Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 13,697 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 13,697 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6am Saturday morning and paid £7 for next day delivery thinking it would arrive Monday latest but didn’t arrive until Tuesday Also didn’t realise that the butterfly kit did not come with certain thing and had to order them again”

Helpful Report

Posted 3 weeks ago

Dear Customer, sorry to hear you were disappointed with both the item and the delivery. Our Next Day delivery service is next working day, as we state clearly in multiple places on our website with example of if you order on day X it will be delivered on day Y. We also show the actual expected delivery day when you select Next Day delivery: so with you ordering on a Saturday it would have shown right there that the delivery would likely arrive on the Tuesday. We're sorry if you did not see that. Similarly, in our product description for the Butterfly Garden Kit we explain clearly that "The Live Insect Box shown is not sent with this kit, there is a voucher worth £11.99 inside the box to order the caterpillars separately". Again, apologies if you did not read this before ordering.

Posted 3 weeks ago

“Very disappointed to see product made in China, despite entering “UK/European made toys” in the search on your website. Won’t buying from you again”

Helpful Report

Posted 3 months ago

Dear Customer, sorry to hear you are disappointed. We do stock a number of products made either in the UK or mainland Europe - indeed, the first three products on a search on our site for your search term we make ourselves here in Sussex. However, as with most industries, many products nowadays are manufactured further afield, including in China.

Posted 3 months ago

“Mulberry bush passed on my details to a 3rd party and now I'm recieving junk mail via the post. It is written in their small print so technically not breaking GDPR rules, but very dishonest and sneaky”

Helpful Report

Posted 3 months ago

Dear Customer, sorry to hear you are disappointed. You separately emailed and we replied. As you correctly point out - we are compliant with GDPR regulations. We don't believe we are being dishonest or sneaky: we make it clear on our website that it is easy to opt not receive any third-party mailings, either during the ordering process or by contacting us afterwards (if you wish to change your preferences). Sorry once again that you are disappointed, Mulberry Bush

Posted 3 months ago

“I wanted my mobile and email details on the cards details of which I supplied - but you didn’t include them so not a great purchase.”

Helpful Report

Posted 5 months ago

Dear Customer, sorry to hear you’re disappointed with the printing on your Correspondence Cards. The address we printed was as per how you ordered them. I’m afraid you don’t include your email address or mobile number when you filled in the address you wanted when you ordered on our website. Please check your order confirmation email to see this, or contact us directly if we can be of any further assistance. We would be happy to remake them for you and offer a small discount off your new order. Do let us know if we can be of any further assistance. Thanks, Mulberry Bush

Posted 5 months ago

“Customer service excellent. I returned the night sky because I thought it was faulty, they looked into it and informed me what I had to do and returned it to me, all good. But I also purchased a build your own pinball machine, very poor quality, falls apart whilst trying to build, some parts are not labelled. Very disappointed grandson. I daren't even open the Engenius.”

Helpful Report

Posted 6 months ago

Dear Customer, thank you for your review. Very pleased to hear you believe we offer excellent customer service, despite the various issues you've been having. The Night Sky you returned simply required the lens cover to be removed. The Build Your Own Pinball is a great product; we've sold hundreds of these over the years and literally never had any that have been faulty. As a printed product, there is very little that can go wrong with it! We would urge you to persevere, and do let us know if you need a second copy of the instructions that came with the set. Many thanks, Mulberry Bush

Posted 6 months ago

“Ordering difficult”

Helpful Report

Posted 8 months ago

“Still not received the parcel so why would ask for a review”

Helpful Report

Posted 8 months ago

“Outer box very badly damaged due to thin quality of cardboard. Courier had to put entire package into a large plastic bag to prevent toys being lost, one of which had damaged packing though I will accept it on this occasion. Disappointed with Mulberry after many years of using you”

Helpful Report

Posted 8 months ago

Dear Customer, thanks for your review, very sorry to hear your parcel arrived in that condition. If you change your mind and think any of the items are not in an acceptable condition, please contact us. Sorry once again, Mulberry Bush

Posted 8 months ago

“The box arrived damaged and one of the arrows inside had snapped. Very disappointed as this was intended as a gift.”

Helpful Report

Posted 1 year ago

Dear Customer, Sorry to hear that one of the arrows arrived broken. Please do email us directly and we will of course resolve this for you. We look forward to hearing from you Thanks, Mulberry Bush

Posted 1 year ago

“One rocking horse was ok. But the other onwas faulty the handle. Would not sw in the horse”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your review. I understand that you phoned us a couple of days ago and explained that the rocking horse had this issue. Following your call, we immediately arranged for replacement parts to be sent to you. If these haven't arrived with you already, they will be with you in the next day or so. This should resolve the matter for you, but of course please do let us know if we can be of any further assistance. We are sorry for the inconvience caused. Best wishes, Mulberry Bush

Posted 1 year ago

“Sadly one the the laser guns is not working, so a very disappointed nephew on his birthday.”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear one of your nephew's laser tag guns is not working. Please contact us directly with all your details and we will get this resolved for you. Sorry for the inconvenience, Mulberry Bush

Posted 1 year ago

“I purchased the potion set for my grand daughter and it is a complete waste of money, sold very over priced. Very disappointing.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review, sorry to hear you were disappointed with your item. The potion kit contains a lot of components allowing the child to make a good number of "potions". We're sorry you feel it is overpriced. Thank you once again for your feedback, Mulberry Bush

Posted 1 year ago

“Oh my goodness, I ordered a Pyxel-a learning boot a was delivered rocks, literally rocks wrapped in dirty cloth!!!!!!. You cannot believe how terrifying and traumatic it was for my son. This is a cruel, horrible , cruel thing to do to child on Christmas Day, not to talk about being fraudulent. I need someone to get in touch with us as soon as possible. We already sent you an email. This a terrible thing to do to a child . How horrible!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Dear Customer, The issue you reported is clearly very serious. Since you sent your review and initial email we have been in communication with yourselves on a number occassions, and we and our suppliers have carried out thorough reviews. We are very sorry that you received stones instead of the product you ordered, we have emailed you directly to advise next steps. Mulberry Bush

Posted 1 year ago

“We purchased a bundle of Dovetail Dolls House in time for Christmas. I assembled the dollhouse in November ready for the big day and unloaded the boxes of furniture, not thinking to check the boxes. I wish I had. On setting up the ‘rooms’ in the dollhouse this evening ready for Father Christmas’ arrival tomorrow morning I realised the bundle included two bathrooms and two children bedrooms instead of an adult bedroom and lounge. Absolutely livid. I realise now on your website the lounge is out of stock so think we have been dealt a quick swift con there of supplying two of something you have so as to make money. Poor. Very poor. You are a large company and my words will have little impact. I know our daughter will not notice tomorrow morning at Christmas that Father Christmas hasn’t stocked a lounge and a parent bedroom. But that’s not the point. That’s what I ordered and I am very angry. I run a business and it’s a small business and I would lose customers if I behaved how you have. I have ordered the lounge and parent bedroom furniture now from A different company and I will never purchase from you again. I hope people read this and do not order from you. I will recommend to my parent friends not to order from you and that’s all I can do for your dishonesty. Shameful. Disgraceful. Misleading.”

Helpful Report

Posted 1 year ago

Dear Customer, We are sorry that you received duplicated furniture sets. I wish to assure you that this was an innocent mistake - nothing more, nothing less. We would never knowingly or deliberately do this, and we are saddened to hear you think we have. As a business we have been trading for 28 years. In this time we have shipped literally millions of toys, gifts and games to children all across the UK and beyond. We can promise you - categorically - we have never knowingly sent incorrect items. And we never will. Your order was despatched to you back in mid-September. Had you have contacted us sooner we would have had plenty of time to resolve this for you in time for Christmas. We are sorry once again you received duplicated furniture sets, we have emailed you directly to advise how we might resolve this for you. Best wishes Mulberry Bush

Posted 1 year ago

“Very disappointed. I was constantly told that my email address was incorrect. This is certainly not the case. As a reult I cannot proceed with my order.”

Helpful Report

Posted 1 year ago

Dear Customer, we are sorry to hear you were having trouble on our website, and sorry for the belated reply. Please contact us and we can take your order over the phone. It would help us too if you can explain a bit more about what the issue was, this would help us see if we have any issues on our website. Sorry once again, Mulberry Bush

Posted 1 year ago

“I ordered a pushing toy and received a pull along. Could not believe how small it was. Neither could I find the item I teceived in your catalogue, Needless to say I will not be buying from you again.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review. The item you ordered (when you ordered on our website) was the Jemima Pull Along. I'm afraid it wasn't the item you perhaps intended to order, the Pushalong Jemima. Please refer to your Order Acknowledgement email to see this. These are different products with different product codes, and the product photos and descriptions show and explain the differences. The photo of the one you ordered shows a cord for pulling it along, and is marginally cheaper than the push along, which has a push stick. I'm sorry if you are disappointed, but you have received the item you ordered. You are very welcome to return the Jemima Pull Along either for a refund or to upgrade to the Push Along, please see our returns page or contact us and we'd be happy to help. Many thanks, Mulberry Bush

Posted 1 year ago

“Mulberry bush sell a toy gun that fires elastic bands. These 'toys' will be used outside despite Mulberry bush saying that customers are advised to use indoors only. Rubber bands can take up to 50 years to biodegrade, and if left around will potentially kill wildlife. THIS IS DANGEROUS TO WILDLIFE AND A KILLER. Hedgehogs get entangled in them and birds can eat them thinking they are worms. This product should not be for sale.”

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Posted 1 year ago

“I brought 3 towels all with engraved names. I have bought these before and are excellent.They look good and wash very well. I also bought engraved pencils for my grandchildren for school. Brilliant no more loosing pencils.”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your review. You've very kindly said that the products are both "brilliant" and "excellent" - but you've only given us a 1-star review. Usually people give more stars when they are happy with their order. Did you mean to give us a different star-rating? I wonder if you'd mind checking and maybe amending your review rating? If you did mean to give us just 1-star then please let us know what we didn't do so well. Many thanks, Mulberry Bush

Posted 1 year ago

“My son used this twice and it no longer pops up”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear about the problem your son is having with his toy. Please do contact us and we can help resolve this for you, Mulberry Bush

Posted 1 year ago

“Royal Mail promised(but failed) to deliver in 4 occasions and consequently the package arrived too”

Helpful Report

Posted 1 year ago

Dear Customer, please accept our apologies for the delays with delivery of your order. The tracking shows that there were two failed delivery attempts before they finally successfully delivered on attempt number 3. Overall delivery of your parcel took one day longer than we advertise, even with the courier delays. We appreciate this can be frustrating and we apologise for the inconvenience caused. Apologies once again, Mulberry Bush

Posted 1 year ago

Mulberry Bush Ltd is rated 4.8 based on 13,697 reviews