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Mortgage 1st Reviews

5.0 Rating 2,066 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,066 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Friendy,supportive Regularly update us on progress of our application. They were pro-active, with regard what lender's next question or request might be.
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Posted 4 years ago
Excellent communication and first rate service. Hollie and Shaun have gone above and beyond. I wouldn’t hesitate to recommend them.
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Posted 4 years ago
Very good service.
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Posted 4 years ago
Andy Lunn was great from start to finish. All communication was timely and informative. Andy found us a great remortgage deal that saved us a significant amount of money. Hollie Kilraine kept us up to date by guiding us step by step to ensure we completed & submitted all the relevant paper work. Overall a great service, made very easy by a professional team. Wouldn't hesitate to recommend. Thank you.
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Posted 4 years ago
Carl Robbins at Mortgage1st is amazing. We have used mortgage brokers in the past and the level of service from Mortgage1st as opposed to previous brokers we have used is incomparable. Carl was always available and worked very hard to assist us with everything. He managed to navigate various issues that arose (knotweed, troublesome surveyors etc). We wouldn't look any further than Mortgage1st in the future.
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Posted 4 years ago
Everything I needed from a Mortgage Broker. Time was of the essence and the team of Carl Robbins and Beverley James provided a service that was competent, professional, efficient and their communication and focus on detail made the process seamless for us. Job done - great work.
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Posted 4 years ago
Couldn't be happier with my service. Eddie was wonderful to deal with, very helpful and answered all my questions. Nothing was to much and everything was made so much easier than I thought it would be
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Posted 4 years ago
Great communication and service from Hyatt. Clear, no jargon, to the point and speedy in terms of getting documents out, helped us complete in 8 weeks. I will recommend him to anyone needing mortgage advice.
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Posted 4 years ago
brilliant service. would 100% recommend!
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Posted 4 years ago
Fantastic service from start to finish, Thank you for the easy transaction on buying or second property. Will be back again.
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Posted 4 years ago
Don't normally write these reviews but my experience with mortgage 1st has been fantastic. As a first time buyer I cant thank this company enough for guiding me through the process of getting my mortgage sorted. The adviser and processor team were very kind and patient throughout and its because of them I now own my first home!
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Posted 4 years ago
Danny helped to sort my mortgage & life insurance quickly and was always available to answer any questions. I will definitely be back when my mortgage is up for renewal.
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Posted 4 years ago
Amazing service from start to finish, they were always there to help with any queries I had. Would definitely recommend!
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Posted 4 years ago
Absolutely fantastic service from start to finish, the whole process was great. Would highly recommend using Mortgage1st
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Posted 4 years ago
They tryed to help us get a mortgage told us 3 times different mortgage prices and they told us we could have one to just turn round after nearly 3 months that we could not after we had a offer accepted on a house will not be using them ever again.
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Posted 4 years ago
Hi, Thank you for providing your feedback If you would like to get in touch with us directly we would be happy to discuss this in more detail with you, however having looked into the circumstances of your mortgage application I can see that the issues were caused by our adviser not being initially provided with accurate details of your credit history and financial circumstances. If we had been made aware of your previous property repossession or bankruptcy from the outset we would have been able to advise you much earlier in the process that a mortgage would not be possible. We completely appreciate that not being able to obtain a mortgage is extremely frustrating but likewise our advisers can only base their advice on the information provided by the client, and if not accurate can lead to complications further down the line, as was the case with your application. Again please feel free to get in touch if you would like to discuss further Many Thanks Mortgage 1st
Posted 4 years ago
Mortgage 1st have been brilliant from the start, I was getting not much engagement or interest from other companies while trying to get my first mortgage and everywhere I went the answer was no. I happened to come across Mortgage 1st and their approach was completely different, I was initially sceptical due to the fact of all the "no"s I had received from other companies. Elliot started off by taking me through the usual process but explaining in much better detail and knew which lender to approach based on my circumstances, he was friendly, professional and responsive. Once passed across to the controller Beverly Im pleased to say I got a mortgage offer thanks to Elliot, Beverly and Mortgage 1st and cannot thank them enough! Highly recommended to anyone looking for a mortgage and has had a similar bad experience with other companies.
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Posted 4 years ago
Our experience with Eddy at Mortgage1st has been nothing but excellent. He has made the process stress free and kept us updated the whole way along and everything has been done efficiently. Would highly recommend. Thank you for all your help!
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Posted 4 years ago
I had Eddy as my advisor and he was fantastic. He Really helped me understand the process of buying my first home and helped tremendously. He always rang me after a viewing to check how the viewings went. Overall he was amazing and I'd recommend him to everyone!
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Posted 4 years ago
I was in the process of buying my first home and Mortgage 1st made me feel at ease instantly talking me through the process and giving me all the much needed advice. Hyat Alam and Beck Evans have successfully assisted my in getting a mortgage offer on my dream first home! Couldn’t recommend more.
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Posted 4 years ago
Vidhya was my mortgage advisor and I can't tell you how amazing she was from the very first phone call. She was so attentive amd helped me massively when my mortgage advisor before told me there was no way i'd get a mortgage woth changunh my job. I'm now settled into my first home and I couldn't be happier thanks so much Vidhya x
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Posted 4 years ago
Mortgage 1st is rated 5.0 based on 2,066 reviews