I was offered £93 for my iPhone 6 64GB by MusicMagpie, which was well above any other offer I received. I sent them this phone which was in perfect working order and condition, due to always being looked after and protected by a glass screen protector and case at all times. However, after sending the phone, I received a revised offer of £28 due to the phone casing being damaged, so I requested it be sent back to me as I knew it was in perfect condition and I would receive much more from other companies. So, as you can imagine, I was completely shocked and disgusted to receive the phone back broken. The casing was bent and the battery completely flat with marks covering the entire screen. I then charged the phone and when I turned it on, the true extent of the damage was clear, all the pixels on the screen were different colours from how they were supposed to appear and there were horizontal and vertical black pixel lines extending from where the casing was bent. The phone was in perfect condition when I sent it, and it could not have been damaged during postage as I put it in the original box and then wrapped it in several layers of bubble wrap. This is my first ever bad review, as I don’t like slating or slandering companies, but the service I’ve received is so awful, I have to take a stand. Obviously, the first thing I done was email customer service hoping they could resolve it. But, two weeks later and a string of emails back and forth, the company will accept no responsibility and keep belittling me. Throughout the thread of emails, they keep stating that the phone was in fact faulty and refer me to a photograph taken of the phone during their inspection which proves that the casing was ‘bent’. However, this is the worst quality photograph I have ever seen, blurry and taken from a ridiculous angle which doesn’t even look like a phone. They have then asked for photographs taken from the ‘exact same angle’ as the inspection photograph, taken ‘before’ I sent the phone, as if that is even possible. Hence, this is my last resort, writing a realistic review of this shambolic company so that other people don’t get caught in the same way. It appears this company obviously over bids on your phone so that you send it to them and not to another company. Then reduce the price offered to you drastically, saying that the item is damaged, hoping that you will just give in and accept the offer. Then, if you do request the phone back, I assume they actually damage the phone and return it to you so you can’t send it to another company. So please, if you read this review, do not send your phone to this company!