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M Sofas Limited Reviews

4.8 Rating 3,551 Reviews

91 %

of reviewers recommend M Sofas Limited

Company Reviews

Product Reviews

4.8

Based on 3,551 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 1st May 2024

PATRYCJA JAKIMO****

M Sofas Limited 5 star review on 30th April 2024

Antonella Ri****

M Sofas Limited 5 star review on 30th April 2024

Rajmund Malki****

M Sofas Limited 5 star review on 30th April 2024

Rajmund Malki****

M Sofas Limited 5 star review on 30th April 2024

M Sofas Limited 5 star review on 25th April 2024

M Sofas Limited 5 star review on 24th April 2024

Kamila Dajno****

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a very bad experience and very poor costumer experience with M SOFAS, I bought a corner sofa which were dropped at a resedential corridor as they would deliver to door even I had a lift! • when I opened first pack was already damaged, • second pack damaged too When I contacted they said it’s not our problem. Extremely disappointed by them. I asked them I am not happy this has happened I need solution. I asked for either replacement sofa or full refund, they ignored it just send 1 panel replacement but the rest of damages I have to leave with it. They are a Waste of time I do not recommend. Find someone who takes care of costumers.”

Posted 2 months ago

Good afternoon, Upon reviewing your account, I would like to inform you about an additional service we offer for delivery to upper floors. We understand that certain locations may require extra assistance, and therefore, we provide an Upper-Floor Delivery option at an additional cost of £39.00. This service includes our drivers bringing the sofa upstairs, unpacking it, installing it, and reporting back to us if there are any damages. It's important to note that by signing the documents, you acknowledge taking full responsibility for any damages incurred during the delivery process. We highly recommend reviewing all documents thoroughly before signing to ensure understanding of the terms and conditions. On Saturday, January 13th, you have contacted us to inform us about the damages. We promptly responded to you on Monday, January 15th, explaining the details of the documents you signed. As a goodwill gesture and to address your concerns, we have arranged for the exchange of the front panel, which you indicated you were happy about.

Posted 2 months ago

“I was waiting for sofa almost 3 months I ordered weeks before Christmas because they promised if I do now they guarantee delivered before Christmas unfortunately came 2 months after Christmas. 5 stars for delivery guys because they was so polite and kind. Sofa looks amazing but not comfy 🥲”

Posted 2 months ago

Thank you for taking the time to leave a review regarding your recent purchase from us. We truly value your feedback and are committed to providing the best possible service to our customers. Regarding your concern about the delivery timeframe, we apologise for any confusion or inconvenience this may have caused. We'd like to clarify that the last date for placing orders to ensure delivery before Christmas was indeed November 12th. As you placed your order on November 27th, unfortunately, it fell outside the timeframe to guarantee delivery before Christmas. Our production timeline typically ranges between 6-8 weeks, and during peak seasons such as Christmas, it can extend up to 10 weeks, as mentioned in the confirmation email you received upon making the purchase. We appreciate your understanding regarding this matter. However, we're glad to hear that you had a positive experience with our drivers, and we will certainly pass along your kind words to them. Regarding the comfort of the sofa, we do encourage visiting our showroom in Halifax, West Yorkshire, where you can personally test the comfort of our sofas and explore our range of products.

Posted 2 months ago

“Quick delivery, with frequent updates.Happy with service and products”

Posted 2 months ago

“Excellent good price”

Posted 2 months ago

“this company is excellent, thank you”

Posted 2 months ago

“Absolutely stunning Zeus sofa (we used Zoya 1 as upholstery and don’t regret, our 2 cats love it too).”

M Sofas Limited 5 star review on 16th February 2024

Posted 2 months ago

“Great service, my sofa looks wonderful, good quality material. I am very satisfied.I recommend.”

M Sofas Limited 5 star review on 16th February 2024

Posted 2 months ago

“Fantastic experience. The sofa was an amazing deal, delivered and assembled by well mannered, polite delivery service. I would highly recommend using!”

Posted 2 months ago

“Great communication. Prompt email responses. Keep their word. Delivery updates excellent. Drivers polite and helpful. Smooth purchase. No negative issues 5 * to Magda and all staff.”

Posted 2 months ago

“Very nice sofa! Good contact with the company. Good delivery services .”

Posted 2 months ago

“Thank you for sofa!!! Is perfect product, good quality and excellent packing and delivery!!!”

Posted 2 months ago

“All is good apart from the backrest of the sofa, which makes the sofa uncomfortable to sit on.”

Posted 2 months ago

“They were very prompt and communicative. I love my sofa, they delivered, unboxed and took the packaging away which made it a stress free experience.”

Posted 2 months ago

“I received the sofa with bugs on it, when I contacted MSofa they rejected the claim and did not resolve it.”

Posted 2 months ago

Dear Customer, We are truly sorry to hear about the unfortunate experience you and your child have had. At Msofas, we take such concerns very seriously and assure you that every effort is made to ensure our customers receive products of the highest quality. We would like to clarify that all our sofas are brand new and go through a rigorous quality control process before being dispatched. Bed bugs are commonly associated with unclean conditions and are often found in used furniture or bedding. However, it's important to understand that brand new furniture, such as those sold at Msofas, is highly unlikely to be infested with bed bugs for a few key reasons. Firstly, bed bugs are not part of the manufacturing process. Our furniture is made in clean, controlled environments where pests like bed bugs have no access. Secondly, all our furniture undergoes rigorous quality control measures, including comprehensive inspections and cleaning procedures, before they're dispatched to our customers. This ensures that our products are free from any kind of pests or infestations. Lastly, our brand new furniture is packaged securely to prevent any external contaminations during transit. The packaging materials and methods we use make it extremely difficult for bed bugs to infiltrate and infest our furniture. Therefore, the odds of our brand new furniture being infested with bed bugs are highly unlikely. However, we understand your concern and frustration. We highly recommend engaging a pest control professional to identify the source of the infestation and treat it accordingly. Best Regards,

Posted 2 months ago

“Perfect corner sofa, the colour and material of the sofa are great. Quality is very good. We love it.”

M Sofas Limited 5 star review on 13th February 2024

M Sofas Limited 5 star review on 13th February 2024

Posted 2 months ago

“Very good service”

Posted 2 months ago

“They are very nice, on schedule, helpful people, love our new sofa, very good quality with cat friendly fabric, sofa saver! 🛋”

M Sofas Limited 5 star review on 11th February 2024

Posted 2 months ago

“Great service. Great delivery. I love my sofa.”

Posted 2 months ago

“Highly recommend Superb sofa😍”

M Sofas Limited 5 star review on 11th February 2024

Posted 2 months ago

“Very good job”

Posted 2 months ago

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M Sofas Limited is rated 4.8 based on 3,551 reviews