Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 11,089 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 11,089 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very disappointed with the 2 x voice changes i purchased for Christmas presents.”

Helpful Report

Posted 3 months ago

Dear Customer, thanks for your reviews, sorry to hear you are not happy with your Voice Changers. We don't any record of any order for you for this item, perhaps you ordered under a different order number/postcode/surname etc? With the Voice Changers we've found over the years that they work best when pressed against the lips - they pick up the sound of your voice much better that way. If that doesn't work, please let us know (and let us know the order number you ordered these on) and we'd be very happy to help.

Posted 3 months ago

“The service from Mulberry Bush was good but the product was defective. It was a Hammer Peg Bench purchased for our thirteen-month-old grandson. However, on Christmas Day, we gave it to him and he started to play, we noticed one of the holes had no "restrainer" in it so the peg dropped straight through the hole. It didn't seem to be broken just missing. I know we could have returned it but our son was up from London and said not to bother. Very disappointing although our grandson is probably too young to have noticed.”

Helpful Report

Posted 3 months ago

Dear Customer, sorry to hear you and your Grandson are disappointed with his Hammer Peg Bench. Please do contact us directly so we can work out how best to resolve this for you. We may, for example, be able to send a replacement directly yo your son and Grandson in London. Best wishes, Mulberry Bush

Posted 3 months ago

“O paid extra for next day delivery, took a bloody week for it to arrive. Not happy.”

Helpful Report

Posted 3 months ago

Dear Customer, thanks for your review, sorry to hear you were disappointed. On your order you selected and paid for Standard Delivery, you did not select Next Day Delivery. In the run up to Christmas we do advise delivery leadtimes of around a week for our standard delivery service. Please check your Order Acknowledgement email from us which will show the Standard Delivery option that you selected, but do contact us if we can be of any further assistance. Thanks, Mulberry Bush

Posted 3 months ago

“Poor quality”

Helpful Report

Posted 4 months ago

“Ordered 4 items then tried to print the receipt. Each page was obscured by a massive notice Sign-up To Receive Deals & Offers! Enter your email address. Then on the next line: Sign me up! Then underlined on the next line: No Thanks. Problem is there is no response if you press No Thanks or the cross at the top right of the notice. Printed first 3 pages of the receipt, each completely obscured by Sign-up To Receive Deals & Offers! I could only print the receipt after I clicked Sign me up! If Mulberry Bush read this, please unsign me.”

Helpful Report

Posted 4 months ago

Dear Customer, sorry you had problems with the pop-up on our website. The "no thanks" or cross in the top right should allow you to close this preventing further pop-ups. We'd be very happy to email you a copy of your receipt of your still struggling - please email or phone us. And you're subscribed to our email newsletter, please either click the Unsubscribe link on any email newsletter from us or email us with your address and we can do this for you. Thanks, Mulberry Bush

Posted 4 months ago

“I ordered a gift for my grandchild to be sent to her address in Arundel. I put the address where it was to be delivered in your online form. It was delivered to my address here in Faversham - I then had to send it on to Arundel which cost £7.49 Royal Mail first class. An expensive mistake on the part Of Mulberry Bush,”

Helpful Report

Posted 5 months ago

Dear Customer, we have checked and we sent your order to the address that you requested. I'm afraid you asked us to deliver to Faversham, not Arudnel. Sorry to say, but we did what you asked us to do. This was as shown on your Order Acknowledgement email, sent to you when you placed your order - we can send you a copy of this email if it helps.

Posted 5 months ago

“I bought some personalised writing pencils and a pen which were fine, and also the Jumbo Zipped Pencil Case Set. Most of the items in the jumbo set were ok, the printing of the name is not of the best quality. The colouring pencils were very poor quality and will be going in the bin. The colour is very faint and the material of the pencil is very brittle so they keep breaking. I sent two emails to Mulberry about it but they didn’t reply.”

Helpful Report

Posted 6 months ago

Dear Customer, sorry to hear you are disappointed with your order. We have double-checked, we haven't received any emails from you, nor have you phoned us about this issue. For us to help, the best thing would be for you to email or phone us. Please email us at sales@mulberrybush.co.uk or phone us on 01403 790796 and we'll do what we can to help. Best wishes, Mulberry Bush

Posted 6 months ago

“On this occasion I wasn’t happy with a couple of the products form a Christmas order that literally fell apart before we could use and the magnetic word calendar is a complete waste of money. Sending it back for refund and experienced a rude customer service agent. Won’t be buying from here again.”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your review. We are sorry you are disappointed with the two products you mention and that you feel you received poor customer service. In our email exchange we explained that the photo you sent of the magnetic words makes it appear that you may have pealed off the piece above the magnetic strip, meaning the piece is unusable. In our emails to you we offered you a replacement or a free return. A different indepentant member of our team has re-read the email exchange we had with you and they don't feel it was rude, but we are sorry if you've interpreted it as such. We are sorry once again that you are disappointed, Mulberry Bush

Posted 1 year ago

“Sadly asked for review and still not had delivery”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your review. We are sorry that your goods took a long time to arrive, we did despatch this within 5 days of your placing your order which did include a personalised item. This year has been a challenge to ensure all our parcels are delivered within our usual timescales. I can see that your order was received on 14th December and can only apologise for the longer than usual delivery time. Kind regards Mulberry Bush

Posted 1 year ago

“I was really disappointed with the dinosaur torch projector as it is so small. I thought for the price it was not worth it. I have had to get an additional present to make it look like a decent present.”

Helpful Report

Posted 1 year ago

Dear Customer, thank you for your review. We are sorry that you were disappointed with this item. All the dimensions are stated on the product pages of our website. If you wish to return this item, please follow the online instructions or call us on 01403 790796. Kind regards Mulberry Bush

Posted 1 year ago

“Happy with the choice and delivery, but disappointed the product is faulty. Am hoping you can put this right by replacing.”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear your item was faulty. Following hearing about this issue for the first time from your review, we contacted you and have now sent you a replacement. Sorry again the original item was faulty. Mulberry Bush

Posted 1 year ago

“We wish you would stop sending so many catalogues due to the environmental impact.”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your feedback. All our catalogues are printed on paper produced from sustainably managed forests and controlled sources (PEFC) and we encourage customers to recycle catalogues once they have finished with them (or pass them on to a friend/relative!) We are also able to suppress mailings to individuals if that's what you as individuals would prefer, you just need to ask us not to mail you. Following your review, we have marked your record so as not to mail you catalogues in the future. Thanks again for your feedback, Mulberry Bush

Posted 1 year ago

“I ordered 3 items for toddlers for Xmas. One was a small kaleidoscope and I specifically asked for "blue, not pink" but I was sent a pink one. It also doesn't even work properly in that it doesn't make patterns. The customer has to pay p&p for returns so it isn't worth doing - VERY VERY POOR!”

Helpful Report

Posted 1 year ago

Dear Customer, very sorry we sent you the wrong colour kaleidoscope. Please contact us on 01403 790796 and we can agree how best to remedy this for you, Mulberry Bush

Posted 1 year ago

“I do my best to avoid buying goods made in China. I used a site that advertises goods not made in China and was diverted to your site that waves the Union Jack and British made goods. I bought two items. On arrival both are made in China. You hide where goods are made which is dishonest.”

Helpful Report

Posted 1 year ago

Dear Customer, sorry you are disappointed. We source our toys, gifts and games from all around the world: some from China, some made in the UK, many from elsewhere. We do not advertise ourselves as not selling Chinese-made goods so it would be helpful if you could tell us where you've seen this. We'd be grateful if you could contact us to discuss. Thanks, Mulberry Bush

Posted 1 year ago

“Delivery fine - product falls short - see review.”

Helpful Report

Posted 1 year ago

Dear Customer, sorry to hear you are disappointed with your item. Please do phone or email us and we'll do what we can do to help. Thanks, Mulberry Bush

Posted 1 year ago

“never received the order 🤷‍♀️”

Helpful Report

Posted 1 year ago

Dear Customer, thanks for your review. The tracking for your parcel shows that the courier attempted delivery on 29th Sept but that you weren't in - and they say you were emailed and texted to advise that your parcel has been taken to your local Post Office. We will phone you to help work out how we can together get this sorted for you.

Posted 1 year ago

“I thought the prices were high, some items cheaper elsewhere, I bought roly penguin which was definitely not worth the money and was returned, to be fair return and refund were dealt with quickly.”

Helpful Report

Posted 1 year ago

“The products were delivered in a half-torn envelope and were partly damaged as a result. I paid extra for wrapping which was done in an amateurish and uncaring way. Shoddy.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry the parcel arrived with you this way. Please can you email us with the details, including any photographs you may have so that we can resolve this for you.

Posted 2 years ago

“I was disappointed as my grandson would have been. In the picture it looked like a lava lamp. It should have arrived back with you.”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you were disappointed. The item you ordered & received was a Jellyfish Tank Moodlight, not a lava lamp. We have received your returned item and have already refunded you for this. Please do let us know if we can be of any further assistance, thanks, Mulberry Bush

Posted 2 years ago

“First time I have used Mulberry Bush...I wanted a specific wooden toy requested by my grandson....i cannot comment on this as it's a Christmas present.... however when placing the order I was given an offer of half price toy, through this offer I purchased kaleidoscope as a little stocking filler...it was only fit for the dustbin utter rubbish....ok it wasn't expensive but when I complained directly to Mulberry Bush Customer Service I was directed to the returns by email after spending almost £150...the kaleidoscope costing reduced price of £1.50.... I feel Customer Service failed miserably to offer any service at all .... I feel they were only interested in selling the expensive product and the fact I had issues with the kaleidoscope really didn't matter to them ...it's the principal....I won't be using them again with this attitude”

Helpful Report

Posted 2 years ago

Dear Customer, sorry to hear you are disappointed with your kaleidoscope. As we explained before, you are welcome to return this item but naturally, and in keeping with all shops and online stores, we will need it returning prior to refunding you for it. We have today personally tested a sample of the kaleidoscopes we have in stock and they work very well, particularly considering they are a low-priced item. It is likely you have just received a faulty one. Please contact us again and we will be very happy for you to return this to us for a refund. Sorry again you were disappointed, Mulberry Bush

Posted 2 years ago

Mulberry Bush Ltd is rated 4.8 based on 11,089 reviews