Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 13,443 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 13,443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed with my first purchase. The packaging was terrible, even the postman complained, as he handed it to me, that this was a regular occurrence from Mulberry Bush. it hadn’t been sellotaped down..the puzzle was half out of parcel. As for the puzzle, disappointed with the quality of the item., i am considering if to pass onto my 18 month granddaughter for whom the puzzle is for.”

Helpful Report

Posted 4 years ago

Sorry to hear you were disappointed, very sorry to hear your parcel arrived as it did. I think your Postman has been rather unfair to say it is a regular occurance, hopefully other readers of our reviews will see all the positive reviews we have in this regard. With regards to your order, please do contact us and we will do what we can to help. Many thanks, Mulberry Bush

Posted 4 years ago

“The toys look sturdy and colourful but are so much smaller than I had expected. Delivery was great”

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Posted 4 years ago

“I ordered this delivery for my friend’s twins’ 4th birthday. Unfortunately, the delivery was delayed and delivered too late for their birthday celebration.”

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Posted 4 years ago

“Items delivered promptly with no problems .”

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Posted 4 years ago

“To be honest the doll was much smaller in real life and the quality, although good, didn’t seem to match the price. And it took a while to arrive. Re size it’s my fault for not checking the description. Lovely details, just think it was slightly overpriced. But I’m not used to buying dolls! I’m usually buying fire engines and tractors so maybe it’s me!!”

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Posted 4 years ago

“Arrived quite quickly, but badly damaged box which was embarrassing as a gift trampoline, not the fault of mulberry's but nevertheless disappointing!”

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Posted 4 years ago

“Love the wooden toys but they are smaller than I had hoped.”

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Posted 4 years ago

Thanks for your review, sorry to hear you were disappointed. We include dimensions on our website for all products, with the aim of making it easy for customers to see sizes prior to purchase. Please can you elaborate a little more so we can know which item(s) you are referring to and we can then see what we can do to improve? Many thanks, Mulberry Bush

Posted 4 years ago

“On the last purchase made I was very disappointed, the item had to be sent back twice and then I had my money refunded but everything else I purchased from them was great.”

Helpful Report

Posted 4 years ago

“Very good service- most disappointing factor was lack of information re country of manufacture. I bought several good-quality items but wouldn't have had I known they were ALL made in China, even those with British names.”

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Posted 4 years ago

“Website inspiring and I particularly liked the personalised products. I gave this a 3 due to the following. I wanted to buy 4 items as a birthday gift, but they could not be wrapped together which I would have liked, only individually which was quite an expensive way to send 4 gifts. Secondly. Two items arrived at the recipients house (sent as a present) with a compliments slip but the recipient had no idea who they were from until i spoke to them on their birthday. The last two items arrived separately, i assume with my message saying happy birthday and who it was from. It’s a shame this let the company down, in my opinion.”

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Posted 4 years ago

“Delivery and communication was good but product not great”

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Posted 5 years ago

“Ordered and paid for a present. It was not in stock”

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Posted 5 years ago

Hello Thank you for your review. However it is a little confusing as the items you ordered were all in stock and have been sent and delivered to you. If there was an item missing please let us know. The order is showing that everything was scanned into the box. Thank you, kind regards Mulberry Bush.

Posted 5 years ago

“Coloured crayons with name on , look very nice but the plastic pack had split, so the crayons were all jumbled up. Yes I could recommend but this issue needs sorting”

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Posted 5 years ago

“I have bought several gifts over the years for my Grandchildren which I have always been extremely happy with. But very disappointed with the quality of latest gifts. Arrived very quickly.”

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Posted 5 years ago

“I haven 't unpacked the gifts I ordered, so I don't yet know how well the window bird-feeder, binoculars and pocket microscope work. But I am very disappointed to see that these were all made in China, so won't be ordering from you again unless I know where an item is produced.”

Helpful Report

Posted 5 years ago

“Baby Walker and lion stacker toy are fine. Slightly disappointed that the child’s name, added to the Walker for an additional fee, consists of rather flimsy stick on letters. I had assumed the name would be painted on or at least added more robustly.”

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Posted 5 years ago

“Loved the products but the packing was awful. Ordered personalised pencils, they had broken through the plastic folder and 3 of them were loose in the box. I put them back and had to cellotape it, not nice for a gift! And the fairy bowling set pieces had all come loose in the box. The parcel had either not been packed well, or had been handled badly, or both.”

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Posted 5 years ago

“I am happy with the present but delivery was far too long. I was emailed and told delivery would be 2 -3 days but it was 8 days. I did not receive any notification there was a delivery problem. Being the Xmas period Mulberry should be aware there are potential delivery at this time.”

Helpful Report

Posted 5 years ago

“I really like the products but very disappointing to have to pay postage because of my postcode (despite ordering well over the free postage level). I could have found many of the products elsewhere and got free delivery, why would I shop here again.”

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Posted 5 years ago

“Package has arrived at grandson’s and is a Christmas present. Cannot therefore give a review yet but will happily draft one after the “big day” is over.”

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Posted 5 years ago

Mulberry Bush Ltd is rated 4.8 based on 13,443 reviews