Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,894 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst Mulberry bush is great and most of recent purchases great I’ve marked down as one purchase over priced and much smaller and not great quality compared to the advertised product/ what I thought I was getting- can’t return as personalised”

Helpful Report

Posted 4 days ago

Dear Customer, very pleased to hear you describe us as great and that most of of your purchases have been great. Sorry however to hear you were not happy with one of the items on your recent order. We do show all dimensions for all products on our website. If the item is faulty in anyway, please do contact us and we'd be very happy to help. Sorry once again that your not 100% happy with your order, thanks, Mulberry Bush

Posted 4 days ago

“I was disappointed to find most of my order was made in China instead of small family company in Philippines I think it was. This was the main reason I chose your company as I can buy stuff made in China anywhere and liked the idea of helping a small business making good quality wooden toys.”

Helpful Report

Posted 3 weeks ago

“I paid for next day delivery, which did not happen. Please don't offer a service if you are not going to adhere to it.”

Helpful Report

Posted 3 weeks ago

Dear Customer, sorry to hear you were disappointed. Your order was however delivered to the timeframes we promise on our website and we feel it only fair we explain this. You placed your order on a Sunday, and as we make clear in various places on our website, that means it will be despatched on the Monday for Tuesday delivery. And this is exactly what happenned. We can see your order was delivered at around 10am Tuesday morning. We are sorry you are disappointed, but we did deliver exactly as promised. Thanks, Mulberry Bush

Posted 3 weeks ago

“All OK its what I ordered”

Helpful Report

Posted 3 weeks ago

“Little Disappointed of quality of items bought.”

Helpful Report

Posted 1 month ago

Dear Customer, sorry to hear you are disappointed. You mention in product review that the torch projector is smaller than you expected. We do show the product's dimensions on our website, as 11cm long - which is correct, and we would argue is suitable for a child's hand. The torch acts as a projector to project images on to walls, ceilings etc and is big enough and powerful enough to do this very successfully. We are sorry nevertheless that you are disappointed with this item, but hope you like the other items you've received.

Posted 1 month ago

“The LED Rainbow light is just what my Great Niece wanted, my only complaint which I have raised with Mulberry Bush before publishing here, is that I paid £6.99 for next day delivery and it didn't arrive until the followng day. Thye use Royal Mail which was disapppointing.”

Helpful Report

Posted 1 month ago

“See below.”

Helpful Report

Posted 7 months ago

“Although I returned the item as being unsuitable as a present, the delivery and return operations were good. So in view of this I can only say average in the ratings.”

Helpful Report

Posted 10 months ago

“Good company to deal with ,very efficient! But £ 100 for a small wooden castle probably wouldn’t encourage me to use you again!”

Helpful Report

Posted 10 months ago

Dear Customer, we're glad to hear you feel we've been efficient and we were good to deal with. With regards your comment about the price of the castle, the item itself is not small and does contain a fair amount of complicated components, all of which are manufactured from wood - much like a doll's house. Furthermore, the item included a set of knights - for added play value - and came to you with free delivery. Overall, we're glad you appreciated the service you received, we hope we can help you again. Many thanks, Mulberry Bush

Posted 10 months ago

“They are Christmas gifts not opened yet”

Helpful Report

Posted 11 months ago

“Bought these thinking they were made in this country but they are Chinese imports.”

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Posted 11 months ago

“It arrived on time and well packed. Looks value for money. Less packing might have meant less postage as that adds to cost of not so expensive toy.”

Helpful Report

Posted 11 months ago

“Order was promptly despatched and delivered. However, as a resident of Northern Ireland I was charged p&p on my order which totalled over £100. Last time I looked N.I. remains a part of the UK. Hence the three star rating.”

Helpful Report

Posted 11 months ago

“Correspondence cards are fine but sold out of cream envelopes so have to wait 2 weeks to use.Not a good look.”

Helpful Report

Posted 1 year ago

“Although the doll was very pretty the cIothes were too tight to be taken off easily by a small child, which was a bit unfortunate, because that’s the reason I bought them.”

Helpful Report

Posted 1 year ago

“I recently ordered a ‘frog in a box’ manufactured by Galt. While the shopping experience and delivery were fine, I was disappointed with the product itself as I found at nearly £30 the item pricey for what it was, hence I have returned it. Images show the product next to a child much larger in the photos than it actually is and the frog jumping out of the box, to be much higher in the photos than in reality. Sorry as I wanted to diversify from shopping with Amazon! Also, customers pay for returns - which I understand but is a nuisance!”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear you were disappointed with this item. The product description on our website does provide the dimensions for this item, but we accept that with the lid up (as pictured) it is harder to judge the height when compared with a young child. Just as soon as we receive your returned item we will process your refund. Sorry once again you were disappointed, Mulberry Bush

Posted 1 year ago

“Cant log in or create an account given up”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear you've been struggling to log in or create an account. That does sound strange, we're seeing lots of orders coming through successfully. If you're still struggling, do give us a call on 01403 790796 - we'd be very happy to take your order over the phone. Many thanks, Mulberry Bush

Posted 1 year ago

“Sorry I found my parcel,”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear that your parcel hasn't arrived with you. After seeing your review we checked the parcel tracking which shows that your parcel was delivered a few days ago. We have since spoken with you and then with the courier and they're now in the process of finding where your parcel was delivered. We will be in touch soon with a further update. Thanks, Mulberry Bush

Posted 1 year ago

“I couldn't log into my account as I had forgotten my password, however, the email to reset my password never came through, even though I had tried 3 times. The product arrived promptly, however when ordering on the website, I didn't see anywhere I could use the free delivery code I was given and the transaction was completed quite quickly. However on phoning customer service, I was told they couldn't amend or cancel my order as they were closing the office in 15 minutes. I was asked to ring the following day, but before I could I noticed that my order had already been despatched. I have always had good quality items from Mulberry, but I'm not impressed with the customer service nor the way the website is handling customers.”

Helpful Report

Posted 1 year ago

Dear Customer, Thanks for your review the various comments you've made. Let me reply to them one at a time: - Password recovery. Looking back over your previous orders you have always previously checked out as a Guest, meaning you didn't previously have an account. So there was no password to recover, and hence no email was sent to you. Following your comments we have made a change to our website to make this clearer to customers - thank you for drawing this to our attention. - Delivery. Good to hear your order arrived quickly. We don't currently have any free delivery codes but when there are any discount codes these can be entered in the Basket page just prior to checkout. - Interaction with our Customer Service team. Sorry to hear about the experience you had when you 'phoned. I have spoken with the team that you spoke to that evening and they have advised that they were unable to help - it wasn't they were unwilling to help. Looking at the timings of when you placed your order, it looks like you must have phoned immediately after completing payment, and at that point your order hadn't appeared in our back office system - so it wasn't there for us to look over with you. I'm sorry, we perhaps should have been clearer with how we explained this to you. Thanks again for your feedback, I hope this answers your various points Best wishes Mulberry Bush

Posted 1 year ago

“I ordered a poppy rag doll for my nieces first birthday. Prompt delivery and a cute little doll. I opted for this to be gift wrapped. I was very disappointed with the gift wrapping! Paper more suitable for a boy, poorly wrapped I expected this to be perfect. I unwrapped & wrapped better myself. £3.00 paid to gift wrap, barely a sheet of paper and not neatly wrapped looked like a child had done this!”

Helpful Report

Posted 1 year ago

Dear Customer, Thanks for your review, sorry to hear that the gift wrapping on your order wasn't up to our usual standards. Please contact us directly and we can help resolve this for you. Many thanks Mulberry Bush

Posted 1 year ago

Mulberry Bush Ltd is rated 4.8 based on 12,894 reviews