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Motorway Reviews

4.2 Rating 1,209 Reviews

83 %

of reviewers recommend Motorway

Company Reviews

4.2

Based on 1,209 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very annoyed. Received email answered back then phoned and my agent was busy so I was told he would call me back. One week later I get that call (too late) and the agent starts telling me that obviously he was busy at the time and if I don’t want his help then there is nothing more he can do. He said this in a confrontational way and slightly aggressive. If this is the way you do business I’m glad not to be part of it. Really you should start by getting back to people when you say you will ( in a timely manner)”

Hi John, I'm very sorry to hear you were disappointed with our service, we take customer experience very seriously, so I was saddened to hear you were not happy. I believe the slow response time was due to us handling a number of offers from dealers which was taking longer than normal due to us not reaching your price expectations. I apologise for the slow contact here. Regarding the confontational communication, I was very surprised to hear this, as all our agents are trained to be highly courteous and helpful throughout the sales process. I will pass on your feedback to the relevant people and we will address your points. Please do try us again one day, we wish you luck with your next car sale. Best regards, Alex, Director.

“Fill in information send photos get the hard sell, messages, emails & phone calls then an email to say act now we have interest & secure buyers. 2weeks later nothing & surprise surprise no more çontact. Not impressed.”

Hi Scott, my name is Alex, a director at Motorway. In some very rare instances we are unable to find a buyer, there can be a number of reasons for this, including stock requirements across our specialist dealers and/ or market conditions at the time. Please accept my apologies, but having spoken to our premium sales team, they were unable to help with the sale of your van in this instance. Sorry the contact felt slow, but unfortunately we could not help further. That said, one of our buying partners The Car Buying Group should be able to give you a price for an immediate sale. If you would like to call them, they are reachable on 0800 118 2544. Thanks, Alex, Director.

“I didn't realise this was a quote aggregator site when I input my details and was therefore very pleased with the options I received! Overall, great website and easy to use.”

“The sale went smoothly with everyone professional. Didn't quite get the price we would have liked, but there we are.”

Hi Jan, Thanks for taking the time to review us. I'm glad your sale went smoothly. I'm sorry you didn't get the price you'd have liked. We take pricing very seriously at Motorway, and launched TruePrice to ensure sellers like yourself don’t get caught out with price chipping on the day of the sale. We’re looking to improve every day, so if there’s anything else we could have done to have earned a 5-star rating, do let us know! All the best, Lauren Taylor, Customer Support

“Fast and straightforward”

“Very knowledgable, efficient and charming Explained process very clearly from initial papaerwork requirements to how payment is made Whole process took only a few day Car was collected exactly when arranged. Can’t fault them”

“Efficient,no nonsense process conducted with courtesy.”

“A fair service, would, perhaps use again.”

Hi Franco, Thanks for taking the time to review us. I'm glad you were pleased with our service. We’re looking to improve every day, so if there’s anything we could have done to have earned a 5-star rating, do let us know! All the best, Lauren Taylor, Customer Support

“We used The Car Buying Group and found them easy to deal with and fair.”

“Since im new to UK and looking for a easy way to sell my car, i have to give Motorway top remarks, Agents like Rob is what makes the difference from other companies that are out in the markets currently..Top marks to Rob and the team.”

“Great way to see all the options for me when I needed to sell our off road car. It saved so much time looking at all the individual options. We found the best company straight away and the car was sold and taken away within 24 hours. Thank you.”

“Seamless and perfect timing”

“Excellent customer service. Organised paperwork for DVLA. Picked up car as arranged. Fair price for old car, better than local scrap dealers. Only problem has been trying to print off Scrap Notice, but unlikely to need that as DVLA has been sent relevant VSC document.”

“You doing very well job thanks”

“Great service from the first approach on the website to completion of the final sale. Rob guided me from the start and achieved £700 more than I had been offered by WBAC.com. He advised on the photographs of the car and was always available at the end of the phone. The pick up and transmission of funds went without a hitch and I could not have been more pleased with the service. I would recommend to all!”

“Fantastic company - make car selling a pleasure Andy in the office at TCBG was superb he kept me informed and upto speed from start to finnish I WOULD highly recommended this company (already haveto family friend)”

“Very friendly, no pressure to sell. They sourced the best price for my Mercedes. Far better than other popular car buying websites. Hassle free process. Would definitely use them again to sell a car.”

“good service with a good sales team but would be better if the end to end time was reduced ie time from accepting there offer to the car being collected is to long”

“I was happy when I sold my car the company that delt with me could have been more organised as I was passed to three different people the best about it was the quickness of the pick up driver as he was really friendly so Thank you”

“I found Motorway to be very professional. Selling my car was very easy and the procedure was just as stated on there website. Highly recommended.”

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Motorway is rated 4.2 based on 1,209 reviews