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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,499 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Carl Robbins has been fantastic throughout. As an older couple who have been mortgage free for a number of years, seeking a new mortgage seemed a daunting prospect. However, Carl quickly reassured us and found us options that suited our situation. Carl explained the process thoroughly to us, making everything easy to understand, he kept us informed at all stages and ensured we were happy before moving onto the next step. We have no hesitation in highly recommending Carl.
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Posted 11 months ago
Very prompt and efficient service both from Laurel and Izzy, Laurel took off all the pressure of us and re arranged our mortgage with ease . Totally recommend Mortgage 1st.
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Posted 11 months ago
Lauren & Keeley were great from start to finish; we repeatedly go back to Lauren and have followed her career as her service is exceptional and her attention to detail is second to none. Keeley has been just as good and has kept us well informed throughout the whole process.
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Posted 11 months ago
customer service so far is great
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Posted 11 months ago
Great advice very helpful team always updating … will definitely use again many thanks
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Posted 11 months ago
Andy and Sharlene were fantastic right from the start. Andy even contacted me over the weekend to find out how a house viewing had gone. Andy went out of his way to listen to my requirements and get me a mortgage sorted asap. I know that I will be a repeat customer.
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Posted 11 months ago
Buying our first house felt like a daunting prospect. We had very little idea about the process that would lie ahead of us, and we needed a trustworthy, knowledgeable and friendly face to guide us down the path. Carl was that man, and we can’t speak highly enough about him. His guidance has been invaluable from the first day we kick-started the mortgage process. He went through everything in great detail and answered every question we had to put our mind at rest on a number of issues. He has helped us get a mortgage offer that suits our circumstances perfectly and if you are in need of mortgage advice, you won’t find better anyone than Carl to provide it.
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Posted 1 year ago
George has been amazingly helpful and kind especially with the disappointing part of a previous member. George has gone above and beyond to help me get up to date and finalize certain parts. Cannot thank him enough!
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Posted 1 year ago
Fast and efficient. Helped me get a far better deal than I could find anywhere else. Keeley (broker) and Paige (administrator) were a great team and helped guide me and my partner through the process.
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Posted 1 year ago
professional, prompt, clear direction & advice. made mortgage seem a lot simpler than they are!!
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Posted 1 year ago
Just wanted to say a big thank you to Sophie Weaver and Preet Kharoud. They were so helpful with every aspect from start to finish. Answering all messages and emails so swiftly. Highly recommend mortgage 1st.
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Posted 1 year ago
Great friendly service advisor Antonia was kind courteous and knowledgeable about all aspects of mortgages. made it easy thanks again
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Posted 1 year ago
Absolutely outstanding performance, they made it so easy to sort me a mortgage to rent out. Definitely working with them again. Thank you x
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Posted 1 year ago
I can't rate Mortgage 1st highly enough. I found a house I was really interested in but it was for sale by modern auction so time was of the essence. I reached out to Laurel on Friday afternoon and she processed all my information and organised all the documents I needed OVER THE WEEKEND so that she could get me an Offer in Principal first thing Monday morning, which she did!! My offer was accepted on the house and I was then looked after by Keeley who was extremely patient and informative throughout the entire process - both self-employed, one with relatively new LTD company, the other applicant with questionable credit in the past! However, they came up trumps and we got an official offer in a couple of weeks. The process was extremely smooth and we were kept informed throughout. I never felt rushed while I was dealing with them and they took the time to explain every part of the process. I highly recommend them.
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Posted 1 year ago
Danny & Keeley have been fab from start to finish, kept me up mated throughout the whole process. Second time I’ve used them and I’m sure it won’t be the last! Would definitely recommend ☺️
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Posted 1 year ago
Laurel and Paige were so helpful throughout my experience. They were always quick to reply to emails and keep me informed throughout the process. Couldn’t recommend them enough and thank you so much both of you!
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Posted 1 year ago
Danny, Keeley and the team at mortgage 1st have been fantastic from start to finish. Danny has worked tirelessly to help Me onto the Property ladder. There Fees for the time and work they have done is superb and i would recommend Mortgage 1st to anyone.
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Posted 1 year ago
The adviser and administrator were efficient , knowledgeable and very helpful.
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Posted 1 year ago
Thank you so much Laurel and Paige. We really appreciate your quick replies and you going above and beyond to help us get the mortgage we needed to buy our next family home. Brilliant mortgage brokers, would 100% recommend!
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Posted 1 year ago
Working with Carl as my mortgage advisor was an absolute pleasure! His expertise, professionalism, and dedication made the entire process smooth and stress-free. Carl's personalised approach and attention to detail exceeded my expectations. I'm incredibly thankful for his assistance and wouldn't hesitate to recommend him to anyone in need of mortgage advice.
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,499 reviews