M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,663 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 20th December 2024

202

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service.Delivery on time. We love this sofa especially children. , very comfortable . Higly recommended . Thank you !”

M Sofas Limited 5 star review on 31st March 2022

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Posted 3 years ago

“We purchased a large sofa from MSofas approximately 3 months ago. Before our final decision we requested some colours samples. The samples arrived in just couple of days. We managed to select the colour and finalise on the style of the sofa and placed the order. We were told delivery would be around 12 weeks but luckily it arrived well before that. Delivery drivers were prompt, they assembled the sofa Fast and were clean. All in all so far very pleased with the service we received from MSofas and the quality of the sofa. I wish the guarantee was for at least 5 years and not for only 2 years but other than that 5 star service so far ! Thank you 😊”

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Posted 3 years ago

“Everything went quite smooth since start of the purchase. However, customer service wasn’t really great. The women who dealt with my case wasn’t very polite but She was very helpful anyway.the delivery came within two weeks which was ok. The delivery man who came to our house wanted us to do a lot of works before they can move in the sofa which was not expected. The guy failed to show us how the sofa bed mechanics work which lead to a big problem afterward. The bed was very hard to pull and tuck in. First I had problem of pulling it up and o asked customer service. A guy was then contacted me very promptly which I appreciated . However he was then again not very polite and thought I was yelling at him which I was not and things got pretty bad afterward without anything got sorted. I was then figured out how to pull the sofa out and I was then having another trouble to put the bed back into the sofa. The main reasons of all these problem was because the sofa wasn’t built very neatly and was slightly out of the shape so it made it harder to pull in and out of the sofa. I did ask if they check everything work perfectly before they came but they refused to answer me this question but only saying it’s an ex display. However ex display isn’t a faulty item . They did say it’s got no problems at all when I placed the order . But the second customer service which I asked about the sofa bed mechanics refused to answer me if the sofa bed was being checked before they leave the factory. I doubt it has been tested otherwise this problem could be easily noticed as it’s not just pull in and out of the sofa. There is a little angle that went slight out of the line so we had to push very hard or pull very hard to make it work which I don’t think it should suppose to be like that as you can see the line wasn’t straight . So overall I am a bit disappointed and I should have checked their review on the website before I bought it. So just be aware if you are going with m sofas , their customer service is the part that needs to watch out with. However their sofa is good so far but the faulty party was another thing that’s hard to avoid with online purchases. Next time I will stick with DFS perhaps.”

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Posted 3 years ago

“Lovely sofa!! Perfect experience!! THANK YOU VERY MUCH INDEED”

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Posted 3 years ago

“The customer service team were brilliant and answered every query sent them. Delivery was within 2 weeks of my order which was amazing. I've had lovely comments from my friend about the sofa I bought.”

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Posted 3 years ago

“jest super”

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Posted 3 years ago

“Amazing Store to buy a quality sofa,and delivery on time.Very good service customer.Thanks”

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Posted 3 years ago

“I love the sofa. Exactly how it is described and shown on the website, would love to come back and order if there is a need. it is the perfect got to place for soafas.”

M Sofas Limited 5 star review on 25th March 2022

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Posted 3 years ago

“Absolutely brilliant service!! 5 stars!!”

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Posted 3 years ago

“Very happy with quality of the “u shaped” we ordered, not only was delivered fast but the guys did all the effort to make it smooth with delivery and brining it in for us. 100% happy!”

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Posted 3 years ago

“order on time. and quality corner”

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Posted 3 years ago

“Brilliant service thank you. The delivery was so quick and the delivery guys were super friendly and helpful. The sofa itself is amazing. Perfect for the room, very comfy and looks fantastic. Am so pleased. Amazing service from start to finish. Thank you!”

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Posted 3 years ago

“It's my first time buying sofa online and also I haven't heard about M Sofas Limited ever before. After seeing an advert on Facebook and reading the company/sofa reviews I thought let's give them a try. I'm so glad I did. I love our new sofa, Arrata Corner Sofa Bed. It's just so perfect, comfortable, and so stylish. Thank you M Sofa Limited for a 5 star customer service and top quality furniture xx Very highly recommended!”

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Posted 3 years ago

“I highly recommend the Lagos sofa bed. It’s great quality and very comfortable.”

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Posted 3 years ago

“Very helpful delivery drivers, assembled right away without additional charges.”

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Posted 3 years ago

“Helpful staff and friendly”

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Posted 3 years ago

“LOVE my sofa!! Comfortable and so well made. The company were great to deal with. Had telephone advice about selecting a suitable sofa from a very nice and knowledgeable young lady. Delivery was fast and efficient by a lovely team. Thank you!”

M Sofas Limited 5 star review on 24th March 2022

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Posted 3 years ago

“Bad points, they are restrictive in when a delivery can take place, make sure you can get someone in to receive it if you have a tight schedule. Good points, I used to work in the sofa business. It is well put together, almost exactly spot on with measurements and look the absolute bees knees. So very happy with it. Thank you guys for the sofa. 😁”

M Sofas Limited 4 star review on 20th March 2022

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Posted 3 years ago

“I am very happy with my purchase. The sofa is very comfortable and soft.”

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Posted 3 years ago

“Such a Beautiful Sofa, great customer service & delivery was also brilliant & delivered as scheduled. Fantastic experience!”

M Sofas Limited 4 star review on 19th March 2022

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Posted 3 years ago

M Sofas Limited is rated 4.7 based on 3,663 reviews