Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,080 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“cost effective, if you forward think you can save a lot using monster plumbing, turned up on time, good service”

Helpful Report

“Ordered a new radiator (cheaper than anywhere else, on a side note) even though delivery was a day late for our purposes. Once ordered I emailed Monsterplumb and they were able to call their supplier and get me the radiator a day early. Amazing customer service. Thank you.”

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“Brilliant, great price and super-fast delivery. Will definitely use again.”

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“Cheapest prices out there!!! No brainer to buy with them and fast delivery”

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“Good service, well packaged and quick delivery.”

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“Sorry but the product did not get delivered and has been returned. I am waiting for monsterplumb to let me know what is happening.”

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Hello Angela, Many apologies for the issue you have had with your delivery. As mentioned in our E-Mail to you today, we were completely unaware of any issue whatsoever with this delivery, the first we heard of any issue was this negative review. As you will be able to see from the tracking that told you it has been returned, we dispatched the item on time as we said we would, and the parcel has not arrived back to us, which if it would have, would have raised alarm bells as to a problem. You say you are waiting for us to let you know what is happening, well now we do know, we have got it sorted, and another parcel has been sent out at our first opportunity today for delivery to you tomorrow. We will deal with the missing parcel with DPD ourselves. We Just wish you would have let us know of a problem beforehand and give us the chance to do this, without feeling the need to leave a negative review first. We will always look to sort any issue out immediately to the best of our ability, but unfortunately we cannot do this if we do not know there is a problem. DPD are usually very good, but it does look on this occasion as though they could not have got it more wrong. Apologies again for the delay and issue experienced. Regards MonsterPlumb Ltd

“Amazing, next day delivery and they stock everything you can think of”

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“Just received my first order from Monsterplumb, great price,and first class delivery.”

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“Excellent service, value and delivery, thanks.”

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“Ordered a replacement Honeywell programmer thermostat as the old one had broken. Got a 7 day programmer as opposed to the single day programmer I was replacing and it took just 3 minutes to fit and setup. The price was great and it arrived as advised within 48 hours of ordering. Packaged very well to protect it so all in all a great purchase. As I have another 2 zones on my system I'm now seriously thinking about ordering another 2 units as the 7 day programmer is much more flexible for our needs than the single day programmer. Very happy and satisfied customer!”

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“Fast efficient service, after I placed the ordered I realised I'd ordered the wrong size, emailed them and they promptly replied and issue resolved”

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“Great service, delivery was advised and exact timing, although I missed it they re tried the next day. Product as expected and prompt response to queries on email.”

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“Great prices, good products and Fast Service, highly recommend”

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“Very happy with the service and price.”

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“Arrived really quick Fair price”

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“Very quick service, good priced products, will use here again”

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“great service.items delivered on time .more than happy to recommend.”

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“really good service would definitely use again”

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“Ordered a thermostat which was delivered within 24 hours (with postage included in the price - tremendous service. The item was well packaged & very good value for money. I would have no problem in recommending this company & would use them again”

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“Ordered part, was delivered morning after. First quality and prompt service”

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Monsterplumb Ltd is rated 4.9 based on 2,080 reviews