Login
Start Free Trial Are you a business? Click Here

Mortgage 1st Reviews

5.0 Rating 2,168 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,168 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Laurel has been amazing every step of the way! Whenever we had any questions the response was prompt and very helpful and made the whole process very smooth! Would highly recommend if you're looking for your forever home. Thank you so much!
Helpful Report
Posted 1 year ago
We’ve had a great experience working with Chad. He’s been extremely knowledgeable and helpful every time we reached out, always responding promptly and clearly. We’d definitely recommend Chad to anyone looking for a reliable and responsive mortgage advisor.
Helpful Report
Posted 1 year ago
Excellent customer service. Adam was so helpful and made everything very straight forward. The whole process ended up being a lot less painful than expected - mainly due Adam and Mortgage 1st.
Helpful Report
Posted 1 year ago
Very helpful and patient with us as first time buyers
Helpful Report
Posted 1 year ago
Andrew Hunt has been my mortgage advisor and I couldn’t be more pleased with the level of service. As a first time buyer, the whole process is an alien one, and can be overwhelming, but he has made it all much more streamline and easy to understand. He is also very easy to maintain contact with. Would definitely advise using his services.
Helpful Report
Posted 1 year ago
Great company. I had Andrew Hunt as my mortgage advisor and he was absolutely brilliant. He made lots of time for me when I needed it and always answered last minute calls and emails. He made everything easy to understand and was very friendly and made the whole process a lot less stressful. I would fully recommend him to anyone looking to get a mortgage.
Helpful Report
Posted 1 year ago
A great service provided by very friendly staff ensuring a superb end product. Very happy to recommend to anyone looking for a mortgage.
Helpful Report
Posted 1 year ago
Fantastic company. Sophie and keeley were amazing. Always at hand to every question that needed to be asked. Made the process so easy. Thankyou ladies
Helpful Report
Posted 1 year ago
As always very responsive, listens to what asking for and are easy to work with. Great view
Helpful Report
Posted 1 year ago
I had a complex requirement on a buy to let and there was never a problem , always a solution. Communication was great and the process ( on my part ) felt effortless . Went through quickly and will definitely use them again.
Helpful Report
Posted 1 year ago
I recommend Daniel he sorted out a remortgage and it didn't cost anything.
Helpful Report
Posted 1 year ago
I highly recommend our mortgage advisor Anya Mather, who made the remortgage process really quick and easy. We were also kept well informed by Hannah in the administration team. Thank you!
Helpful Report
Posted 1 year ago
Hannah and Lucy were incredibly helpful and efficient.
Helpful Report
Posted 1 year ago
I would like to thank our mortgage advisor Chris for his patience and guidance throughout our mortgage application for our first home. His knowledge and responsiveness to our queries was what we needed to be confident throughout the process. I would like to also thank Paige for her quick turnaround with the mortgage application and offer.
Helpful Report
Posted 1 year ago
Mortgage 1st found me a great mortgage deal, Antonia and Paige were really helpful and replied to texts or emails quickly. I would definitely recommend...
Helpful Report
Posted 1 year ago
Our mortgage broker Chris and our mortgage progressor Page were fantastic at providing the guidance and support that we needed to submit our first ever mortgage application. Chris's responsiveness and patience in addressing all our questions and concerns has been instrumental in making the application process smooth and even more importantly successful.
Helpful Report
Posted 1 year ago
Advice provided was done so quickly, comprehensively and was easy to understand. The team also accommodated my availability as someone who works full time
Helpful Report
Posted 1 year ago
Advice provided was done so quickly, comprehensively and was easy to understand. The team also accommodated my availability as someone who works full time
Helpful Report
Posted 1 year ago
I’m extremely impressed with the outstanding service I received from Mortgage 1st throughout my mortgage application. As a first-time buyer, the process could have been overwhelming, but Chad and Paige were exceptional every step of the way. They were incredibly supportive, offering timely, clear, and well-informed responses to all our inquiries. Their professionalism, patience, and attention to detail made the entire experience smooth and stress-free. It was truly a pleasure working with such a dedicated team. I wouldn’t hesitate to recommend Mortgage 1st, especially Chad and Paige—they’re a fantastic team and a credit to the company. Thank you again for making this journey such a positive one!
Helpful Report
Posted 1 year ago
I am incredibly impressed with the outstanding service I received from Chad and Paige throughout my mortgage application with Mortgage 1st. From start to finish, they demonstrated a level of professionalism, dedication, and care that truly surpassed my expectations. Chad took full ownership of the process, proactively guiding me every step of the way and always making himself available to support and answer any questions—often with lightning-fast responses. Paige was equally helpful and efficient, ensuring everything moved smoothly behind the scenes. Their expertise, responsiveness, and genuine commitment made what could have been a stressful process feel seamless and reassuring. I honestly believe I couldn’t have had a better experience anywhere else. Choosing Mortgage 1st was the best decision I made. If you're looking for a team that goes above and beyond, Chad and Paige will exceed your expectations every time.
Helpful Report
Posted 1 year ago
Mortgage 1st is rated 5.0 based on 2,168 reviews