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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,499 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Lucy Woodhouse helped us with our re-mortgage. She was really flexible in her approach, she explained the different options clearly and helped guide us through the process smoothly with excellent communication at every stage. It couldn't have been easier and we'd highly recommend her services to anyone looking to go through the same process.
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Posted 1 year ago
Great service by Elliot and Paige. After a house sale fell through due to being overvalued and then finding another house whilst mortgage rates are still going up has been a nightmare but Elliot and Paige pulled through again and even got me a cheaper rate and a mortgage offer within a week. Excellent service and great communication
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Posted 1 year ago
Customer service was 5*. Antonia and Keeley were very responsive throughout and made the process of pulling our mortgage over to a new property easy and stress free
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Posted 1 year ago
Laura and Paige - thank you so much for making my mortgage experience simple, easy and straightforward. You were both so easy to deal with. Great communication throughout the process. I would highly recommend
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Posted 1 year ago
Sophie and Paige made the process really easy and hassle free
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Posted 1 year ago
Oliver and Sharlene were a big help in allowing me to buy my first home. I highly recommend anyone to use Mortgage 1st as they were very supportive and easy to deal with
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Posted 1 year ago
From start to finish the process has been nothing short of exceptional. The service me and my partner received from Sophie Weaver was amazing. She gave us all the relevant information communicating with us throughout the process ensuring all our needs were met and any queries were answered promptly. Also a positive mention to preet who completed the application for us who all the above also applies. We received our mortgage offer this morning and we cannot thank Sophie and Preet enough. Thank you again and we wish you all the best in the future.
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Posted 1 year ago
"Jonathan provided excellent mortgage advice, guiding me through every step of the process with professionalism and expertise. He was patient, responsive, and tailored his recommendations. Highly recommend his services!"
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Posted 1 year ago
I can’t recommend these enough, gone above & beyond, everything went so smoothly, helped me with anything anytime I needed, 5 star service, thank you to Sam & his team
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Posted 1 year ago
Honestly I can never fault 1st mortgage; their communication is next to none. They manage to find me the best rate in the market. My buyer pull out and I needed to start the whole process again and this was done without any cost. They have my best interest at heart. I will definitely recommend them to friends and family
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Posted 1 year ago
We have been working with Hariette and Preet. They were both very professional, quick to respond and personable at the same time. Harriet has provided us with advice, taking into consideration our unique circumstances and needs, which helped us make informed decision and get right supporting documents ready to ensure seamless mortgage application process. As first time buyers there were a lot of unknowns for us but Harriette went above and beyond in offering advice, explanation and support. Preet has also been very quick to respond to our inquiries and has been supportive during the process.
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Posted 1 year ago
Harriette and her colleagues were excellent at keeping us informed every step of the way. She was always quick to respond and clear up any questions we had. No question was a stupid question so we felt at ease straight away. Harriette and her team went above and beyond! Would 100% recommend
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Posted 1 year ago
Katie and Elliot are legends. Use them - they will make your life so much easier!
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Posted 1 year ago
It’s been a very smooth process from start to finish. Harriette has been amazing, very knowledgable, friendly, professional and incredibly quick to respond. Preet was very helpful and thorough and helped get everything processed in time
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Posted 1 year ago
They are very reliable and efficient, the team work is excellent, Elliot has help me to get a good interest rate with the lender despite all the huddles in between, Becky is a star, she will listen to u and respond to your needs asap. No wonder am buying 3rd property through them within 18 months. I have recommended mortgage first to many before and I will continue to do so bcos the service they render are very goods value for money. Keep it up guys.
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Posted 1 year ago
Exceptional service, fast, reliable and very accommodating! The customer service was excellent, an my advisor Katie M. not only helped to gather all the necessary documents step by step and explaining what was needed and why, but she went well above to make it happen by explaining to the lender my circumstances. Overall tremendous help which is no wonder that they have won awards for their service. Highly recommended team and many thanks to Katie for her professionalism, fast responses and taking all the weight instead of me feeling stressed.
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Posted 1 year ago
They’ve been constantly there for us while buying our first home, they’re just terrific, and they’re all wonderful people.
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Posted 1 year ago
Laurel and Paige have been absolutely amazing!! Myself and my partner our first time buyers and had no clue where to start on getting onto the property ladder. I first had contact with laurel who guided me through the process step by step and made the process very easy and made us feel at ease the whole time and was there if we had any questions. Once our application was submitted we were then handed over to the lovely Paige who also kept up promptly up to date with the process right up until completion! The team are lovely and could not thank them enough! There were no delays in responses and the whole process was made less daunting and more of an enjoyment!! Thank you to Laurel and Paige!
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Posted 1 year ago
Preet & Jonathan were extremely helpful and understanding with us being first time buyers. Can’t recommend them enough. Both very attentive, kind and supportive
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Posted 1 year ago
Sophie and Paige were very attentive brokering for our mortgage. They called when they said they would. Everything was explained in layman's terms. I'd say they probably checked rates 3-4 times for us as we looked at a variety of property prices and delays from our side. Enjoyed speaking with them and would reccomend.
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,499 reviews