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Mortgage 1st Reviews

5.0 Rating 2,064 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,064 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
As a first time buyer, purchasing a house can be a stressful and scary time, however Chris and the team have made the process from start to finish really easy, broke everything down and gave me all the advice and help I needed. Chris even went out of his way while on holiday to respond to emails, money well spent in my eyes and would definitely use again in the future.
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Posted 1 year ago
Extremely happy with Mortgage 1st. Very professional and efficient. They guided us step by step and explained all available options and gave us the best Suitable offer according to our need and requirements. Highly recommend Mortgage 1st for great Mortgage and insurance offers.
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Posted 1 year ago
Lauren Miller and Sharlene Risden were my amazing advisors. They were brilliant and sort after best mortgage rate for my situation. They were patient with me in supplying further documentation and I will recommend and use them again. They maintained communication throughout the process.
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Posted 1 year ago
Laurel has provided us with exceptional guidance and help securing our mortgage! Even though I was slow at times, she always replied promptly to emails and questions, even outside of typical office hours, I can’t thank her enough for her assistance in what can be quite a stressful process of house buying! She was very patient with me when I had some technical issues providing bank documents, and I am very grateful for all of her help. Once I’d eventually provided all of our documents I can’t believe how quickly we received our mortgage offer, we are delighted! I will be recommending her to anyone I know looking for a mortgage, and will certainly use Mortgage 1st again if/when the time comes to remortgage. Many thanks to Keeley as well for all of her help to get us through to our mortgage offer! Excellent service!
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Posted 1 year ago
Harriette Lane was our mortgage advisor and from day we knew she’d be an absolute asset to have on board. She advised on the ins and outs of the best options for us (both self employed) and secured us a mortgage that worked best. Ongoing support through the process has been amazing - quick to respond, cool, calm and collected with great experience which saw us through the stressful parts of the process. She went above and beyond for us and we couldn’t be happier!
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Posted 1 year ago
Absolutely fantastic service from Mortgage 1st! Laurel and Paige have been extremely helpful and communicative throughout, no question was too big or too small. A great deal of knowledge and a very broad/varied selection of options for us to choose from. We highly recommend their service and will no doubt be using them again in the future.
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Posted 1 year ago
Cannot thank shaun Burke enough, absolutely amazing mortgage advisor, no task was to big, he really helped us during the most stressful time when we was let down by another advisor. He is a serious asset to mortgage 1st and is amazing at his job! Was so reassuring with us and managed to get us sorted with our forever home! Him and Sharlene risden our mortgage processor were so quick with the process emailing back and forth as soon as we sent them documents ect they were on it straight away, excellent team work! When you’re doing something as important as buying a home you really need a team as dedicated as this. From myself and my family now in our forever home we thank you both so much! Mia and River.
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Posted 1 year ago
Personable, prompt service and they listen to your requirements, thank you!
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Posted 1 year ago
The service provided by Sophie has been very professional. She has been friendly and kept us up to date with the progress of our mortgage application. I would happily recommend Sophie and mortgage first.
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Posted 1 year ago
Megan is without a doubt worth her weight gold and provides first class service. Always available to answer any questions or concerns we may have had along the way. Hannah was alway helpful and kept us update with the progress our application. Very happy with the service mortgage1st provide.
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Posted 1 year ago
I would like to thank Megan for all the hard work she put in for us dealing with our mortgage, just before everything was finalised Sharlene was very helpful also. I would recommend Mortgage 1st to anyone.
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Posted 1 year ago
Huge thanks to Paige Sanderson and Shaun Burke. Made the entire process effortless. Would highly recommend Mortgage 1st and in particular Paige and Shaun.
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Posted 1 year ago
Can’t thank Danny and Preet enough! They have made getting our first mortgage stress free, always being there to answer questions and providing the best service. Danny has been so helpful throughout the whole process. Would highly recommend Mortgage 1st!
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Posted 1 year ago
Danny and preet couldn’t do enough for us. From the initial conversation to getting approved on our mortgage was made straight forward. Nothing was too much and very speedy replies. Couldn’t recommend enough.
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Posted 1 year ago
A big thank you to Mortgage 1st team. Keep up the good work. Extremely happy about the services as the they respond quickly and looks for all available and best options. Really thank full to Wesley who was in constant touch with us to made our journey looked easy.
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Posted 1 year ago
Excellent service from start to finish. Sam & Paige helpful throughout our remortgage application. Would highly recommend.
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Posted 1 year ago
Oliver and Preet have been a massive help - from regular phone calls and emails to quick responses whenever i've needed them, I don't know how i would have gone through this process without them!
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Posted 1 year ago
Gregg & Keeley were great to work with. They kept me informed at every stage and were very swift to respond to queries or questions, including providing further clarification when required.
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Posted 1 year ago
We are very grateful to Laurel for all her help with finding a mortgage. She was very responsive and patient with my many questions! It all went much more smoothly than I anticipated, so would definitely recommend Mortgage 1st. Many thanks too to Katie for her help with submitting our application.
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Posted 1 year ago
Laurel and Keeley are exceptional. We used them for ourfirst mortgage and also when we remortgaged and both experience was brilliant. They are efficient and helpful and always provide swift response. We would highly recommend Mortgage 1st.
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Posted 1 year ago
Mortgage 1st is rated 5.0 based on 2,064 reviews