Name: MoneyMaxim
Address: Suite 4c, Market House, 19-21 Market Place, Wokingham, Wokingham
Rating: 4.75

“The prices quoted by MoneyMaximiser for Car Hire excess insurance bore no resemblance to the prices when clicking on insurers' websites.”

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Posted 1 week ago

“Your search is not suitable for mini vans upto 9. You present options but none of the options are suitable. Their policy exclude category of vans altogether. I used AI to test at least 10 providers and all of them not suitable. Either remove that category or get your act together. You are playing with people’s money.”

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Posted 1 month ago

Hi Muhammad, Thanks for your feedback. We work closely with excess insurers to ensure that the policies we display in the results will cover the vehicle type described. We certainly do have policies that will cover 9 seater vehicles such as a people carrier or a minivan. These can be found by using the 'Cars and Minivans up to 9 seats' option when running your quote. It is possible there was a confusion on AI between a mini van carrying passengers and a standard van which may be used to transport larger items. Standard vans would be covered under a different type of policy and there are fewer providers of these. Kind regards, Team MoneyMaxim

Posted 1 month ago

“The important things are how good their customer service is if you need to make a claim and how good they are at getting your money back. I did not see any assessment of that so the choice is made blind. There is no effective comparison”

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Posted 1 month ago

“After filling out the forms we are finally told as non-UK residents but still hold a British passport that we can be covered. Might be better if you put that at front and not the end.”

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Posted 1 month ago

Hi John, Thanks for giving us your feedback. I have also sent you a personal email so we can understand this further, Residency criteria are determined by the insurers rather than ourselves and these can differ from one insurer to another. If a customer is in any doubt as to where they would be considered resident, we would always refer them to the insurer for confirmation as they are the ones who would be paying out in the event of a claim. Kind regards, Team MoneyMaxim

Posted 1 month ago

“Quite received differed by 100% when I got to buy the policy.”

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Posted 2 months ago

Hello, I have emailed you personally as well but we would just like to say thank you very much to alerting us to the fact that there was a price difference. Usually with the provider you chose, the discount our customers receive is automatically applied, however this is clearly not working at the moment. We are really very sorry that you did not get the same price on the insurers website as you did on our comparison service. We are talking to the insurer to get this fixed as soon as possible and will also be adding a note on our website to ensure customers can access the price we display. We apologise once again for the inconvenience and thank you for taking the time to let us know about this. Many thanks, The MoneyMaxim Team

Posted 2 months ago

“This may have been limited to just the provider that I used - but it was intensely frustrating, having typed all my info into your site, to have to type it all again on the providers site.”

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Posted 3 months ago

Hi Andy, Sorry to hear you found it frustrating to re-enter your information on the provider’s site. Unfortunately we are not able to pre-fill information with all the providers but we will work on it! Kind regards, Team MoneyMaxim

Posted 2 months ago

“End price was different higher”

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Posted 3 months ago

Hi Balraj, Thank you for taking the time to leave us a review. The price should be the same when you go through. Sometimes, as we say on the insurer's site, the discounts are only applied at checkout. Often there is a very simple explanation. If this happens again please do get in touch with our customer service team and we will be very glad to assist you. Kind regards The MoneyMaxim Team

Posted 2 months ago

“Web site did not work so I called and was told nothing to do with them. . I could try calling the insurance company direct ?”

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Posted 4 months ago

Hi there, We’re sorry you had issues with the insurer's website when you clicked through from MoneyMaxim. Another customer had brought this to our attention and we had already made the insurer aware when we took your call. This issue was resolved by the insurer within 2 hours of us reporting it. We did offer to contact you as soon as the insurer's website was working correctly but you declined our invitation. Kind regards, Team MoneyMaxim

Posted 4 months ago

“Don't force me to submit reviews! Service was actualy good, but I HATE these review sites.”

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Posted 5 months ago

Hi there, We’re sorry for the frustration this caused. Thank you for your feedback. Kind regards, Team MoneyMaxim

Posted 4 months ago

“Unfortunately, the quote i received for excess insurance for Iceland showed ash, sand, and grit cover, but when I contacted the insurance company they confirmed these extras were not covered. This resulted in me buying excess insurance via a Google research. Update, due to being harassed by MoneyMaxim (2 phone calls, an email, and this review site), I'm unwilling to amend my score. Further harassment will see me escalating this.”

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Posted 9 months ago

Hi Brian I am sorry that you feel this way - we were only trying to find out what went wrong here as we are confident in the details we provide on site. That is clearly important to both our users who rely on us providing accurate information and to our reputation. As company regulated by the FCA where we are obliged to ensure what we say is entirely accurate. Thanks for confirming the partner to whom you visited - and as a result of your feedback they are now looking to retrain one of their team. We were able to show you the details of their policy which clearly stated in that Volcanic Ash cover was included, as we said. The good news is that other users are less likely to be misinformed as a result of your review and we are very grateful to you for letting us know.

Posted 9 months ago

“None of the links to the supplier sites allowed the transaction to complete.”

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Posted 1 year ago

Well we tried long and hard to replicate this issue but could not find any reason why this would happen. It didn't affect any other users either so we can only assume it might have been a local issue with connection, wifi, or similar. We are sorry you were disappointed this time but please do try again as we are confident you won't face such a situation in the future.

Posted 9 months ago

“had a simple aquestion re hire insuance and got no response. Since then I had to rent without coverage but would still add to my rental from now to may 13th”

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Posted 1 year ago

Hi Robert, We did reply - as soon as we opened in the morning with the following reply (could you check your junk mail do you think to see if it went there?): Hi Robert, I am sorry, but the policy will not be valid if you buy it after you have collected the car. The insurers rely on the report agreed on collection regarding damage on the vehicle, so would not the know if any subsequent damage had occurred before of after you bought the policy. The only way to do it would be to return the car, and then start a new agreement having bought a policy in the meantime, but I am not sure if Hertz would allow that. Hope that at least explains the situation. Best regards, If you would like to discuss this further, please do let me know and we will be very happy to assist further.

Posted 1 year ago

“We bought car insurance excess with yourselves, however we are still awaiting a refund from the company you handed it to called "claimez' we have sent them all the paperwork they have asked for four times. We travelled in August and it's now end of Jan and they still haven't refunded us.”

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Posted 2 years ago

Hi Natalie, Thanks for your review. We would be really happy to get involved here - but your review is the first we knew of any issue. As a comparison site we don't get details of any claims - so you would have submitted the claim via the insurer you took the policy out from. Normally these are settled within days, a month at the outside, so I have no idea what the issue is here. We have tried to call you (but could not get through) you and emailed you to try to get more details and as soon as we hear from you we will take the matter up with the insurer to get this sorted. We are sorry you have had this experience - it is really unusual. We look forward to hearing from you The MoneyMaxim Team

Posted 2 years ago

“Waste of my time. Had to answer all the questions only to be told I can’t be covered because I live on the Isle of Man. So I went elsewhere and obtained coverage”

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Posted 2 years ago

Hi Geoffrey It was great to speak on the phone and to be able to explain how, if you use the Isle of Man as your residency, we would show you appropriate policies. I know you changed your review to 5 stars and a lovely comment after that - but oddly your old comments seem to have resurfaced - which the review site are looking into! In any event - if we can help you further in any way please do not hesitate to contact us The MoneyMaxim Team

Posted 2 years ago

“Very bad customer service”

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Posted 2 years ago

Hi Mohammed, I have tried to contact you immediately to discuss this – please can you let me know what we have done wrong. I cannot find a call to or from your number or a email to you – and I am wondering how we delivered poor service. This is really unusual feed back for us (well pretty much unique in fact) so I really need to find out what when wrong. Please do email or call us with more details. The MoneyMaxim team

Posted 2 years ago

“It should absolutley not be necessary to enter an email address to receive a quote.”

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Posted 2 years ago

Hi You don't need to - all personal data fields are optional - but their are really good reasons for us asking for them - here are three: 1. We cannot collect user reviews with an email address - and as this is one of the top liked features of our service removing the email collection would make our service worse for many - as the reviewer a few hours later than yours says. 2. We cannot help all those users who lose / cant remember if they bought / cant remember which company they used who contact us for assistance. 3. We cannot help users who would like our support when making a claim if we cannot demonstrate that the user used us to purchase. 4. Our quickbuy process, which is praised consistently in reviews, relies on us collecting unique details during the application. We will therefore carry on as we are as we know the pros significantly outweigh the cons but thank you for for letting us know of your feelings as we will take it into account again during our next site refresh. I would stress gain, as we say on the site your email address is never passed to third parties except to process your application - and we never sell users data.

Posted 2 years ago

“A number or prices were given from the same companies with no apparent difference in cover. I then discovered that the 'different' providers were the same company using more than one brand name so not really any competition”

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Posted 3 years ago

Thanks for your comments - and subsequent email exchange to dig a little deeper here. The issue here was that you had selected a filter - which had removed a lot of companies as they do not offer the feature that you were after - Icelandic Ash Cloud cover. Additionally it appears that you had not noticed that one of the policies covered a single trip , whilst the other, from the same company offered annual cover. Just to reassure anyone reading this we have only two companies with different brands (both who offer a cheaper basic policy, and a more premium offering) and all the remaining brands of which there are many are very much independent of each other and highly competitive. It is this competition that results in prices through our service being up to 30% cheaper than going directly to the insurer. The Moneymaxim Team

Posted 3 years ago

“Very good, no problems, as long as they don't contact me or lose my details to some annoying web trawler I'll be well happy. Sorry, had to change it, some scammer has already used my details to call me. MoneyMaxim - you need to improve your server security.”

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Posted 3 years ago

To reassure you all data on our servers is fully encrypted and locked down, and we only have secure links to the insurance partners to prevent any leakage. We process hundreds, sometimes thousands, of requests a day in this way. We can see no evidence of any breach in our security. We have contacted you to try and work out why you have us as the culprit here. Our feeling is that this is an unhappy (for us) coincidence. We also have many users who use a unique email address for every website they use - and in our 14 years of existence have never had a compliant from any one of them suggesting we have been the source of any leak. I am sure they would have told us if such a situation occurred as they would have a clear line of sight as to who had shared their data. I hope this reassures you as to our technical probity.

Posted 3 years ago

“Pathetic. As the information available was not correct and after booking confirmation companies denied availability of car.”

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Posted 3 years ago

We have tried to contact you as we are confused by your response - it appears to relate to a car rental booking? Unfortunately we have been unable to speak - so cannot comment - other to say that we cannot see any evidence of the information being incorrect on our site, and are not sure why you might have been denied the car. Plaese do contact us if you are able to help us clear up the confusion here.

Posted 3 years ago

“Receiving spam”

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Posted 3 years ago

Hi, We have tried to contact you already as we are most concerned here. We do not, ever, spam users. We send an email with the quotations details following a request (you made two requests so would have got two emails), and then might ask for feedback regarding the service so we can improve it. Both of these are explicitly mentioned and agreed to in the quote process. We never share our users data so would not be responsible for any third party activity either That, it - unless you have asked to sign up to our newsletter - and as you didn't you will never hear from us again! We therefore are unsure as to why you think we might be spamming you! If you can help us we would be so very grateful. Thank you The MoneyMaxim team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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