M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product so far - easy to clean and comfy which I would say are the most important”

Helpful Report

Posted 4 years ago

“We ordered a sofa on the website with an option of 3-6 weeks delivery. Different from what is now on the website. After the order had been placed and paid we received an email with the information of the long waiting time to 12 weeks due to covid etc. You won't get any updates on the delivery or the process of your order. We had to chase the company every time to ask for an update and you are going to be told only lies and bare minimum pieces of information. You have to wait until the order arrives and then they will send you an update. We ordered the sofa at the beginning of July and some point finds out that the manufacturing place in Europe is shut down for a month. We wanted to cancel the order so we gave them a call and were told of a 50% deduction of the total amount of the order which was around £1350.00. There is a guy called Darius who is very unprofessional and rude to be served by. Avoid when calling. This company knew about the shut down of the manufacturing place in August as this happens every year. This company is running in the UK for several years and should have this information on their website so customers know the real waiting time over the summer period. Darius lied to us about the shutdown for 4 weeks. The company was shut for almost two months. They don't communicate with each other so every time you give them a call you can get a few different pieces of information. The quality of the furniture is amazing. If we had to review only the sofa we would give 5 stars. The quality of the sofa and how it's made is perfect. The sofa is very comfortable and very well made. The quality of the material is a high standard and looks better than on the pictures on the website. We absolutely love the sofa, however, we would not recommend the company because of the customer service.”

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Posted 4 years ago

“Love our sofa, fabric is soft, it exceeded our expectations. Thank you!”

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Posted 4 years ago

“Good quality product and excellent support.”

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Posted 4 years ago

“Thrilled with Sofa, just as advertised, really looks stunning and the sofa bed mechanism is sleek, to say the least. Came in half the time which was great, communication via email as outlined in original info I had read before ordering. Delivery men were great even took the packaging away. First time ordering with this company which is always a little nerve-wracking but fully recommend. Would definitely use again. Thankyou really pleased”

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Posted 4 years ago

“Really lovely sofa, slightly different colour than the one on the picture (a bit more blueish), but still matching our reception room. The customer care and assistance during sofa delivery was great too.”

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Posted 4 years ago

“Absolutely beautiful sofa! The delivery men put it together very quickly and efficiently. Couldn’t of got such a nice sofa at such a bargain price anywhere else!”

M Sofas Limited 5 star review on 16th November 2021

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Posted 4 years ago

“Mint green Asti corner sofa bed: really pleased with the purchase. Lovely colour and fabric. Nice features like movable back rest Good delivery service Thank you”

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Posted 4 years ago

“Very happy with the quality of the sofa that we purchased ,also the customer service was so great, True to size and colour”

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Posted 4 years ago

“Very nice and available staff when contacting the M sofas. Good quality and price. 6 weeks waiting time.”

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Posted 4 years ago

“Extremely comfortable and affordable, highly recommend”

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Posted 4 years ago

“Fantastic company. Friendly and patient during the order process. Accurate and honest with delivery times and placed axactly where we wanted it in our home after changing our minds over and over again. Great value for money and super quality sofa. Thank you M sofas.”

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Posted 4 years ago

“Vet nice couch 🛋, excellent customer service and delivery was faster than I expected! Our couch came in approximate 3 weeks and it’s amazing!”

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Posted 4 years ago

“I am not very happy I contacted msofa over 2 weeks ago asking for a update on when I should expect my sofa was I would hear more in 2 5 days week later still not heard any news”

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Posted 4 years ago

“My family love it ! Is worth the money.”

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Posted 4 years ago

“I am really happy with my corner sofa i It has offered more than i expected ir…storage absolutely great value stunning to look at yes I am really happy with this beautiful beautiful purchase”

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Posted 4 years ago

“Great quality and design. V comfortable. Solid. Good delivery guys too.”

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Posted 4 years ago

“Customer service needs massive improvement! Wrongly send order , twice sent incorrect sofa legs, booked installers without informing client and confirming convenient time and date, 30 email sent to sort out order issue. As the result it took me 4 month to resolve incorrectly manufactured order.”

Helpful Report

Posted 4 years ago

“When originally delivered the bed sofa was damaged and also the corners of the arms had sharp wooden edges that could be felt and seen through the material. This was addressed and new arms were ordered and when delivered one was OK the other was the same as the previous, they said they would rectify this (months ago) since then nothing and the arm that was OK is now the same. I requested a refund under their guarantee as other issues became apparent, for example, a creaking/cracking sound when it was being sat on, the material is also showing stretch marks, to date no reply and this was sent over weeks if not now over a month ago with no response to date”

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Posted 4 years ago

“is very good sofa”

Helpful Report

Posted 4 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews