M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.75

4.8 Rating 3,568 Reviews

91 %

of reviewers recommend M Sofas Limited

4.8

Based on 3,568 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

Write Your review

Tell us how M Sofas Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

M Sofas Limited 5 star review on 15th May 2024

758

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent good price”

Helpful Report

Posted 3 months ago

“this company is excellent, thank you”

Helpful Report

Posted 3 months ago

“Absolutely stunning Zeus sofa (we used Zoya 1 as upholstery and don’t regret, our 2 cats love it too).”

M Sofas Limited 5 star review on 16th February 2024

Helpful Report

Posted 3 months ago

“Great service, my sofa looks wonderful, good quality material. I am very satisfied.I recommend.”

Helpful Report

Posted 3 months ago

“Fantastic experience. The sofa was an amazing deal, delivered and assembled by well mannered, polite delivery service. I would highly recommend using!”

Helpful Report

Posted 3 months ago

“Great communication. Prompt email responses. Keep their word. Delivery updates excellent. Drivers polite and helpful. Smooth purchase. No negative issues 5 * to Magda and all staff.”

Helpful Report

Posted 3 months ago

“Very nice sofa! Good contact with the company. Good delivery services .”

Helpful Report

Posted 3 months ago

“Thank you for sofa!!! Is perfect product, good quality and excellent packing and delivery!!!”

Helpful Report

Posted 3 months ago

“All is good apart from the backrest of the sofa, which makes the sofa uncomfortable to sit on.”

Helpful Report

Posted 3 months ago

“They were very prompt and communicative. I love my sofa, they delivered, unboxed and took the packaging away which made it a stress free experience.”

Helpful Report

Posted 3 months ago

“I received the sofa with bugs on it, when I contacted MSofa they rejected the claim and did not resolve it.”

Helpful Report

Posted 3 months ago

Dear Customer, We are truly sorry to hear about the unfortunate experience you and your child have had. At Msofas, we take such concerns very seriously and assure you that every effort is made to ensure our customers receive products of the highest quality. We would like to clarify that all our sofas are brand new and go through a rigorous quality control process before being dispatched. Bed bugs are commonly associated with unclean conditions and are often found in used furniture or bedding. However, it's important to understand that brand new furniture, such as those sold at Msofas, is highly unlikely to be infested with bed bugs for a few key reasons. Firstly, bed bugs are not part of the manufacturing process. Our furniture is made in clean, controlled environments where pests like bed bugs have no access. Secondly, all our furniture undergoes rigorous quality control measures, including comprehensive inspections and cleaning procedures, before they're dispatched to our customers. This ensures that our products are free from any kind of pests or infestations. Lastly, our brand new furniture is packaged securely to prevent any external contaminations during transit. The packaging materials and methods we use make it extremely difficult for bed bugs to infiltrate and infest our furniture. Therefore, the odds of our brand new furniture being infested with bed bugs are highly unlikely. However, we understand your concern and frustration. We highly recommend engaging a pest control professional to identify the source of the infestation and treat it accordingly. Best Regards,

Posted 3 months ago