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Mortgage 1st Reviews

5.0 Rating 2,064 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,064 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Laurel and Paige were so helpful throughout my experience. They were always quick to reply to emails and keep me informed throughout the process. Couldn’t recommend them enough and thank you so much both of you!
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Posted 2 years ago
Danny, Keeley and the team at mortgage 1st have been fantastic from start to finish. Danny has worked tirelessly to help Me onto the Property ladder. There Fees for the time and work they have done is superb and i would recommend Mortgage 1st to anyone.
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Posted 2 years ago
The adviser and administrator were efficient , knowledgeable and very helpful.
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Posted 2 years ago
Thank you so much Laurel and Paige. We really appreciate your quick replies and you going above and beyond to help us get the mortgage we needed to buy our next family home. Brilliant mortgage brokers, would 100% recommend!
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Posted 2 years ago
Working with Carl as my mortgage advisor was an absolute pleasure! His expertise, professionalism, and dedication made the entire process smooth and stress-free. Carl's personalised approach and attention to detail exceeded my expectations. I'm incredibly thankful for his assistance and wouldn't hesitate to recommend him to anyone in need of mortgage advice.
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Posted 2 years ago
Lucy Woodhouse helped us with our re-mortgage. She was really flexible in her approach, she explained the different options clearly and helped guide us through the process smoothly with excellent communication at every stage. It couldn't have been easier and we'd highly recommend her services to anyone looking to go through the same process.
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Posted 2 years ago
Great service by Elliot and Paige. After a house sale fell through due to being overvalued and then finding another house whilst mortgage rates are still going up has been a nightmare but Elliot and Paige pulled through again and even got me a cheaper rate and a mortgage offer within a week. Excellent service and great communication
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Posted 2 years ago
Customer service was 5*. Antonia and Keeley were very responsive throughout and made the process of pulling our mortgage over to a new property easy and stress free
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Posted 2 years ago
Laura and Paige - thank you so much for making my mortgage experience simple, easy and straightforward. You were both so easy to deal with. Great communication throughout the process. I would highly recommend
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Posted 2 years ago
Sophie and Paige made the process really easy and hassle free
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Posted 2 years ago
Oliver and Sharlene were a big help in allowing me to buy my first home. I highly recommend anyone to use Mortgage 1st as they were very supportive and easy to deal with
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Posted 2 years ago
From start to finish the process has been nothing short of exceptional. The service me and my partner received from Sophie Weaver was amazing. She gave us all the relevant information communicating with us throughout the process ensuring all our needs were met and any queries were answered promptly. Also a positive mention to preet who completed the application for us who all the above also applies. We received our mortgage offer this morning and we cannot thank Sophie and Preet enough. Thank you again and we wish you all the best in the future.
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Posted 2 years ago
"Jonathan provided excellent mortgage advice, guiding me through every step of the process with professionalism and expertise. He was patient, responsive, and tailored his recommendations. Highly recommend his services!"
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Posted 2 years ago
I can’t recommend these enough, gone above & beyond, everything went so smoothly, helped me with anything anytime I needed, 5 star service, thank you to Sam & his team
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Posted 2 years ago
Honestly I can never fault 1st mortgage; their communication is next to none. They manage to find me the best rate in the market. My buyer pull out and I needed to start the whole process again and this was done without any cost. They have my best interest at heart. I will definitely recommend them to friends and family
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Posted 2 years ago
We have been working with Hariette and Preet. They were both very professional, quick to respond and personable at the same time. Harriet has provided us with advice, taking into consideration our unique circumstances and needs, which helped us make informed decision and get right supporting documents ready to ensure seamless mortgage application process. As first time buyers there were a lot of unknowns for us but Harriette went above and beyond in offering advice, explanation and support. Preet has also been very quick to respond to our inquiries and has been supportive during the process.
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Posted 2 years ago
Harriette and her colleagues were excellent at keeping us informed every step of the way. She was always quick to respond and clear up any questions we had. No question was a stupid question so we felt at ease straight away. Harriette and her team went above and beyond! Would 100% recommend
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Posted 2 years ago
Katie and Elliot are legends. Use them - they will make your life so much easier!
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Posted 2 years ago
It’s been a very smooth process from start to finish. Harriette has been amazing, very knowledgable, friendly, professional and incredibly quick to respond. Preet was very helpful and thorough and helped get everything processed in time
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Posted 2 years ago
They are very reliable and efficient, the team work is excellent, Elliot has help me to get a good interest rate with the lender despite all the huddles in between, Becky is a star, she will listen to u and respond to your needs asap. No wonder am buying 3rd property through them within 18 months. I have recommended mortgage first to many before and I will continue to do so bcos the service they render are very goods value for money. Keep it up guys.
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Posted 2 years ago
Mortgage 1st is rated 5.0 based on 2,064 reviews