Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 12,930 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 12,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopefully grandchildren will be happy with our purchases, but sad they all have Made in China on the back.... any chance you could indicate toys made in U.K., it would feel good to support UK manufacturers....if there are any left.”

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Posted 3 years ago

“There are some lovely ideas here and very helpful staff but the quality is disappointing”

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Posted 3 years ago

“The very small pull back car I bought was as expected however the packaging was far too big what an absolute waste. Also postage was much too expensive!!”

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Posted 3 years ago

Dear Customer, sorry to hear you were disappointed with the amount of packaging used in your parcel. It is always a difficult balancing act making sure that enough packaging is used to ensure items arrived with customers in perfect condition versus keeping the amount of packaging we use to an absolute minimum so as to reduce our environmental footprint. We can see however that the total weight of the parcel - including the item - was only 232 grams. So it wasn't a big parcel by any means. In terms of postage costs, it costs the same regardless of the size of parcel for a delivery driver to drive by, visit and drop off your parcel whether it is small, medium or large. It is important that delivery drivers' wages are fully covered. Sorry once again that you are disappointed, and thank you for your feedback. Mulberry Bush

Posted 3 years ago

“I would like to know the makers of individual items and also whether or not they come in box. This is important if you are giving stuff as presents.”

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Posted 3 years ago

Dear Customer, thank you for your feedback. Most items - including the two you bought - have the brand/manufacturer shown on the product page on our website. The two your bought were from Djeco and B-Toys. Your feedback about packaging is helpful and we will look to update our website to help with this. Nowadays of course many manufacturers are looking to reduce the amount of packaging toys are provide in so as to reduce the impact on the environment

Posted 3 years ago

“Website not easiest to use. Hard to find some items. Satisfied with products.”

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Posted 3 years ago

“I’ve only given you 3 stars because the item was delivered to someone else, as a gift. So I don’t know what the gift was like, nor the delivery.”

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Posted 3 years ago

“I recently bought several items as presents. One has been given so far - the baby walker with the ABC blocks. A birthday gift for my grandson. Whilst I am happy with the product itself as is my daughter and grandson it is very disappointing that the way the letters on the blocks have been designed it is not possible to spell my grandson's name. We are pursuing this matter with your suppliers and hope that they can send us an extra brick. No response from them so far. The item was personalised and it seems very unfortunate that he will not be able to copy the spelling on the side of the walker and spell his name out in the blocks. For this reason I would probably not buy this item again.”

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Posted 4 years ago

Dear Customer, thanks for your review, sorry to hear you were disappointed with the range of letter blocks included with the ABC Baby Walker. There are 26 blocks included allowing the spelling of most children's names (and most words) - but of course, it would be impossible to include blocks to guarantee the spelling of ALL names. We certainly don't advertise it as such. Thanks once again for your feedback, we hope you can get hold of the necessary spare blocks but do contact us again if we can be of any further assistance. Thanks, Mulberry Bush

Posted 4 years ago

“Well made toy but p&p made it expensive”

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Posted 4 years ago

“I feel the items I received are of average quality but a premium price.”

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Posted 4 years ago

“I placed my first ever order with Mulberry bush and it said delivery would be in 7 days. 7 days later I notice my order has not even been shipped and when I contacted customer service I was told if I liked to pay extra money I could have it the next day. I said I didn't want to do that but just wanted to know why my order had still not left the warehouse. I then got a response you will have it tomorrow. I did indeed get the parcel the next day but with no explanation for the delay. I'm not sure how much longer my order would have taken if I had not chased it up. The good I ordered all look very nice and are for Christmas presents”

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Posted 4 years ago

“Had issues ordering from the website which meant I needed to phone to get it fixed. Lovely lady fixed that for me. Paid for next day delivery but delivery company didn't deliver when they should have. Contacted Mulberry Bush and a different lady couldn't have been less interested. Apparently was handed over to someone else but never got any feedback. Wouldn't rush to buy from them again.”

Helpful Report

Posted 4 years ago

Dear Customers, sorry to hear you had a disappointing experience. Your order was despatched on a Next Day basis but it does appear that it took two working days to arrive, for which we apologise. We have however been advising all customers ordering on a next day service to allow an extra day for delivery, due to the various issues caused by Covid, including the recent fuel & HGV driver shortages. We appreciate that this reads like a list of excuses. Most of the time Next Day orders are arriving the next working day, however these issues are genuine and are occasionally leading to delays. Apologies that this happened with your delivery. We are sorry too that you felt the women you spoke with here at Mulberry Bush wasn't interested. I can assure you, we are always interested and we have raised it with our account manager at ParcelForce. Sorry once again for the disappointing experience you had. Best wishes, Mulberry Bush

Posted 4 years ago

“My granddaughter loves your catalogue and always want most of the items in it. From time to time we do actually buy her something from it. The only niggle I have is the time it takes for the product to arrive after you have ordered. We are in the age of "Amazon" and taking a week to arrive does seem slow nowadays.”

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Posted 4 years ago

“Extremely disappointed with my first purchase. The packaging was terrible, even the postman complained, as he handed it to me, that this was a regular occurrence from Mulberry Bush. it hadn’t been sellotaped down..the puzzle was half out of parcel. As for the puzzle, disappointed with the quality of the item., i am considering if to pass onto my 18 month granddaughter for whom the puzzle is for.”

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Posted 4 years ago

Sorry to hear you were disappointed, very sorry to hear your parcel arrived as it did. I think your Postman has been rather unfair to say it is a regular occurance, hopefully other readers of our reviews will see all the positive reviews we have in this regard. With regards to your order, please do contact us and we will do what we can to help. Many thanks, Mulberry Bush

Posted 4 years ago

“The toys look sturdy and colourful but are so much smaller than I had expected. Delivery was great”

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Posted 4 years ago

“I ordered this delivery for my friend’s twins’ 4th birthday. Unfortunately, the delivery was delayed and delivered too late for their birthday celebration.”

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Posted 4 years ago

“Items delivered promptly with no problems .”

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Posted 4 years ago

“To be honest the doll was much smaller in real life and the quality, although good, didn’t seem to match the price. And it took a while to arrive. Re size it’s my fault for not checking the description. Lovely details, just think it was slightly overpriced. But I’m not used to buying dolls! I’m usually buying fire engines and tractors so maybe it’s me!!”

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Posted 4 years ago

“Arrived quite quickly, but badly damaged box which was embarrassing as a gift trampoline, not the fault of mulberry's but nevertheless disappointing!”

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Posted 4 years ago

“Love the wooden toys but they are smaller than I had hoped.”

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Posted 4 years ago

Thanks for your review, sorry to hear you were disappointed. We include dimensions on our website for all products, with the aim of making it easy for customers to see sizes prior to purchase. Please can you elaborate a little more so we can know which item(s) you are referring to and we can then see what we can do to improve? Many thanks, Mulberry Bush

Posted 4 years ago

“On the last purchase made I was very disappointed, the item had to be sent back twice and then I had my money refunded but everything else I purchased from them was great.”

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Posted 4 years ago

Mulberry Bush Ltd is rated 4.8 based on 12,930 reviews