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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,502 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,502 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Exceptional Mortgage Broker - Chris is the Best! My experience with Chris from the Mortgage1st team has been absolutely outstanding. From the very beginning, he demonstrated an unmatched level of attentiveness, tact, and resourcefulness. After being turned away by a couple of other brokers due to our close affordability limit based on declarable income, Chris approached our situation with a fresh perspective. He listened to our needs and came up with innovative solutions that allowed us to explore various options, ultimately helping us meet the affordability criteria. Chris's ability to think outside the box paid off tremendously. Throughout the process, he was not only lovely and friendly to talk to but also incredibly responsive via email and phone. There was no waiting around for days to get a response - he was always there to support us. Whenever potential roadblocks arose, Chris skillfully navigated through them, guiding us every step of the way. His expertise and dedication made the entire journey smooth and stress-free. As if that wasn't enough, we were pleasantly surprised to receive a thoughtful gift package for our new home upon completion. It's these personal touches that set Chris and his team apart. Without a doubt, we wouldn't be in our dream home today if it weren't for him. I am immensely thankful to Chris and would highly recommend his services to anyone seeking a mortgage.
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Posted 1 year ago
Have used mortgage 1st twice now Edward Peters is great always answers his calls and explains thing’s very well he sorted our latest mortgage quote very quickly it has now been passed on to senior mortgage processor Katie Murphy how is very efficient always replying to questions promptly. Would definitely take out another mortgage with this team 10/10
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Posted 1 year ago
Lauren and Sharlene have been brilliant! Lauren managed to get us a mortgage offer even after another broker said it would be impossible with my adverse credit. She has explained everything to us throughout the process in really quick responses and I couldn’t recommend them highly enough! Hoping to complete soon, so thank you!
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Posted 1 year ago
Really efficient and informative advise from Craig Stephen regarding my life insurance. Craig was always in communication with myself providing updates along with knowledgeable information on the product. I would highly recommend.
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Posted 1 year ago
Had a bit of an issue with them which was swiftly rectified.
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Posted 1 year ago
Customer service from Megan was excellent as always. Thank you for your advice and remortgaging for us again!
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Posted 1 year ago
Service was excellent. Guided throught every step. My morgage Adviser made sure I got the best deal out there Everything was explained, questions answered and emails responded to the sane day
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Posted 1 year ago
Megan & Paige come with my highest commendations for their professionalism, counsel and above all, the speed and alacrity with which they have handled my recent product switch, making the whole process completely hassle free!
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Posted 1 year ago
Carl and Becky found us an excellent mortgage rate and worked quickly to ensure we could secure it. It's been a pleasure interacting with both of them and they've made the whole process incredibly efficient and easy. Thank you!
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Posted 1 year ago
Elliot worked tirelessly to find me the best remortgage deal available. As challenging as it was, he pulled through. Becky was then handed the reins and made sure that everything went smoothly. I can’t recommend enough.
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Posted 1 year ago
I couldn't rate Ayesha King and Keeley Craig more highly. We dealt with Ayesha a lot over more than a year (our fault!) She was very attentive, very patient, very good at thinking of "out-of-the-box" solutions. Great service all around. A complete pleasure in the stressful situation of buying property!
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Posted 1 year ago
After spending several months worrying about how bad our remortgage was, it was great to discuss our options and our requirements with Holly who then sorted out our best option. This was all sorted quickly and thankfully before the most recent increase in mortgage rates. Holly has helped us through 2 house purchases and 2 remortgages now, she’s fantastic at finding the best deal and laying out all options so we can make the best choice. Can’t recommend highly enough!
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Posted 1 year ago
I would like to say a big thank you to Elliot skinner , and Amy skinner you have been amazing helping us with our house process Couldn’t thank you enough Thanks so much
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Posted 1 year ago
⭐️⭐️⭐️⭐️ Amazing customer service from start to finish, highly recommend 😊 Harriette was so professional and helpful! And took all the stress away and pretty much done everything for us. She was able to get us the cheapest rate going which we can not thank her enough.
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Posted 1 year ago
We have used Megan at Mortgage 1st for the first time 4 years ago when we bought our first house. Being our first house the whole experience was very eye opening but Megan made this so easy for us and really did make this so smooth, especially with all my questions. Since then we have used Megan 2 years ago for our re-mortgage which as always went flawless. Most recently we have used Megan for our new application for our house move. She has answered every query we have and kept us up to date along the way and even out of her way. We really would recommend Megan t anyone considering using a broker - she really is the best and we can't thank her enough. Preet has also been a star player - making sure everything is finalised and getting the documents needed to be signed and ultimately being on point for any questions as well. We will certainly be using both Megan and Preet again, thanks both for everything. From, Mr and Mrs Truckle
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Posted 1 year ago
Lauren Miller in the mortgage team has been absolutely fantastic helping me understand options that can help give me confidence in the current economic climate and hopefully help my family find the right home. She clearly has a wealth of experience and uses this to understand exactly what I need whilst offering support in a sensitive manner understanding how emotional the process can be for those involved. Lauren is a huge asset to Mortgage 1st and it would be a huge loss if she were to ever move on. Thanks Lauren, you are super!
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Posted 1 year ago
Great service as usual from Mortgage 1st. I cannot recommend Megan enough! Between her and Izzy I’ve had the quickest and easiest remortgage known. Thank you ladies for taking all the worry and stress and getting things done as efficiently as you have.
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Posted 1 year ago
Very helpful and friendly. Always advise on all options available and help the customer to make the best decision when remortgaging, especially in the current climate. Can’t thank them enough for all their help. We have used mortgage 1st since we brought our first home in December 2017 and we wouldn’t go anywhere else.
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Posted 1 year ago
Within the space of a few short calls and Emails Mortgage 1st transferred me to a new product. My Lender also had the incorrect value of my property in their system. Edward contacted them and they sent a valuer to revalue it at zero cost. My property valuation in the Lenders system now reflects its current market price and we received a much better monthly repayment, as our loan to value reduced significantly.
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Posted 1 year ago
A massive thank you to Hyat Alam and Katie Murphy they were both fantastic from the start to the end of the process. The hand holding was very needed as we were first time buyers who were a bit clueless. Cannot recommend them enough.
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,502 reviews