There are so many good reviews of mortgage light on here that I decided to use them to help me with my mortgage. At first the conversation with Michael was very helpful and he advised what would be needed. Once I got all of the required paperwork over to him (the same day), I waited over a week to hear from him again. I chased to then be told he was still looking at possible lenders. A few days later I chased again to be told he had gone on holiday for 10 days and his colleague informed me that he'd forgotten to tell me information regarding the mortgage in principle. On his return it took him 2 further days to contact me. I have since waited a further week from him to tell me whether the mortgage in principle had been approved. I have complained to his manager (the owner of mortgage light, Siobhan) and she has not returned my calls or responded to my emails. Enough was enough so I contacted a different company and Samantha wheeler managed to get me a mortgage in principle within 5 hours of me contacting her. Genuinely haven't received such poor customer service from a company before and I literally never complain but I'm actually disgusted at how I've been treated my mortgage light.