Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 13,700 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 13,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The doctor’s bag arrived minus a cap and the screw was loose and could have been swallowed by a child.Please check these items before you send out. My neighbour who is very handy replaced the screw and fixed the cap. I had to wait a week before the grandsons could use it.”

Helpful Report

Posted 6 days ago

Dear Customer, thanks for letting us know about the issue with the doctor's bag. If you have any photos you can send to us showing this issue, please email them to us. We will pass on the pictures and comments to the manufactuer for them to investigate. Toy safety is of the utmost importance, all the toys we sell have been safety tested and so it sounds like the one you received may have been faulty. Please send images to us at sales@mulberrybush.co.uk or alternatively (if you prefer) please contact us to explain how you can return the item to us so we or the manufactuer can carry out further investigation. Many thanks, Mulberry Bush

Posted 4 days ago

“Company fine, and quick delivery. But pretty rubbish product”

Helpful Report

Posted 1 month ago

Dear Customer, sorry to hear you were disappointed with the product you ordered. Please do contact us to let us know which item you were not happy with and we'll look to see how we can help you further. Mulberry Bush

Posted 1 month ago

“Delivery was good, as time/day as promised. BUT the item I thought I had chosen wasn't quite the same and after a phone call to the company, I received an item that didin't fit what I planned. I have kept it though (fishing game), in the hope that will be suitable for someone else eventually. The box said the item was suitable for 18months and I was looking for a gift for a 3 year old. I didn't find that was clear enough in the catalogue.”

Helpful Report

Posted 2 months ago

Dear Customer, thanks for your review. Good to hear firstly that delivery was good. The item itself - the fishing game - is safety tested for age 18 months plus but in our opinion probably more suitable to a 3 year old. I think as we explained when you phoned, the manufactuer has recently had this product retested and in doing so reduced the safety age down to 18 months+. It is still suitable for a three year old, but we understand your concern. If you do change your mind and would like to return it to us, please contact us again and we can explain how you can do this at cost to yourself. Best wishes, Mulberry Bush

Posted 2 months ago

“Lovely paper but BE WARNED it doesn't come with envelopes like other companies... Not the best value for money when you add those to the basket.”

Helpful Report

Posted 4 months ago

Dear Customer, thanks for your review, we're pleased you like the notepaper itself. In our product description we state very clearly that envelopes are not included but available separately. We're sorry if you missed this when ordering. Best wishes, Mulberry Bush

Posted 4 months ago

“Great products but shame you cannot change delivery address on-line as you order? I need a few items to reach my son’s house directly.”

Helpful Report

Posted 6 months ago

Dear Customer, it is certainly possible to change your delivery address as you order, if you're having problems please do give us a call and we'd be very happy to help. Many thanks, Mulberry Bush

Posted 6 months ago

“Toys should not have tacks/ nails a choking hazard”

Helpful Report

Posted 10 months ago

Dear Customer, thank you for your review. The product you ordered - the Tap Tap Vehicles - is a product intended to help children learn how to tap small tacks, hence it has tacks/nails. These are shown on our website where you ordered both in the product images and product description. The toy is safety tested for children over 4, which is the age we advertise it's suitabilty. We do not recommend giving it to a younger child because it would not be safe. If you are still concerned, please contact us and we can explain how you can return your item.

Posted 10 months ago

“Very poorly made. All pencils crayons and items all out of packaging. If I didn't need it for a birthday present urgently I would of returned it. Took half an hour to sort it out. Lettering very poor quality. Will not use mulberry again.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review, sorry to hear you were disappointed with your item. Please can you email us with full details and we'll see what we can do to help. Many thanks, Mulberry Bush

Posted 1 year ago

“The transaction with Mulberry was as you would expect but the quality of the product was awful. It didn’t work properly and looked like people had already been using it. Unfortunately I had relied on the product as a gift for my grandson so I had to give him it knowing the functionality was pretty poor. The battery lasted just a few minutes also. Quality control was not evident which is surprising given this was a more expensive version of the product than I had seen elsewhere but paid the extra hoping for better quality.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review. Sorry to hear you were disappointed with the item quality. Please contact us directly and we can work out how we can resolve this for you. Thanks, Mulberry Bush

Posted 1 year ago

“Underwhelming.”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear you were underwhelmed. Please can you provide a bit more detail as to what you were not happy with and we will do all we can to help? Many thanks, Mulberry Bush

Posted 1 year ago

“The crayons seem poor quality and sharpener next to useless...so disappointing at that price. Not good.”

Helpful Report

Posted 1 year ago

“Ordered two of the same items, and half on one of the items missing! Had to call , send photo and now have to wait for missing items ! Needed them by today !”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review. When we spoke with you on Friday about your order you explained that one of the jumping farm animals was missing. To help us establish which animal it was that was missing we asked you for a photo. A replacement was then sent immediately, which we were advised would be arriving with you 2 working days later, on Tuesday. Tracking shows it was delivered on Tuesday, but delivered to your next door neighbour (at 62) because no one was in at your address. Please do check with your neighbour and let us know if we can be of any further assistance. Sorry for the inconvenience, Mulberry Bush

Posted 1 year ago

“Product was significantly over priced.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you feel the item you bought was overpriced. We regularly review prices to make sure we are competative and we try are hardest to make sure our prices are fair and reasonable. We have, for example, seen that the item you bought from us can be bought second hand on ebay for a considerably higher price than our price for the brand new item. However, if you are not happy with your purchase you are welcome to return your item to us. Please follow the guidance on the returns page on our website. Many thanks, Mulberry Bush

Posted 2 years ago

“very disappointed with the 2 x voice changes i purchased for Christmas presents.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your reviews, sorry to hear you are not happy with your Voice Changers. We don't any record of any order for you for this item, perhaps you ordered under a different order number/postcode/surname etc? With the Voice Changers we've found over the years that they work best when pressed against the lips - they pick up the sound of your voice much better that way. If that doesn't work, please let us know (and let us know the order number you ordered these on) and we'd be very happy to help.

Posted 2 years ago

“The service from Mulberry Bush was good but the product was defective. It was a Hammer Peg Bench purchased for our thirteen-month-old grandson. However, on Christmas Day, we gave it to him and he started to play, we noticed one of the holes had no "restrainer" in it so the peg dropped straight through the hole. It didn't seem to be broken just missing. I know we could have returned it but our son was up from London and said not to bother. Very disappointing although our grandson is probably too young to have noticed.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you and your Grandson are disappointed with his Hammer Peg Bench. Please do contact us directly so we can work out how best to resolve this for you. We may, for example, be able to send a replacement directly yo your son and Grandson in London. Best wishes, Mulberry Bush

Posted 2 years ago

“O paid extra for next day delivery, took a bloody week for it to arrive. Not happy.”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review, sorry to hear you were disappointed. On your order you selected and paid for Standard Delivery, you did not select Next Day Delivery. In the run up to Christmas we do advise delivery leadtimes of around a week for our standard delivery service. Please check your Order Acknowledgement email from us which will show the Standard Delivery option that you selected, but do contact us if we can be of any further assistance. Thanks, Mulberry Bush

Posted 2 years ago

“Poor quality”

Helpful Report

Posted 2 years ago

“Ordered 4 items then tried to print the receipt. Each page was obscured by a massive notice Sign-up To Receive Deals & Offers! Enter your email address. Then on the next line: Sign me up! Then underlined on the next line: No Thanks. Problem is there is no response if you press No Thanks or the cross at the top right of the notice. Printed first 3 pages of the receipt, each completely obscured by Sign-up To Receive Deals & Offers! I could only print the receipt after I clicked Sign me up! If Mulberry Bush read this, please unsign me.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry you had problems with the pop-up on our website. The "no thanks" or cross in the top right should allow you to close this preventing further pop-ups. We'd be very happy to email you a copy of your receipt of your still struggling - please email or phone us. And you're subscribed to our email newsletter, please either click the Unsubscribe link on any email newsletter from us or email us with your address and we can do this for you. Thanks, Mulberry Bush

Posted 2 years ago

“I ordered a gift for my grandchild to be sent to her address in Arundel. I put the address where it was to be delivered in your online form. It was delivered to my address here in Faversham - I then had to send it on to Arundel which cost £7.49 Royal Mail first class. An expensive mistake on the part Of Mulberry Bush,”

Helpful Report

Posted 2 years ago

Dear Customer, we have checked and we sent your order to the address that you requested. I'm afraid you asked us to deliver to Faversham, not Arudnel. Sorry to say, but we did what you asked us to do. This was as shown on your Order Acknowledgement email, sent to you when you placed your order - we can send you a copy of this email if it helps.

Posted 2 years ago

“I bought some personalised writing pencils and a pen which were fine, and also the Jumbo Zipped Pencil Case Set. Most of the items in the jumbo set were ok, the printing of the name is not of the best quality. The colouring pencils were very poor quality and will be going in the bin. The colour is very faint and the material of the pencil is very brittle so they keep breaking. I sent two emails to Mulberry about it but they didn’t reply.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you are disappointed with your order. We have double-checked, we haven't received any emails from you, nor have you phoned us about this issue. For us to help, the best thing would be for you to email or phone us. Please email us at sales@mulberrybush.co.uk or phone us on 01403 790796 and we'll do what we can to help. Best wishes, Mulberry Bush

Posted 2 years ago

“On this occasion I wasn’t happy with a couple of the products form a Christmas order that literally fell apart before we could use and the magnetic word calendar is a complete waste of money. Sending it back for refund and experienced a rude customer service agent. Won’t be buying from here again.”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for your review. We are sorry you are disappointed with the two products you mention and that you feel you received poor customer service. In our email exchange we explained that the photo you sent of the magnetic words makes it appear that you may have pealed off the piece above the magnetic strip, meaning the piece is unusable. In our emails to you we offered you a replacement or a free return. A different indepentant member of our team has re-read the email exchange we had with you and they don't feel it was rude, but we are sorry if you've interpreted it as such. We are sorry once again that you are disappointed, Mulberry Bush

Posted 3 years ago

Mulberry Bush Ltd is rated 4.8 based on 13,700 reviews