Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 11,112 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 11,112 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought several gifts over the years for my Grandchildren which I have always been extremely happy with. But very disappointed with the quality of latest gifts. Arrived very quickly.”

Helpful Report

Posted 3 years ago

“I haven 't unpacked the gifts I ordered, so I don't yet know how well the window bird-feeder, binoculars and pocket microscope work. But I am very disappointed to see that these were all made in China, so won't be ordering from you again unless I know where an item is produced.”

Helpful Report

Posted 3 years ago

“Baby Walker and lion stacker toy are fine. Slightly disappointed that the child’s name, added to the Walker for an additional fee, consists of rather flimsy stick on letters. I had assumed the name would be painted on or at least added more robustly.”

Helpful Report

Posted 3 years ago

“Loved the products but the packing was awful. Ordered personalised pencils, they had broken through the plastic folder and 3 of them were loose in the box. I put them back and had to cellotape it, not nice for a gift! And the fairy bowling set pieces had all come loose in the box. The parcel had either not been packed well, or had been handled badly, or both.”

Helpful Report

Posted 3 years ago

“I am happy with the present but delivery was far too long. I was emailed and told delivery would be 2 -3 days but it was 8 days. I did not receive any notification there was a delivery problem. Being the Xmas period Mulberry should be aware there are potential delivery at this time.”

Helpful Report

Posted 3 years ago

“I really like the products but very disappointing to have to pay postage because of my postcode (despite ordering well over the free postage level). I could have found many of the products elsewhere and got free delivery, why would I shop here again.”

Helpful Report

Posted 3 years ago

“Package has arrived at grandson’s and is a Christmas present. Cannot therefore give a review yet but will happily draft one after the “big day” is over.”

Helpful Report

Posted 3 years ago

“I have no problem with the items I purchased and the delivery of them. The only thing I was upset with was the message that my payment method was rejected online,and had to make a phone call to you to correct this. Having read the same details of payment over the phone it was accepted. The explanation why my online payment was rejected was baffling.”

Helpful Report

Posted 3 years ago

“Mulberry bush sell some really nice gifts but service is really indistinguishable from many other retailers. The one thing that always puts me off using a company again is when, following a purchase I get endless emails marketing emails, or worse still, emails asking for reviews (or as I prefer to think of it, fishing for compliments). Mulberry Bush excels in the sending emails stakes with an average of one a day since I made a purchase from them a week ago. Wish companies would realise, when someone buys something from you it doesn't entitle you to spam them and also a compliment you have had to ask for isn't worth having! If you want a genuine review, leave me alone to use the product for a while and if I find it is exceptional I will be sure to say so!”

Helpful Report

Posted 3 years ago

Dear Customer, thanks for your review. I have just checked - we sent you one order acknowledgement email when your order was placed, one email when your order was despatched and final one when we asked for a review - so three in total, all at points in the process where we believe it is helpful to communicate with our customers. It sounds like you believe you've received more emails than this? So we can investigate further, it would be really helpful if you could call us about this - and you can tell us exactly what you believe you've actually received. We have no intention of bombarding our customers with emails - we know it doesn't help anyone! We prefer just to send customers updates as points in the process when it is most helpful. We look forward to hearing from you. Thanks.

Posted 3 years ago

“The order came on time and was all there. However I was rather disappointed with the spinning tops.... admittedly my silly mistake for not reading the full description. 6cms.. oh no! not for children under 5 and especially under twos. I used to work with the Child Accident Prevention Trust so do feel these are way too small. Will give them to the adults to mess around with at the Christmas table but had thought of them for a little toddle if they were larger!”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for your review. The spinning tops are safety tested to all the necessary regulations for children aged 3+ - which is the age we advertise them for. We would certainly not recommend them for children younger than that, eg children aged 2. They are, as you say, the size that we advertise them as. Larger wooden spinning tops would be quite heavy and harder to spin for children; they would also be quite a lot more expensive! You are of course most welcome to return them if you wish. Please see the returns page on our webiste for full details. Thanks, Mulberry Bush

Posted 3 years ago

“My parcel was a battery short but some unordered plastic soldiers had been included! I'm assuming in lieu of the battery??????”

Helpful Report

Posted 3 years ago

“I rely on the adhesive name labels and have used them on all of my daughter's school materials for years. I don't understand why the UK postage is so high, nor why they can't be delivered in Europe.”

Helpful Report

Posted 3 years ago

“Very happy with my purchases but disappointed with my Customer services regarding my request”

Helpful Report

Posted 3 years ago

Sorry to hear you were disappointed about the customer service you received. We don't have any record of you contacting us about your order so we weren't aware before of any problem. Please do contact us to explain what the problem is and we would be delighted to help.

Posted 3 years ago

“Really quite disappointed with the products given the prices paid. I sadly wouldn’t recommend”

Helpful Report

Posted 3 years ago

Sorry you were disappointed. Please do contact us to explain more, it would be great to understand a bit more which items you were disappointed in. We can also help explain how to return the items if you'd prefer to do so. Sorry once again, Mulberry Bush

Posted 3 years ago

“Outer packaging was badly damaged . Arrived quickly. Not sure that the product is value for money.”

Helpful Report

Posted 3 years ago

We are sorry the packaging was damaged on your order. Please contact us with more information so we can understand how this has happened. Was the packaging on the items themselves also damaged? We believe the Camelot Castle bundle is excellent value and is very popular. The castle itself is very well made and has a lot of play value however please contact us if you feel this isn't the case.

Posted 3 years ago

“I was a little disappointed with the size of the personalisation lettering on the dolls cradle I bought . It was not worth an extra £10! Also, The bedding that came with it was very flimsy. Structure of cot seems OK but haven't put it together yet.”

Helpful Report

Posted 3 years ago

We are sorry you are disappointed with the personalisation on your Cradle. The cost is calculated due to work, materials and time taken to add the name to the item. Each name is uniquely made to order using a hard-wearing vinyl. The bedding that comes with cradle is thin as you have stated but is only intended for play purpose, however we do appreciate your feedback on this.

Posted 3 years ago

“My item was delivered to the wrong address. Eventually arriving after a long and anxious wait. However Customer service were helpful.”

Helpful Report

Posted 3 years ago

Thank you for your review. Your order was sent to the wrong sorting office by Royal Mail by accident. This was rectified but frustratingly did cause a small delay. I can see however that you did receive it within the 14 day time frame that we advertise. We are glad our team could help you and hope you order again soon.

Posted 3 years ago

“The items delivered came on time but the quality of the flying monkeys was poor. The fabric was pulled apart at the end of the arms the first time it was used.”

Helpful Report

Posted 3 years ago

“Some of the photos in the catalogue are misleading as things look bigger then they are. Most products I received seem ok bu5 was dissapointed. Return policy is difficult even when product is faulty. I don't have a printer at home so printing a returns label is difficult. I think they should post you out a label. I won't be using them again.”

Helpful Report

Posted 3 years ago

Thanks for your review, sorry to hear you were disappointed. We never intend to mislead with sizing in our catalogue or indeed on our website. All items include dimentions in both our printed catalogue and our website - these are intended to help minimise any confusion. Please do let us know which items you are referring to so we can understand this a little more. Our returns policy is easily found on our website at mulberrybush.co.uk/returns with links from all other pages on our site. Furthermore we are always very happy to speak to customers - please do just give us a call on 01403 790796, we'd be very happy to help. We do not believe returning an item to us is difficult but we appreciate your feedback. Please do give us a call and we'd be very happy to help.

Posted 3 years ago

“Many items were miniature... look a little mean as gifts, so I was quite disappointment with about 50% of the order.”

Helpful Report

Posted 3 years ago

Dear Katie Sorry you are disappointed on this occasion. We do quite clearly list the size of each product both on the website and in our catalogue. You are welcome to return any items you are not happy with providing they are unopened and in a resellable condition. Our friendly team are more then happy to advise about any products or queries you might have if you ever want any more information.

Posted 3 years ago

Mulberry Bush Ltd is rated 4.8 based on 11,112 reviews