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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,499 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
We initially got off to a rocky start when half way through our process, our advisor left the team. Our case was passed over to Isla, who along with Becky worked really hard to continue our application. Our first application was declined, and stress levels really rose, but after a few days Isla had secured a new decision in principle and we started again. Due to some complexities with having moved jobs, having some self employment and some debt, I have to say the process did cause a lot of stress and anxiety, and we seemed to be sending additional paperwork and evidences on an almost daily basis. Isla remained calm however and she and Becky continued to do what they do behind the scenes. We got our mortgage approval last friday! Thanks so much to Isla and Becky for their hard work and patience whilst i had a nervous breakdown on them - we got the result we wanted with their help.
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Posted 1 year ago
Edward is very helpful and a keen worker. He was always there when we needed them. He is a gem for this company. We will defo return to him if we need a mortgage in future. Thanks Edward.
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Posted 1 year ago
Harriette is very helpful and committed to delivering a great service to her customers
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Posted 1 year ago
Sophie and Keeley have been fantastic throughout the mortgage application. They were always quick and efficient to answer any questions/query's and made the process 100% easier. Sophie went above and beyond to help us secure the mortgage we needed and has provided excellent advice throughout the process. I will definitely be recommending to family and friends. Thanks for everything Louis & Lucy
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Posted 1 year ago
Keeley was a fantastic support throughout our mortgage application. She kept us in the loop throughout and answered all our questions quickly and efficiently. Thank you for everything Keeley! Amiee & Harry
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Posted 1 year ago
Sam and Sharlene were professional but friendly throughout the process and I felt that I could ask any questions. Quick and efficient whilst still being clear and informative. Would recommend to family and friends.
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Posted 1 year ago
Very speedy service and great communication from Nikki and Sharlene. Nikki went above and beyond with all our 'inexperienced' 1st time buyer questions.
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Posted 1 year ago
very helpful, communicative, and speedy service!
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Posted 1 year ago
Quick, professional and friendly service along with good deals. Really pleased to have Mortgage 1st help grow our business and look forward to our next property purchase. Thanks Jonathan and Anne!
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Posted 1 year ago
Nikki is absolutely brilliant and always at the end of the phone to explain anything that I wanted to know. She took out all the stress and sorted everything out for me
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Posted 1 year ago
Laurel and Anne provided fab service Never know a Mortgage go through so smoothly and carefree. Laurel was happy to go through options with us ensuring we got the best for us and wad always on hand for any questions we had. Would definitely use again!
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Posted 1 year ago
Elliot has been great help, providing good advice
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Posted 1 year ago
Both Carl and Preet were very professional and responsive, helping us to complete our remortgage, and liaising with our Building Society to ensure everything went smoothly. We would definitely recommend their services.
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Posted 1 year ago
I have already left a review after an excellent initial service from Nikki and Preet. Unfortunately for us, due to buying a property on probate, our mortgage offer expired. Both Nikki and Preet have been fantastic and at no additional cost, have worked extremely hard to secure us an extension, on the same terms, all despite a climate of increased interest rates. A huge thank you, we will only ever use Mortgage 1st in future because of the excellent service.
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Posted 1 year ago
Informative, friendly staff. Quick process from start to finish, would recommend for first time buyers and seasoned movers alike - takes away the headache and hassle. Katie Murphy & Carl Robbins both very professional and quick to respond.
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Posted 1 year ago
I was recommended Mortgage 1st by a comparison website. I was extremely short on time as my offer was accepted on a great property and my previous mortgage advisor stalled in providing me with a definite answer to only eventually say that they can’t do anything for me. I spoke to Lucy on a Friday morning and in a matter of hours she had an Agreement in Principle for me. Lucy was always proactive, responsive and personable with me. I know she really cared. I eventually proceeded with making a full mortgage application and received the offer in a diligent two weeks! The mortgage processor Keeley was equally brilliant and got straight to the point as to what she needed and why. I am ecstatic and will always trust 1st mortgages in the future. I told Lucy this - she is worth her weight in gold!
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Posted 1 year ago
Very quick to respond to questions and explain things .
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Posted 1 year ago
Knowledgeable staff (i dealt with Oliver) who give honest opinions and information to lead you to the best deal. Would recommend.
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Posted 1 year ago
Best service received by far. Staff are very professional, deals with individual cases professionally and in detail. Communication is absolute class. My hats off to Lauren who did exceptionally in attaining my mortgage when all hope was lost. Shout out to Preet and the rest of the team. Highly recommended, YOU WON'T REGRET!!!!
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Posted 1 year ago
Very helpful, answered all my questions and was a fast process. I’m very happy that I chose them and I would recommend it to everyone
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,499 reviews