M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,663 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with MSofas has been great. They were quick to send some samples over and answered any questions I had prior to ordering. My Sofa and footstool came in less than 4 weeks, which was great and the delivery guys did great too. The sofa looks and feels amazing too! Would recommend ordering from them 10/10 service :)”

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Posted 1 year ago

“Great product Great delivery team very efficient”

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Posted 1 year ago

“Quality products at very good price. Great service. Highly recommend”

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Posted 1 year ago

“Excellent service and product. Would definitely recommend”

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Posted 1 year ago

“It’s the nicest, most comfortable sofa I’ve ever had! Incredibly happy with it, I bought in good faith as I’ve not had good experiences with other more well known sofa retailers and was hoping it was as nice as photographed - and it is better! The service right until the delivery guys left after assembling the corner sofa was professional and considerate also. Great company, I couldn’t be happier with the service I’ve received, thank you so much.”

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Posted 1 year ago

“Great service and great value for money - highly recommend!”

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Posted 1 year ago

“Great service, nice delivery guys and fantastic sofa!”

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Posted 1 year ago

“Very good quality, looks amazing…. I can recommend with trust!”

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Posted 1 year ago

“I couldn’t fault M Sofas. Originally wary due to a lack of social media presence and not being a known brand, but it’s genuinely the best experience I have had buying large pieces of furniture online. It was super easy to order swatches to compare colours and fabrics. It was super easy to order and I utilised the 0% apr finance opportunity which again was easy to navigate. I actually ended up ordering the wrong size as I had 2 tabs open and as soon as I realised, I emailed and had a phone call back straight away, and within 5 minutes not only was the order changed without question, they also changed the finance agreement without even a sign of frustration or difficulty on their part. I know that this would have been a completely different story with other larger generic stores and/or cancellation/amendment fees would apply. Website advised 9 weeks wait time which again I was happy with but I got an email offering a delivery option within 4 weeks of ordering! Delivery was seamless. In the morning I got a estimated time- this is the only feedback I would say is that this timescale isn’t realistic for the delivery firm as the sofa wasn’t delivered in that timeframe and the company advised that their system automatically generates times without taking into consideration the other companies they deliver on behalf of. However, when I did phone they were able to provide a realistic estimated time and they were right on this. Delivery drivers brought in the sofa, were friendly and placed the sofa where we wanted it. They ensured I was happy and it was exactly the right sofa on the order form before they left. Now onto the actual sofa- it is absolutely perfect. The fabric is even better than expected, super easy to keep clean with 3 big dogs and still looks brand new. From not knowing M Sofas existing to wanting to shout from the rooftop how pleased I am, I wouldn’t hesitate for them to be our ‘go to’ furniture shop! Thank you so much. You have one very happy customer (and 3 happy dogs!)”

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Posted 1 year ago

“Amazing sofa bed, great customer service”

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Posted 1 year ago

“Really pleased with our sofa. Good quality, made quickly and delivered efficiently.”

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Posted 1 year ago

“Really impressed from start to finish. Great communication from the team from making sure I got the swatches/samples I needed all the way through to expected time of delivery (tracked to the minute!). Delivery was with expected timeframe and the delivery men were brilliant unpacking, positioning and putting together my sofa. I am really pleased with it. It looks fantastic, like brand new (it was an ex-display product). Fantastic quality for a really reasonable price. Would definitely recommend and use again.”

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Posted 1 year ago

“I'm very happy with my new sofa. Thankvyou”

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Posted 1 year ago

“Product at a very good price. Delivery on time. Very nice delivery person. There were problems with the elevator because I live on the 13th floor and the elevator is too small. The gentlemen did everything to get me the product and it worked! I am very satisfied with the transport and the store. I will definitely come back and buy more products in the future from this store..”

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Posted 1 year ago

“Fantastc quality and price. I definitely will be back to your shop.”

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Posted 1 year ago

“Good service, fast delivery 👍👍👍”

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Posted 1 year ago

“Extremely good quality and my sofa arrived earlier than I expected... the delivery guys where an amazing too... Thank you very much:)”

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Posted 1 year ago

“Love love my sofa and your delivery guys were so nice and gentlemanly”

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Posted 1 year ago

“Super quick delivery and great quality sofa”

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Posted 1 year ago

“I am very happy with my new corner sofa bed Good quality leather very solid and comfortable Great communication and service Definitely will recommend”

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Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,663 reviews