Mortgage 1st did all they could to secure the right interest rates for us and got things sorted quite quickly. But their choice of the supply chain has let down the whole process. The solicitors they recommended have been awful, meaning we have had to repeat submissions of the same paperwork more than four times at our own cost and this has been very frustrating and doesn't offer value for money. I have used Mortgage 1st since 2014 and have always been satisfied, which is why I kept going back. However, remortgaging has never been as frustrating or drawn out as it has been this time around. The whole process felt very impersonal as EVERYTHING is now done online or via apps, and I don't like that we haven't received any hard copies of paperwork. I did, however, receive good customer service from Mortgage 1st and they were very apologetic about the referral they made. The score would be higher, but I am marking our experience as a package and unfortunately, their choice of legal partners let them down this year.