude to customer complaints. I sent a good condition phone in only to be told the casing was bent. When it was returned it was not my phone that I had sent, further more it was returned in a different colour Apple box, with a different model label on it. Yet their systems are claimed to be right. My partner advises me he had issues a few years back with CDs he sent, they claimed 5 or 6 empty cases - no coincidence that it was the higher valued items”

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Posted 5 years ago

Hello, So we can look into this further, could you please confirm your order ID? This can be found on order confirmation email when placing the sell order. Kind Regards, mM CS

Posted 5 years ago

“An absolute scandal of an company. Sent my iPhone off with no scratches or dents, and received an email to say it was bent. Took photos of my phone before sending it. Please please don’t trust this company”

Helpful Report

Posted 5 years ago

Hello, We're very sorry to learn that your experience was not positive. When your device was received it was found to have bet casing therefore deeming it in faulty condition. Images can be provided upon request. We can assure you that we have highly trained staff in our technical assessment department who thoroughly test all device and we can only apologise that you are unhappy with this assessment. Your offer has been declined and your device was returned to you free of charge. We are very sorry for any inconvenience. Kind Regards, mM CS

Posted 5 years ago

“Always used music magpie and purchased many phones over the years promoting until now. Traded in my sons PS4 that was fully working and quoted £147 but when it was received by them told it was faulty and they would pay £14 !!!!!. NEVER NEVER will I use these people again stay clear”

Helpful Report

Posted 5 years ago

Hello, We're sorry to learn that your experience was not positive. We can assure you that we have highly trained staff in our technical department who assess all devices and we can only apologise that you are unhappy with the revised offer. Your device was found to be in faulty condition due to a hardware fault, ethernet port not working so unfortunately we are unable to offer further payment for this item. Your offer has been declined and your device will be returned to you free of charge within 48 working hours. Once again we apologise for any inconvenience. Kind Regards, mM CS

Posted 5 years ago

“Obviously you'll be able to tell I originally posted on Trust Pilot, but frankly I am so appalled at the service from this company that I wanted to share this for anyone considering using this company. The first bit of this is actually a response to Music Magpie's response (and a copy of their response) to my original review on Trust Pilot,. The second bit is my original review. If you want the short version, I'd advise not using this company if you want good customer service, a functioning product or not to end up out of pocket. So the ever so helpful people at Music Magpie have replied to my Trust Pilot review of their rather awesome service . . . only kidding, they have replied but they are neither helpful nor awesome. "We're sorry to learn that your experience was not positive. We can assure you that all devices are quality assessed before dispatch and we can only apologise that there appears to have been a mistake in this instance" Our returns procedure states that if your device develops a fault within 30 days of the order being placed then you are able to request a refund. As you contacted us out of this time period the returns department would see if they could repair or replace the fault first. Your device was successfully repaired and was returned to you 21/05. We are very sorry for any inconvenience" Doesn't that make everything better . . . erm, no! So, they are basically saying "whoops, that was us, we did that, but . . . [shoulder shrug]" Ultimately, whether the phone worked for 30 days is neither here nor there in the long run, the fact the phone was assessed by this company as functional when it clearly wasn't is the issue, and I am being penalised for their initial failings. I am shocked that they have accepted that they were at fault in sending out a phone which was ultimately unfit for purpose, but are unwilling to reimburse my money, money which I paid for a functional phone WHICH I WAS NOT SENT. I do not want a repaired phone from this company. Nothing about this whole experience is leading me to believe this is a company which I can trust or have confidence in. I really didn't think my experiences with this company could get any worse or be any less positive, but this is the one area where Music Magpie have exceeded my expectations, they have managed to get worse!!! I reiterate that I would steer clear of a company who supposedly quality assure their items before sending them out, manage to miss a fault in a phone, send it out, admit their fault and then think a half-hearted apology will make things better. I'll leave my initial rant below, but really, I can't state strongly enough that I would never, ever use this company again and I would never, ever advise anyone else using this company. If you're considering them, then really, don't . . I cannot stress strongly enough how utterly disappointed I am with this supposedly professional company. I bought a refurbished iPhone with them which completely ceased to function, I did a live chat with Apple (who were fantastic) and they made me an appointment with an Apple approved Premium Service Provider who tried to run a diagnostic on the phone, but couldn't as it was completely dead. Obviously, it would be lovely to say that a non-functioning mobile phone is not the end of the world, but . . . I don't have a landline and it's my main way of keeping in touch with my family and friends and I use it for work too. There was a creek and I was up it without a paddle. The phone was returned, and in the meantime I gave in and bought a brand new phone as I had lost confidence in the idea of a refurbished phone and had also lost my trust in a company that states on its website that "no matter what phone you buy, it will function perfectly" - obviously my definition of functioning perfectly and theirs are different as I had a vague notion they were implying the phone would be fit for purpose, as in it would actually function. How very silly of me to think that function and perfectly could have so many layers of meaning to them! So they got back to me and said they have successfully repaired the reported fault. Imagine my joy. Not. The phone that supposedly worked not supposedly works again. Except, I have no need of this newly resurrected phone, I have a phone which is working absolutely brilliantly (so well that I can now see that the previous phone was really not working terribly well even before it died), I have zero confidence that this fixed phone will stay fixed (after all, it was supposedly functioning perfectly when it was originally sent to me) and I have zero confidence or trust in a company that says it is sending out perfectly functioning products that really aren't and which are fundamentally unfit for purpose. I said, I don't really want the phone back, I have a new phone and I would like a refund. No dice. I said, I don't want the item returning. I want my money reimbursing as you sent out an item which was not fit for purpose (and that's ignoring the amount of inconvenience that I have experienced) and the original fault lies with the fact I was sent an item which was not fit for purpose. Also, no dice as they have ignored this request and sent out the item (as I have just found out). So glad to see that listening to the customer is another skill they have perfected! So now I am almost £600 out of pocket on a really marvellous phone that works really magnificently and which I am 100% happy with ... and a suddenly resurrected from the dead but unnecessary and unwanted phone that I imagine has undergone the same rigorous tests as it had previously (you'll remember, that was the time where I got the phone and it ceased to function). Pardon me if I am somewhat dubious and less than 100% confident at this stage. So you can maybe understand that I don't want the repaired phone returning to me because I don't have confidence in it, and I also don't want a replacement as I don't really have confidence that a replacement would be any better. I want the money that I spent on an item which was not fit for purpose and which I returned because it was faulty. So if you realllllly want to be messed around, get a phone that may well cease to function leaving you stuck in limbo, have the company ignore your request that they not send you the item in question, and in general really leave you massively inconvenienced and out of pocket - then these are really the guys for you, they have that down. If you want an easy life and a phone that works and good customer service then maybe go elsewhere, maybe anywhere else, maybe far, far, far, far away . . . maybe just tie two tin cans together with some string as that would work better than the phone I got.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry for then inconvenience you have experienced with your order. Unfortunately as you have contacted musicMagpie outside of our 30 day refund policy the returns department would look to repair or replace the device before a refund is issued. Your return was successfully repaired and returned to you on 21/05. Once again we are very sorry for any inconvenience caused regarding this issue. Kind Regards, mM CS

Posted 5 years ago

“Hello. I sent samsung s7 to this company and wrote 5 emails. I have not received an answer until today. this is a company of thieves and cheats”

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Posted 5 years ago

“Hello. I sent samsung s7 to this company and wrote 5 emails. I have not received an answer until today. this is a company of thieves and cheats”

Helpful Report

Posted 5 years ago

Hi Dominik, We are sorry to learn that your experience was not positive. From reviewing your order, we can see that your order arrived with us on 16/05/2019. When we received and tested the device, we found that it is still locked to a Google account and an email was sent on 17/05/2019 to let you know we were unable to process the item whilst it is locked. The item has now been returned, free of charge via Royal Mail 48hr tracked delivery and should be with you shortly. If you still wish to sell your device, you will need to remove the Google account and create a new order. Kind Regards, mM CS

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie Reviews