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Mulberry Bush Ltd Reviews

4.8 Rating 11,111 Reviews
97 %
of reviewers recommend Mulberry Bush Ltd
Company Reviews Product Reviews
8,861
 Metrics Info
4.8
Based on 11,111 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Mulberry Bush Ltd Reviews
Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Barbara A
Verified Buyer
“Very disappointed in Mulberry Bush, I would not recommend, at all. Ordered Le Toy Van Castle on the 11th December delivered very late with box damaged before leaving Mulberry Bush premises as Plastic cover for delivery was not damaged. The bundle of knights, horses and dragons for which I paid extra was an absolute disgrace. Plastic junk , couldn't stand the knights and horses up Equivalent to free plastic toy in a cereal packet. Customer Services this morning were abysmal. I had received an email asking me to give them to give them a review and that if I wasn't happy to contact them prior to posting a poor review”
Helpful Report
Posted 4 months ago
Dear Customer, thanks for your review, we are sorry you are disappointed. The tracking for your parcel shows it was delivered exactly a week after you ordered, which in the run up to Christmas was exactly what we were promising on our website. You used our free Standard Delivery service, we do offer a faster Next Day Delivery service for customers wanting quicker delivery which was available should you have wanted it. Regarding the damages, our team do not knowingly send out faulty items, but if any of the components of your castle were damaged please let us know so we can help replace them and resolve this for you. When you phoned this morning you believed that the knights were a wooden Papo set, which we explained that they weren't, but that there were as we advertise them on our website. They are certainly not equivalent to "a plastic toy you might get in a cereal packet", but we're sorry you feel that they are of poor quality. The knights set (when bought with the castle) are just £7, allowing children to have a set of knights to play with in their new castle. Again, when you phoned we explained all of this, which we feel is totally reasonable, we are sorry you consider this to be poor customer service. Once again, we are sorry you are diappointed and we are happy to help resolve any issues with the castle if there are any faultly/damaged parts. Best wishes, Mulberry Bush
Posted 4 months ago
Christina H
Verified Buyer
“I've used mulberry bush before and had no issues but this time I'm beyond disappointed. I paid for next day delivery on the 15th and Our order never arrived. Parcleforce claims it's "lost " and mulberrybush is closed for business until 2nd January. This means a majority of my kids Christmas presents are lost and I've had to rush to the shops and panic order presents on Amazon on the 23rd and have no way to claim back the £250 I spent at Mulberry Bush. How can a toy shop close from 22 Dec over Xmas with no customer support?????”
Helpful Report
Posted 4 months ago
Dear Customer, we are so sorry it sounds like Parcelforce have lost your parcel. We were open all day Friday 22nd and we could have sent replacement items to you if you’d have contacted us sooner. Of course it is entirely Parcelforce’s fault they appear to have lost your parcel but contacting us so late gives us no time to help you. We literally had a couple of calls checking up on orders on Friday and with our couriers not accepting parcels on Saturday for pre-Christmas delivery with felt it wasn’t going to be helpful for customers for us to be open on Saturday 23rd and it would be more helpful for our staff to have a well earned break. Again, we’re sorry your parcel appears to have been lost. Please email us with all the details and we’ll investigate/refund you
Posted 4 months ago
Jenny T
Verified Buyer
“MIsleading description. Far too simple for my use. Being sent back”
Helpful Report
Posted 4 months ago
Dear Customer, thank you for your feedback. We're sorry you feel the description is misleading and too simple for your use. We would appreciate it if you can let us know in detail how we can make things better. We value your feedback, and we are confident that your comments will help us improve the services we provide. Thank you again.
Posted 4 months ago
Karen F
Verified Buyer
“Sadly the whooping cushion doesn't whoop !, I will be returning it. Delivery and packaging was good so I have given it one star.”
Helpful Report
Posted 4 months ago
Dear Customer, thank you for your review. Sorry to hear the whoopee cushion didn't work for you. Please contact us directly and we can perhaps send you a replacement? Sorry once again, Mulberry Bush
Posted 4 months ago
Anonymous
Verified Buyer
“Will never buy anything from Mulberry Bush again. Not satisfied with one product and customer service was poor. Very patronising approach”
Helpful Report
Posted 4 months ago
As per our email communication, we are sorry you are disappointed and you felt we were patronising. We have explained to you on multiple occasions why the personalised item you received is not faulty. You may not be happy with it but the item is as advertised and is not faulty. Describing our customer service as poor just because you haven’t got your way is inaccurate and bluntly not fair. We have gone out of our way to listen to your concern and explain the situation. We are sorry that you feel this was poor customer service.
Posted 4 months ago
Elaine W
Verified Buyer
“Still not been delivered. Was told it would be 5 days ago So as for a review how am I supposed to know”
Helpful Report
Posted 4 months ago
Philomena B
Verified Buyer
“The torch/projector is very poor, the picture is very blurred. I would not recommend this product. I am disappointed with the purchase and will be returning it. I have always been satisfied with purchases from you but not this time. Disappointed”
Helpful Report
Posted 5 months ago
Dear Customer, thanks for your review - sorry to hear that your torch is faulty. Please contact us and we will work out together with you how we can resolve this to your satisfaction. Sorry once again, Mulberry Bush
Posted 5 months ago
Anonymous
Verified Reviewer
“My mum has purchased The Wall Climbing Super Car from Mulberry Bush. Every time we put it on the wall and put on suction mode it just falls down and it doesn't even work. I was waiting for it to arrive for many days and I'm very annoyed. You charged us £25 for a tiny car that doesn't even work. It was my dream since I was 3 years old. I've been crying for half an hour. It’s a tiny car that just gets thrown away and pollutes the earth and whoever makes this should be more thoughtful (plus it’s very irritating and loud). My family is going to send it back immediately. It’s not a very nice toy and it’s too expensive.”
Helpful Report
Posted 5 months ago
Dear Customer, sorry to hear that your wall climbing car is faulty. Please contact us and we can work out how best to resolve this for you. Sorry once again, Mulberry Bush
Posted 5 months ago
Ann N
Verified Buyer
“The kit we bought was for 5+ our grandson is 12 and found it hard to do. The wheels broke and there were no instructions. Very poor product.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I paid a premium for next day delivery but the package did not arrive until the end of the third day ( not related to postal strikes as it came via courier.) Packaging and presentation poor...just a sad looking plastic bag. I bought the doll primarily as it was advertised as a " Poppy" doll and was for a little girl named Poppy but the only indication of the name was in tiny print on the label. Apart from these disappointments the doll was of adequate qualty and design.”
Helpful Report
Posted 1 year ago
Dear Customer, sorry to hear you were disappointed with the delivery of your order. Prior to Christmas, because of the Royal Mail strikes, all other courier networks were inundated with parcels to the point where they all really struggled. The courier for your order may not have been Royal Mail but it was these strikes that caused most delays. Nevertheless, having checked the tracking for your parcel, I can see it was delivered just one day late (48hrs after despatch), and in plenty of time for Christmas. Sorry once again you were disappointed, Mulberry Bush
Posted 1 year ago
Sarah K
Verified Buyer
“Unfortunately mine was not a good experience with Mulberry Bush. My items were Christmas presents for my daughter and were lost in transit by the logistics company. When I contacted Mulberry Bush to advise, they said they would not send replacements or issue a refund until they had opened an investigation with the courier (which cannot be done for 5 working days from the date the items reported missing) and they had to complete the process in full before resending me new items or issuing a refund. I bought the items elsewhere and am still waiting to hear from the Mulberry Bush regarding my refund. Such a shame as I prefer to support smaller businesses, but on this occasion a larger retailer provided the goods without problems.”
Helpful Report
Posted 1 year ago
Dear Customer, thanks for your review, sorry to hear you did not have a good experience with us. The tracking for your original parcel showed it was delivered (ie not lost in transit). However, because you advised us you hadn't received your parcel we asked the courier to investigate where it had been delivered. The courier company confirmed the GPS location for the delivery of your parcel, which matched the location of your address - however they are continuing to investigate this for us. We're sorry you were disappointed, but we do feel we have done everything we can to help - and we continue to do so. Sorry once again that you were disappointed, Mulberry Bush
Posted 1 year ago
Susan F
Verified Buyer
“So relieved parcel arrived safely and quickly”
Helpful Report
Posted 1 year ago
Catherine A
Verified Buyer
“No order has arrived. List by DPD. Awaiting replacement or refund.”
Helpful Report
Posted 1 year ago
Dear Customer, sorry for the problems we've seen with your order, unfortunately our courier got a little confused with the delivery of your parcel. We have since been in contact with you and the courier and we've arranged a replacement parcel for you. Sorry once again for all the problems with your order, Mulberry Bush
Posted 1 year ago
Susan C
Verified Buyer
“I can't give a review because my order hasn't arrived. Its been with the postal service since 7th December. Mulberry Bush should chase it up”
Helpful Report
Posted 1 year ago
Dear Customer, thanks for your review. We have being trying to contact you to agree how we can help resolve this but the telephone number we have for you isn't working. Please phone us on 01403 790796 and we will do what we can to help, thanks Mulberry Bush
Posted 1 year ago
Susan H
Verified Buyer
“Ordered nearly a fortnight ago. Still not arrived.”
Helpful Report
Posted 1 year ago
Dear Customer, thank you for your review. We are sorry for the delay with your item. We did despatch this within 4 days of you placing your order. This year has been a challenge to ensure all our parcels are delivered within our usual timescales. If your order has still not arrived, please call us on 01403 790796 so that we can investigate this for you. Kind regards Mulberry Bush
Posted 1 year ago
Gillian K
Verified Buyer
“My pack of cards has not arrived.”
Helpful Report
Posted 1 year ago
Dear Customer, thank you for your review and apologies for the delay with your order. This was despatched from us within 4 days of you placing this with us. This year has been a challenge to ensure all our parcels are delivered within our usual timescales, if you have still not received your cards, please call us on 01403 790796 so that we can investigate this further. Once again sorry for the longer than usual delivery time. Kind regards Mulberry Bush
Posted 1 year ago
ANNE F
Verified Buyer
“Still not received item ordered a week ago. When I get it I will review.”
Helpful Report
Posted 1 year ago
Dear Customer, thanks for your review. The tracking for your parcel now shows it has been delivered, we are sorry it took a few days longer than normal for Royal Mail to deliver. Sorry once again, but glad it has now arrived, Mulberry Bush
Posted 1 year ago
Linda C
Verified Buyer
“Not arrived”
Helpful Report
Posted 1 year ago
Dear Customer, thanks for your review. The Royal Mail tracking shows that your parcel has now been delivered. Sorry it took longer than we would have liked, Mulberry Bush
Posted 1 year ago
Alison T
Verified Buyer
“My item was left in a bin and the recipients were not told”
Helpful Report
Posted 1 year ago
Dear Customer, sorry to hear you found it hard to leave a review. The reviews.co.uk functionality we use makes it very easy to write a review, so we're not sure why it didn't work for you. Importantly, we don't block any customer from leaving reviews meaning our reviews and our overall score is authetic. We do our best to always deliver good service and products for customers, which we believe is reflected in the overall reviews we get. However, we take all lower-star reviews very seriously. Not only does it help us to help you as the individual customer, it is also important for us to help us improve what we do. No business is perfect and lower-star reviews allow us to learn and improve further. Thank you once again for your review, Mulberry Bush.
Posted 1 year ago
Judith E
Verified Buyer
“Unopened as a Christmas present for my 19 month old nephew. If you sell toys you must expect this reaction.”
Helpful Report
Posted 1 year ago
Hello Judith, thank you for taking the time to write a review. Most of our customers do normally find something positive to say about their order, maybe about the delivery or the service they received by email or over the phone. We will take your views onboard. Kind regards, Mulberry Bush
Posted 1 year ago
Mulberry Bush Ltd is rated 4.8 based on 11,111 reviews
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