Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Mulberry Bush Ltd Reviews

4.8 Rating 11,095 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

Company Reviews

Product Reviews

4.8

Based on 11,095 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 13th March 2024

Mulberry Bush Ltd 5 star review on 10th March 2024

Mulberry Bush Ltd 5 star review on 10th March 2024

Mulberry Bush Ltd 5 star review on 6th March 2024

Mulberry Bush Ltd 5 star review on 6th March 2024

Mulberry Bush Ltd 5 star review on 28th December 2023

Mulberry Bush Ltd 5 star review on 28th December 2023

75

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say, I was a little disappointed with what arrived. Let me clarify that. The outer packaging was good. When I opened the parcel, the boxes looked like they contained very cheap items and because I had ordered personalised items, they had been undone. However, this had ripped the boxes slightly, making it looked used and the sticky labels which keep the boxes closed was no longer sticky. The items themselves are lovely , the engraving accurate. All in all, I am happy but will give these to my God daughter not in the boxes.”

Posted 1 week ago

Dear Customer, Thanks for your review, sorry to hear you were a little disappointed. In order to personalise items we do have to open the product boxes - but we do always try to repackage them as neatly as possible. I'm sorry in your case that there was small tear on one of the items. Please do send us a photo and we'll see what we can do to help Thanks, Mulberry Bush

Posted 6 days ago

“The weather station looks disappointingly small sized in reality compared with the publicity. It was advertised as being suitable for a 8/9 year old but I think the recipient will be disappointed when he sees the actual age suggested on the box.”

Posted 1 month ago

Dear Customer, thanks for your feedback - we're sorry to hear you're disappointed with the Weather Station. The item dimentions are shown on our website (on the product page where you ordered) but we're sorry if it appears smaller than you imagined. With regards the age recommendation for this item, we feel our recommended 8+ is suitable because of the level of science and meteorology involved and required to fully benefit from the set. Many children under 8 will not necessary fully understand the concepts involved, but of course if your child is advanced for their age then it may be a younger child would find it enjoyable. If you wish, you are very welcome to return the item to us. Please see the returns page on our website which explains how to do so. Thanks again for your review, we're sorry you're disappointed, Mulberry Bush

Posted 1 month ago

“As always a good choice of products at a reasonable price. I had ordered two family games as Christmas gifts. One of the games' boxes was too long for the packaging box and was left sticking out of the top of it. Luckily it wasn't damaged.”

Posted 4 months ago

Dear Customer, Thanks for your comments, sorry to hear your parcel arrived with you in this way - it doesn't sound like it was packed up to our usual standards, for which we apologise. Thanks for bringing this to our attention and sorry once again Mulberry Bush

Posted 4 months ago

“I was disappointed with the size of the lettering on the pencil cases I ordered. I haven't returned them as I haven't time to buy anything else. You have got some interesting things in the catalogue. Delivery was vey quick.”

Posted 4 months ago

Dear Customer, thanks for your review - sorry to hear you were disappointed with the pencil case lettering. The lettering on these items is small, but it is exactly as pictured on it's product page on our website. Some people like it like this which is why these continue to sell well but other customers prefer larger lettering, which in part is the reason we also sell the embroidered jumbo pencil case (which has larger lettering). Glad however to hear that delivery was quick! If there's anything further we can help with, do let us know, thanks, Mulberry Bush

Posted 4 months ago

“Prompt service but a little disappointed with size of product for price”

Posted 4 months ago

“Unfortunately the child’s microscope had obviously been opened. The internal packaging was taped together and the box outside was bashed. Having said that the actual microscope appeared to be okay and due to timings decided to keep.”

Posted 4 months ago

“Ok - quick delivery”

Posted 5 months ago

“I ordered named Chunky Triangular coloring pencils for my grandson, Elliot. I was very disappointed that only his name was written on the crayons and not" Elliot's pencils "as shown in the brochure. The instructions were not clear. Very disappointing. Really sorry to have to write a poor comment. I was so looking forward to giving these to him.”

Posted 6 months ago

“Quite nice as have purchased before- however the print on the pencil case was not printed properly so doesn’t look great ☹️”

Posted 9 months ago

“Quality of the product very good. Delivery time extremely disappointing.”

Posted 1 year ago

Dear Customer, we are glad you are pleased with the product quality of your personalised stationery. In terms of delivery timescales, we advertise where you ordered on our website to allow 14 days for delivery for these particular personalised items - this is because they are bespoke, hand-printed to order. Your order actually arrived with you quicker than that, in 10 days. For most items our delivery timescales are considerably faster but with personalised items we advise on our website to allow longer. We apologise however that you were disappointed and we continue to work with our supplier artists and craftsmen & women to speed up delivery timescales for personalised items. Thanks again for your feedback, Mulberry Bush

Posted 1 year ago

“It is good quality and you can make many different things. But all the connections are really stiff, so an adult has to make it ( mainly) . I am hoping it will get looser with use. But disappointing that my son can not do this by himself.”

Posted 1 year ago

“Does what it says on the tin.”

Posted 1 year ago

“Arrived promptly but disappointed with the quality of the printing as some letters were incomplete. However, I was quickly offered a 50% refund as they were unable to offer a replacement in time for Christmas so happy with customer service”

Posted 1 year ago

“Loved the wooden marble run but disappointed with plastic and non eco parts of First Sewing kit. Made in China”

Posted 1 year ago

“The items are not as good quality as they look, the colour of the writing on the front also does not look as nice as the pictures on the Web site.”

Posted 1 year ago

“I’m sure my chosen items will make wonderful gifts but unfortunately I haven’t received them yet. Due a week ago and granted there has been a postal strike but orders from other companies have arrived in the interim. An update on progress would have been appreciated.”

Posted 1 year ago

Dear Customer, apologies for the delay with your order, it look Royal Mail longer than normal to deliver because of the strikes. The tracking does now show that your parcel has been delivered, apologies it took longer than we would have liked. Please contact us if we can be of any further assistance, Mulberry Bush

Posted 1 year ago

“I have just written an email re two of your products which k am very disappointed in”

Posted 1 year ago

Dear Customer, sorry to hear you are disappointed with two items in your order. We will respond directly to your email, Mulberry Bush

Posted 1 year ago

“It took a long time to be delivered after ordering .”

Posted 1 year ago

Dear Customer, thanks for your review. Sorry it took longer than we would have liked for your parcel to be delivered, we are pleased it has now arrived. Mulberry Bush

Posted 1 year ago

“Easy website to navigate and delivery was quicker than expected, just not overly happy with my purchase”

Posted 1 year ago

Dear Customer, thanks for your review. We're pleased you found the website easy to navigate and delivery was quicker than expected. Sorry however you were not overly happy with the item you purchased. We have replied to you separately on that. Mulberry Bush

Posted 1 year ago

“The item sent was cracked and therefore not watertight as required. However, I received a full refund for the item.”

Posted 1 year ago

«
1
2
3
4
5
»

Mulberry Bush Ltd is rated 4.8 based on 11,095 reviews