Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.18

4.2 Rating 1,237 Reviews

82 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,237 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks”

Helpful Report

“Hard to stop repeated annoying contacts”

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Dear customer, I was sad to see this very negative review. Apologies for any issues you may have had. As this was an anonymous review, I cannot look into this issue further, so to see if I can help... If you are struggling to unsubscribe, have an issue regarding the handling of your data or would like full removal of your details from our database, please email us at privacy@motorway.co,uk and we will resolve it as soon as possible, We take the handling of your personal data very seriously, as per our obligations under GDPR. Thanks, Alex, Director.

“Very quick response, good”

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“Out of all car valuations this one got 1 star as they say a Vauxhall corsa van 2011 was only valued at £400. When rest say it’s above £1600.”

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Hi Robin, I am sorry to see you were not happy with your valuation - it sounds like the original set of valuations from our buying partners online failed to match your expectations. It's worth me mentioning that we are a price comparison platform offering buying prices from across the market - we do not price cars ourselves, but that said, sorry we fell short this time. As to the low price, it could be the fact your vehicle was a van (rather than a car) meant some of our usual buyers were unable to price high enough to meet your selling price. Also, many other valuation tools you find online will show a retail, dealer or forecourt valuation rather than a purchase price from a professional buyer, which can mean a disparity with our prices when compared back, but either way, once again, do accept my apologies. If you would like to chat further, please email us at offers@motorway.co.uk Kind regards, Alex, Director

“The agreed price for the vehicle was unfortunately renegotiated downwards, not impressed. The driver arrived to pick up the car 2 days early which made the car unavailable to us over the weekend. The driver was also unfamiliar with the process will not use again.”

Helpful Report

Thank you for your feedback, I was very sad to see this 1-star review. I’m sorry to hear you were disappointed with the price and collection service. As a comparison website we don’t buy the cars ourselves, but we will pass on your feedback to the buyer in question if you can email us at offers@motorway.co.uk with more detail. We take pricing very seriously at Motorway and recently launched TruePrice to ensure sellers don’t get caught out with price chipping on the day of the sale. You can read about TruePrice here: https://motorway.co.uk/guides/trueprice Kind regards, Alex, Director

“Very easy and professional”

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“My whole experience with this company was a dream .The valuer Michael,who came to view the car put my mind at ease and was totally professional. The Price they stated was the price that went into my bank ten minutes later Could not be any happier”

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“Very efficient and clear-cut.”

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“Simple and easy. I recommend it to anyone.”

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“Motorway is the best place to sale your car for for excellent price They will offer you more than you expect for you vehicle Excellent customer service Love it . No time wasting, trust full,super friendly customer service .i Highly recommend motorway.they gave us really good offer Specially Matthew holman I do recommend. Thank you all motorway team”

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“Motorway were fantastic they found a buyer for my car within 24 hours I just can't fault them also very friendly I would highly recommend them Thanks especially to Mathew”

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“Brilliant service from start to finish (I received a full valuation and offer within 24 hrs). Very good and professional manners from Jill. Thank you very much.”

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“Fantastically efficient, fair quotation and true to word when price was guaranteed.”

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“As soon as I was in contact with motorway they got the ball rolling and were very efficient with contacting me and keeping me updated, couldn’t be happier!!”

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“Perfect valuation”

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“Very good to deal with sold my car no problems in extra quick time.”

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“Great experience using the Motorway Premium Buying service. Received a full price offer within 24 hours (much more than offered by WBAC, etc.) from a network dealer. Communication from Gillian at Motorway, and from the dealer was excellent. The dealer's driver was friendly and courteous; he gave the vehicle a good check and had the funds transferred immediately. Also received an e-mail from the DVLA confirming transfer of the vehicle within ten minutes. Excellent service - would gladly use again.”

Helpful Report

“Motorway were very professional, Beth helped sell my car in no time at all. When it came to collecting the vehicle, the dealer was very accommodating and paid what was offered on the valuation. The car finance was cleared and the extra was paid into my account the same day. I will definitely recommend Motorway and would not hesitate to use them again.”

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“Brilliant service from start to finish, will definitely be going back in the future.”

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“A very pleasant experience. Was initially sceptical about this service being free to me, the seller. However I asked and they explained how it worked so I was happy with that. Within a couple of days I had an realistic offer which I was happy to accept. Car was collected within 2 days and after inspection the money was paid into my account. Very happy with the service and would use again.”

Helpful Report

Motorway is rated 4.2 based on 1,237 reviews