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Mortgage 1st Reviews

5.0 Rating 2,064 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,064 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Exceptional service, fast, reliable and very accommodating! The customer service was excellent, an my advisor Katie M. not only helped to gather all the necessary documents step by step and explaining what was needed and why, but she went well above to make it happen by explaining to the lender my circumstances. Overall tremendous help which is no wonder that they have won awards for their service. Highly recommended team and many thanks to Katie for her professionalism, fast responses and taking all the weight instead of me feeling stressed.
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Posted 2 years ago
They’ve been constantly there for us while buying our first home, they’re just terrific, and they’re all wonderful people.
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Posted 2 years ago
Laurel and Paige have been absolutely amazing!! Myself and my partner our first time buyers and had no clue where to start on getting onto the property ladder. I first had contact with laurel who guided me through the process step by step and made the process very easy and made us feel at ease the whole time and was there if we had any questions. Once our application was submitted we were then handed over to the lovely Paige who also kept up promptly up to date with the process right up until completion! The team are lovely and could not thank them enough! There were no delays in responses and the whole process was made less daunting and more of an enjoyment!! Thank you to Laurel and Paige!
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Posted 2 years ago
Preet & Jonathan were extremely helpful and understanding with us being first time buyers. Can’t recommend them enough. Both very attentive, kind and supportive
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Posted 2 years ago
Sophie and Paige were very attentive brokering for our mortgage. They called when they said they would. Everything was explained in layman's terms. I'd say they probably checked rates 3-4 times for us as we looked at a variety of property prices and delays from our side. Enjoyed speaking with them and would reccomend.
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Posted 2 years ago
We have two BTL fixed rates which are coming to an end, Sam was friendly and knowledgeable, very helpful and efficient in advising us of our options. All paperwork was sent over very promptly with friendly emails from Hannah from Administration.
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Posted 2 years ago
Nikki and the team have been excellent in supporting us with everything we need.
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Posted 2 years ago
From start to finish Nikki was amazing she made it easy to understand and for someone who had no idea how it all worked that was super important she was super friendly and made me feel at ease throughout the process then she handed me off to Becky who again has been clear in all communication and very friendly would highly recommend mortgage 1st and their amazing staff
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Posted 2 years ago
Laurel and Becky offered a really personalised service, they answered all my questions and were a great support throughout the process, and helped me pick everything up again after our original house fell through! I’d highly recommend them to anyone looking for a mortgage.
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Posted 2 years ago
Great service from Mark and Becky, nice and efficient which I like.
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Posted 2 years ago
Friendly, helpful advisers with straightforward advice :)
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Posted 2 years ago
Andy Hunt and Sharlene Risden have been great in assisting us with our mortgage application. Andy is very knowledgeable, personable and always makes time to talk us through things so that we're comfortable. Both have been professional, courteous and very quick to respond to our queries and keep us updated. We would highly recommend them!
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Posted 2 years ago
Fast, knowledgeable and attentive service, all done at great rates. The process couldn't have been more pain free. Thanks guys!
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Posted 2 years ago
Lauren Miller and Sharlene Risden have been excellent when helping me arrange my remortgage on Askew Way as well as a new mortgage on Trevorrow. A few challenges along the way but nothing Lauren couldn’t overcome. Thanks again ladies. Sam H
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Posted 2 years ago
My husband and I worked with Sam to arrange our mortgage and I really appreciated how he was able to explain the complicated aspects of the mortgage and process really clearly. Sam was clear, friendly and quick to reply to messages. Would recommend 100%. Thank you Sam!
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Posted 2 years ago
Paige and Sophie provided us with extremely helpful, professional and friendly customer service. All our needs were met in detail with efficiency and care. They were quick to respond to all queries and took time to explain the things we didn't understand.
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Posted 2 years ago
Excellent service from Danny and Keeley. It was a long a difficult property search for us and Danny was hugely supportive, he was always available for a call to discuss products, redo affordability checks, updated DiPs and even helped with potential bridging finance. His service was second to none. Keeley’s communication was excellent and she did a super job progressing our application. Thanks to both you!
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Posted 2 years ago
As usual a top class service from Nikki and the team, just makes life that much easier, Thanks Guys and Girls
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Posted 2 years ago
Very helpful. Easy to work with
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Posted 2 years ago
I came across Mortgages 1st online as I was looking to purchase my first house but was unsure of how to go about it. I put in an online enquiry and within 24hours had a response. My case was assigned to mortgage consultant Lucy Woodhouse, who has supported me no end. I cannot thank her or recommend her enough! She has explained everything to me and made sure that I understand the process as well as all documentation before moving forward with anything which has been so helpful, especially for someone who is new to all of this. Lucy has been accommodating with regards to contact after working hours where necessary, additional being prompt and courteous. She has sent me through each stage of the process so far and continues to do so to completions end. I would highly recommend working with Mortgage 1st whether you are a first time buyer or have been through the process of purchasing a house before. I would additionally highly recommend working with Lucy too. Thank you so much for all you have done and continue to do. Pam 🙂
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Posted 2 years ago
Mortgage 1st is rated 5.0 based on 2,064 reviews