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Mortgage 1st Reviews

5.0 Rating 2,064 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,064 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Nikki is fantastic. I have built a trusting relationship with her. Nikki listens to understand my personal context and always finds an offer that meets my needs. I am grateful.
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Posted 1 year ago
Such a fantastic team here at Mortgage 1st. Keeley and Amy are absolutely superb.
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Posted 1 year ago
So helpful and so easily to get hold off and always called us back I couldn’t have asked for a better service !
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Posted 1 year ago
This the 3rd time we have used Oliver and his team at Mortgage 1st. They have looked after us every time with the same care and attention getting us a great mortgage deal every time. Would recommend Mortgage 1st to anyone looking at securing a mortgage.
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Posted 1 year ago
Sharlene and Wesley were absolutely fantastic in helping us get our mortgage and insurances sorted out. From the very beginning, they were professional, knowledgeable, and always available to answer our questions. They made the whole process smooth and stress-free, guiding us every step of the way. We highly recommend Mortgages1st since they didn’t charge a penny and are so grateful to Sharlene and Wesley for their excellent service!
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Posted 1 year ago
Both Becky and Lucy were absolutely fantastic in helping me to secure my new mortgage. They ensured the process was seamless from start to finish and were always available to answer my (many!) questions. Would 10/10 recommend - thank you so much for all your help. Couldn't recommend more highly.
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Posted 1 year ago
Laurel was incredible and made the whole process easy. She managed to get me the best deal for my requirement. She was always there to help, support and even eliminated any anxiety I had. I couldn’t recommend her and Mortgage 1st enough.
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Posted 1 year ago
Both Daniel and Amy were fantastic helped me to navigate everything easily. Couldn't have asked for better advisors.
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Posted 1 year ago
Mortgage 1st have helped us to buy two houses now and service has always been brilliant. They are approachable and are always on hand to help with anything. When buying our house, they have taken the stress out of it all for us. We wouldn’t use anyone else now.
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Posted 1 year ago
Mortgage 1st are second to no one, they are an amazing organisation with the finest members of staff available anywhere in the country. Elliot is an absolute diamond he has the patience of a saint and his knowledge of a top economist, he knows the mortgage industry like the back of his hand he helped iron out all our problems and negotiated an amazing deal for us and so quickly too. Then in the next stage of the process Amy helped guide us through the final stages and as with Elliot she is absolutely amazing and couldn't do enough for us, both Elliot and Amy answer every email without delay with fabulous full and complete advise worth its weight in Gold. I will recommend Mortgage 1st to everyone I meet who requires expert help and assistance with finding a Mortgage. They are simply the best in the market, period.
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Posted 1 year ago
I have been using Carl Robbins at Mortgage 1st for a few years now to handle my re-mortgage requirements. Carl and his colleagues have always managed to get me a good deal and have been extremely helpful and professional throughout. I would definitely recommend their services to friends and family.
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Posted 1 year ago
Danny is excellent - really informative and knowledgeable. Understood our needs and was able to offer the perfect remortgage solution and followed that up with excellent life insurance advise. Once we’d agree to proceed, Keeley stepped in and ensured we were kept up to date and managed the lenders requirements for us ensuring we were able to provide all the necessary information - Cannot speak highly enough of them.
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Posted 1 year ago
I’m a first time buyer and Chris has been so helpful throughout my mortgage process. Thank you to both Chris and Hollie, both gave an amazing service. I would highly recommend Morgage 1st
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Posted 1 year ago
Great service. Danny provided lots of information for us but also simplified the whole process to make it easier for us. Fantastic service and very happy
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Posted 1 year ago
I want to express my gratitude to Elliot and Paige, they were brilliant, friendly and helpful. We are first time buyers and thought that all process would be stressful but not at all, everything we needed help with or any questions that we had was explained clearly and quickly and Elliot and Paige made the whole process of buying a house simple and a lot less stressful. Thank you so much. Full recommend mortgage 1st
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Posted 1 year ago
My partner and I are first time buyers, we contacted Sophie to help & support us with the mortgage process. Sophie has been incredibly helpful throughout, was always so detailed about all the information we had to know and will always be on the other end of the phone whenever we had a query. We would also like to pass our gratitude to Katie too who also helped us out with our mortgage. Thank you Sophie & those at Mortgage 1st for all your help & advice through it all!
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Posted 1 year ago
I would recommend Mortgage 1st to anyone, its my first time buying a property and Chris was my Advisor, he explained everything to me and made sure that i had the best deal.
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Posted 1 year ago
Our advisor was Lucy Woodhouse and we can’t be grateful enough for everything she and Mortgage 1st has done for us! Lucy helped us finding the best mortgage offer as well as the best life insurance policy. I can whole heartedly suggest Lucy who is incredibly professional, kind, flexible, approachable and knowledgeable in her field! This whole process was absolutely stress free because of her excellent service! Thank you for everything!
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Posted 1 year ago
Sam Hodgson was so friendly and helpful and got us a great deal - so pleased with the service we received - would highly recommend.
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Posted 1 year ago
Keeley and Hollie have been excellent at helping us to secure our first mortgage as first time buyers. They have kept us updated and responded to any questions promptly. Would definitely recommend! 😊
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Posted 1 year ago
Mortgage 1st is rated 5.0 based on 2,064 reviews