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Mortgage Light Reviews

4.9 Rating 1,186 Reviews

99 %

of reviewers recommend Mortgage Light

Company Reviews

4.9

Based on 1,186 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01908 597655

Email:

alex@mortgagelight.co.uk

Location:

1 Whittle Court,Knowhill,
Milton Keynes
MK5 8FT

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Mortgage Light 5 star review on 12th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for a advise on mortgage but I have never receive a answer. 2 months later the owner of Mortgage Light phoned and I have explained that I have been ignored and she has assure me that I am a valued customer and someone will contact me. No contact and after another 2 month they phoned me to sell me a life insurance. Waste of time!”

Posted 7 years ago

“Very unprofessional. James promised a call back appt today with me. Never called back. I took unpaid time off work to accommodate it. Very disappointed”

Posted 3 years ago

“Absolute rubbish! Had to keep chasing and because we was a difficult case, they could not be bothered. Wasted months on these aswell. Thank fully we found a good Mortgage brokers that went all out to get us a Mortgage and now settled in our new home. Don't waste your time with them.”

Posted 2 years ago

“Very pleasant experience and extremely professional.”

Posted 2 years ago

“We are very happy and pleased with Mortgage light team. It really was a light at the end of the tunnel, as everything was new for us. James was amazing, he helped us throughout the whole mortgage process, since first call very positive and friendly. And Emma also very kind, giving us updates about the process. We could not be more thankful and happier for all the support received. And now we can say thanks to God and to their professional help, WE DID IT! A big thank you to a brilliant team.”

Posted 3 years ago

“We were pushed to use Mortgage Light through our shared ownership association so went ahead and contacted and scheduled a meeting. In this meeting they had other clients paperwork, bank statements and payslips sitting in front of us all named and addressed that were a 'mistake'. He then had to go and print the ones we had emailed over to him a week prior. Then our payslips and bank statements were gone through in a investigation/interview like manor. With 90% of our outgoings questioned - even things like gym memberships. The next stage was the mortgage application, this is when the communication became extremely poor. We were told that it would be 'unlikely to be accepted' after the mortgage adviser's own decision to withhold certain information off the declaration. We were put through stress and fear for weeks with very little communication and no answers. It got to the stage we actually called and spoke to the mortgage lender to get answers, and they told us that the situation had been dramatized and that it was nothing that could not be rectified. Once the mortgage was finally offered we were then told about a fee of £375 we had to pay to them, which is unheard of for a mortgage adviser. What the fee is for Mortgage light had given us all of the wrong information (mortgage term and rate). and still continue to chase us with an expiry date that does not exist. Would NOT recommend”

Posted 3 years ago

“Urvi Shah - Exceptional Broker. We have had the pleasure of working with Urvi Shah, an exceptional mortgage broker who truly went above and beyond to secure a mortgage offer for us. From our first phone to the successful conclusion of the process, her dedication and expertise made all the difference. Throughout the process, she showed an unrivalled level of professionalism and commitment. Her ability to provide valuable guidance was evident from the start. Whether we were navigating complex financial documents or seeking clarification on intricate details, she patiently and thoroughly addressed every concern, making the entire process seem less. One of the standout qualities was her unwavering patience. Despite our constant nagging and barrage of questions, she always took the time to ensure we fully understood each step of the mortgage application journey. Her responsiveness and willingness to go the extra mile to ease any concerns showcased her commitment to client satisfaction. Her expertise was evident in the tailored advice she offered, which ultimately led to securing a mortgage offer that exceeded my expectations. We wholeheartedly recommend Urvi Shah to anyone embarking on their property purchase journey as she literally moved mountains for us. Whether you are a first-time buyer or a seasoned homeowner, her dedication, professionalism, and exceptional service make her a standout choice in the field. Don't hesitate to give her a call you'll be in expert hands throughout your homebuying experience.”

Posted 2 months ago

“My partner and I are very grateful for the support given by Urvi. This is our first time buyers and the process was long. However, Urvi walked with us the entire journey and ensured that communication conveyed during the process was effective. Even when you are busy, you made sure that you returned the calls. This was so important to us to know that someone was able to really understand buying a house can create a lot of anxiety. Additionally, being involved and informed was paramount. We are forever thankful. Now in our new 🏠. Urvi Shah from mortgage light you are star 🌟. You are kind,great communication skills, calm and a dedicated person. Thank you very much.”

Posted 3 months ago

“Unfortunately I did not get a good experience with Mortage light. I was dealing with James and I got my emails and phone calls were ignored. I was really disappointed and tried to be understanding. I would not recommend this company.”

Posted 11 months ago

“Urvi has been absolutely outstanding. As first time buyers we had no clue on how things work. Urvi supported us throughout & answered any questions/concerns we had. She was open and honest from the outset & we are blown away by how helpful & kind she has been throughout the whole process. Thank you Urvi for getting us a mortgage!!”

Posted 11 months ago

“Emma has been so helpful and couldn't have made this process any easier for us than she has. She kept us updated every step of the way and always had the answers to any question we had.”

Posted 1 year ago

“Great communication.Very clear and quick respond to all the queries.Highly recommended.I would like to thanks especially Emma Evans and all the staff at Mortgage Light.Keep up your excellent customer service.”

Posted 1 year ago

“Mortgage Light was introduced by CrossKeys and then I got lovely mortgage consultant called Urvi Shah who has been extremly supportive and informative throughout the process. She went through every step with me very clearly making the process easier and straight forward. Due to my hectic schedule, whenever I send emails, she made sure to reply each and every regardless the working hours. I'm out of blue moon to have such a friendly and professional service from Urvi who ultimately represents Mortgage Light.”

Posted 1 year ago

“Natasha Daley has been very supportive throughout helping us get our mortgage, from my worries about getting a mortgage and helping us with getting and securing a mortgage. Emma Mears has been very good at emailing us and keeping us updated. Made us feel like we knew what was going on all the time. Thank you both so much :)”

Posted 1 year ago

“I cannot recommend James Deakin enough. As a first time buyer, I spoke to multiple mortgage brokers to try and find the right one for me. James was the first and only one to take the time to explain every detail and has held my hand every step of the way. Being able to fully understand what I’m signing up for has given me the peace of mind I needed and James made the whole process stress free. Thank you so much for all your help and guidance.”

Posted 1 year ago

“Unfortunately I did not get a good experience with Mortage light. There was hardly any time I got through to my broker when I needed to and the communication was terrible too. I was dealing with James and I got my emails ignored. I was really disappointed and tried to be understanding. It’s all about the money for this company. Even though nothing was completed for me and after the stress I was forced to pay for no service. There are better brokers that will server and help you better, please save your self the stress.”

Posted 1 year ago

Dear Aneetah, It is disappointing to hear you were not satisfied with the service level you received. As you are aware, James put a lot of extra work into your case to ensure you could secure your home. James has worked for Mortgage Light for over 7 years and is an asset to the firm, being extremely professional and always going above and beyond. As you know, even though you had decided to instruct another firm to assist you with your mortgage and despite you signing your agreement of instruction for us to proceed with your application, we did offer to assist with your fee. We have tried to contact you on several occasions and would welcome the opportunity to discuss this with you further to see if we can help so please do get in touch at your convenience. We wish you the best of luck with your new broker. Best regards Siobhan Holbrook - director Mortgage Light Ltd

Posted 1 year ago

“There are so many good reviews of mortgage light on here that I decided to use them to help me with my mortgage. At first the conversation with Michael was very helpful and he advised what would be needed. Once I got all of the required paperwork over to him (the same day), I waited over a week to hear from him again. I chased to then be told he was still looking at possible lenders. A few days later I chased again to be told he had gone on holiday for 10 days and his colleague informed me that he'd forgotten to tell me information regarding the mortgage in principle. On his return it took him 2 further days to contact me. I have since waited a further week from him to tell me whether the mortgage in principle had been approved. I have complained to his manager (the owner of mortgage light, Siobhan) and she has not returned my calls or responded to my emails. Enough was enough so I contacted a different company and Samantha wheeler managed to get me a mortgage in principle within 5 hours of me contacting her. Genuinely haven't received such poor customer service from a company before and I literally never complain but I'm actually disgusted at how I've been treated my mortgage light.”

Posted 1 year ago

“I recently conducted 2 re-mortgages with Mortgage Light. One of them took about 3 months to complete and an extensive amount of work to gather information. I have done multiple re-mortgages before so when I say extensive it was extensive. The service was poor with sending my personal data off to the wrong place (a data breach). Forgetting to progress my second mortgage transaction (causing me a loss of money as the mortgage lapsed into the higher rate). Staff being on holiday when I tried to contact them to progress things. Only when I started to complain did I start to gain traction. They then threatened to refer me to a debt collection agency when I did not pay immediately (was trying to do the mortgage documents). This was the second time that I have used Mortgage Light. The first time I had a great experience but that was a few years ago. Now I am going to avoid this company.”

Posted 2 years ago

“Nice guys who are willing to help.”

Posted 2 years ago

“Excellent service from Daniel and Nevetha. Their positive attitude made our mortgage process a lot less anxiety inducing for my wife and I, and we're ecstatic with the progress we've made. We will definitely be using Mortgage Light in the future and will be recommending to our friends and family. Again I can't state enough how grateful we are to have had such a high level of communication, patience and understanding from Daniel who always made time to answer any and all questions we as first-time buyers had. Many thanks, Saydul”

Posted 3 years ago

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Mortgage Light is rated 4.9 based on 1,186 reviews