Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,081 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“Great service from start to finish. I dealt with Steven and cannot rate him enough, honest and told me what was best for the job I had to complete. MonsterPlumb...I WILL be back.”

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“Placed an order 10 days ago, awaiting stock but happy with customer service response.”

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Good Morning Chris, Apologies for the delay with your order. As discussed in the E-Mail sent to you, unfortunately, the main item on your order, the Speedfit double check service valve, is currently out of stock, and advertised as so on the website when you purchased. We are awaiting stock of the item, and as soon as it comes back into stock your order will be despatched immediately. As mentioned in the E-Mail, leaving a negative review at midnight on a Saturday, because we did not get back to your E-Mail from Saturday afternoon when we are closed, we feel is a little unfair. Please be assured we will be looking to get these back into stock and get your order despatched as soon as possible. Apologies again for the delay.

“Goods received on time and as advertised. Components seem to be good quality but not used yet.”

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“Excellent service and delivery”

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“Good range of products competitively priced. My preferred supplier of plumbing goods”

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“Easy to use website and great prices for all your plumbing requirements. Delivery was within two days and all was present & correct. I will be using them again.”

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“Great service at great price”

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“Fast delivery well packaged. Ordered on a Saturday, was dispatched on Monday and arrived on Tuesday. great service and good prices.”

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“Great service, great price - you wont find better”

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“Fast delivery quality product great price many thanks”

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“Great prices and fast delivery”

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“Good product arrived quickly at a low price. Recommended”

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“Very disappointing. Ordered a magnaclean (so not a big item). Was told delivery would be Friday. I write this review on Saturday and I am not in possession of anything from monsterplumb ltd. I’ll not use them again.”

Helpful Report

Good Morning Ewan, apologies for the delay with your order. I have just checked the tracking on your parcel, as i can see it has been despatched from our warehouse as notified. The parcel has arrived at the Aberdeen DPD depot Friday afternoon, which is a day later than it should have done so, as we have paid them to deliver it next day, apologies for this. It will be delivered at the latest Monday to you, but we have just put a request in that they attempt to deliver this weekend as it is already late. You will be notified by E-Mail and SMS message on the day of delivery, and an hours time slot will be given, so please do not feel you have to wait around for it to arrive. Again, many apologies for the delay with this order arriving.

“Nice products, brilliant service & great prices. Will be back for more.”

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“Very quick service and quality products”

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“Cheap prices and really fast service, what more can you ask? Just Brilliant!”

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“Very quick turnaround of Shower Gulley for casting into slab at a competitive price.”