Name: MoneyMaxim
Address: Suite 4c, Market House, 19-21 Market Place, Wokingham, Wokingham
Rating: 4.76

“Simple search finder but could do with more filters - wanted to add 2 drivers to car hire excess cover had to look into details of each company which was a real chore!”

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Posted 6 years ago

Thank you for your review - We hope from the results provided you found a policy that suited your needs. Within the last 2 months we have updated our comparison site to offer more filters and policy information than ever before - We would be more than happy to discuss this further with you, as to what filters we could include, to make the experience better for you and all other customers? All policies include cover for additional drivers, with the amount (whether 3, 4, 5 or unlimited) is the 4th point down under details on our site - In any case, it is always important you read insurance information/documents prior or once purchased, so you ensure it meets your requirements. If however you were looking for a policy that allows more than one driver to hire independently of each other, we have the option to filter these policies out on the results page, which would therefore show 'family' or 'dual lead driver' policies, and hopefully you were able to find this if needed. We look forward to assisting again with any future car hire or insurance requirements - Thanks again for your feedback, Ross Customer Service Specialist

Posted 6 years ago

“So far so good. Not gone on holiday yet so can’t review.”

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Posted 6 years ago

Luke, Thank you for your review, We hope your holiday and car rental goes smooth, and you do not have to claim - but hopefully this policy offers you great peace of mind to enjoy your holiday! We look forward to your next visit to the site and assisting with any future car hire or insurance requirements. Ross Customer Service Specialist

Posted 6 years ago

“Carrental is looking for ditches on a totally damaged car. Thats their earning model”

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Posted 6 years ago

Hence why it is a great idea to have a car hire excess insurance policy! Whether right or wrong, if a car hire company charge you an excess for damage to the vehicle, these policies will work perfectly in reimbursing you for that, following the correct claims procedure. We hope the policy provides you with peace of mind when hiring a car, and we look forward to assisting again with any future car rental or insurance requirement. Ross Customer Service Specialist

Posted 6 years ago

“The Question, 'Did you hire the vehicle in your country?' is unclear. If you hire via the internet in the UK for a car in another country, should you answer Yes or No? Yes i hired it in the UK OR No I hired it in another country but from the UK.”

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Posted 6 years ago

Kevin, Thank you for your feedback, Following your communication earlier this week, we reviewed the information provided around the question 'Will you hire in your country of residence?' and have acted upon this, adding further information and hopefully making it clearer for our customers when running a quote. To confirm, it refers to whether you will be driving the vehicle you are hiring in the country where you reside, not whether or not you have actually arranged the hire in your country of residence. Thanks again for the feedback, Ross Customer Service Specialist

Posted 6 years ago

“I would find the comparisons more useful if they contained more pertinent information. It was only after purchasing the insurance and reading the polcy schedule from carhireexcess.com that I was made aware that all costs would be paid upfront by me and that I would then have to reclaim these. This was not my preference.”

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Posted 6 years ago

Thank you for your review - We really appreciate feedback from customers and do take it on board, as it helps us improve the site and experience for all! When landing on our site, we do explain 'What is Car Hire Excess Insurance?' and here we explain how it works and also that the policy does work on a reimbursement basis. This is also mentioned within Carhireexcess.com's IPID, which is vital to read before purchasing any policy. You will find all policies on our site work in this way, and we hope you feel you did purchase the policy most suitable for you. Thanks again for your feedback, and we look forward to assisting again in the future, with either car hire or your insurance needs. Ross Customer Service Specialist

Posted 6 years ago

“Worked well”

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Posted 6 years ago

David, Thank you for your review, A 3-star review would tend to suggest some sort of dissatisfaction with the policy you purchased or service received, however from what you have said it does sound as though you are happy with the overall experience and policy purchased. If we can offer any further assistance, please do let us know, we'd be more than happy to help! Ross Customer Service Specialist

Posted 6 years ago

“An excellent service, but always check the renewal price again before accepting an auto renewal service as it can be 33% higher!”

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Posted 6 years ago

Malcolm, Thank you for your review! We really appreciate your feedback, and agree - we always advise our customers to 'review before renew' a policy, as you may find a very similar policy at a more competitive price! Thanks again, and we look forward to helping again in the future. Ross Customer Service Specialist

Posted 6 years ago

“Policy ok, but far more expensive for 8 days than previously paid for annual policy. Annual policy not offered to non UK residents.”

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Posted 6 years ago

Andrew, Thank you for your review, You should find several insurance policies available for Non-UK residents via our comparison site here - https://www.moneymaxim.co.uk/car-hire-excess-insurance, and certainly annual policies. Also, you tend to find at around 16/18 days of hire a year where you will find single trip policies more expensive than an annual policy, which of course in terms of premium, you may then wish to choose an annual policy, which should be on offer. If we can help further, please contact us on 0800 520 0699, where one of the customer service team will happily help! Ross Customer Service Specialist

Posted 6 years ago

“I found the site good to compare the upfront costs of policies and the basics that they offer. I would like to see the ability to include potential additional costs, like admin fees for changing address etc.”

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Posted 6 years ago

Shane Corcoran Thank you for feedback. In regards to the Car Hire Excess Insurance (which is the area that we are referring to) , compared to many other types of insurance, the good news is there isn't really many additional costs as such when it comes to Car Hire Excess. We show the main features of each policy in a chart form on the results page and further information for each policy under the more information button. Always important though to refer to the policy document and terms and conditions for the full detail of course. We are about to launch a new version for Car Hire Excess Insurance on our site soon, which will provide further filters which will help to tailor your policy even further in going forward and this should also help in finding the policy that meets your specific requirements in just minutes. Please feel free to visit again. David Neal Head of Customer Services

Posted 6 years ago

“You’re site is a pain keeps locking the price is worth putting up with it cheers”

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Posted 6 years ago

Ian Cooper Thank you for your feedback. Having looked into this for you, it does appear that time you spent on our site is within the perimeters for such an enquiry. We have emailed you directly and it would be great if we could talk through your exact scenario / experience and also as to whether this actually happened on our site, or when clicking through to one of the insurers from our site. Please feel free to come back to us via the email that we sent you, or if you wish, if it’s easier for you, then please feel free to contact us by phone. We look forward to looking into this further and hearing from you next. Thank you for your original feedback. David Neal Head of Customer Services Moneymaxim 0800 520 0699 option 3

Posted 6 years ago

“didn't really give me what I was looking for.”

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Posted 6 years ago

Andrew, Thank you for your review. Following on our direct email to you, hopefully we have corrected any quotes previously received and you are happy with those that were sent over and do provide the cover you were looking for. If we can help again in future, please do not hesitate contacting us or calling the customer service team on 0800 520 0699. Thanks again, Ross Customer Service Specialist

Posted 6 years ago

“Good value insurance but was invalidated since i purchased the insurance after i got the car. This should be made clearer before purchase.”

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Posted 6 years ago

Thank you very much for your review. I am sorry you feel we have not made it clear that you cannot buy a policy part way through a rental, but the reality is that we do try very hard to prevent this from happening. Before you are provided with any results from our site we ask you to confirm just three short statements, one of which reads: 'You understand that policies must be taken out in the lead driver's name and purchased before you pick up the car.' We have looked into the details you ran with us on the 4th May - in which you stated that you were planning to collect the car on the 5th. The particular insurer you bought your policy from would not have allowed you to purchase the policy either had you tried to put in a date the same or before the day you were trying to buy a policy from. They also make it clear in all their documentation that the car must not be in your possession when you bought the car. The reason for this is that if a policy is instigated after the hire period has started the insurer does not know if accidental damage has occurred before or after the policy came into force. Unfortunately some people have an accident which will result in a bill from the car hire company and only then buy a policy, attempting to make a claim for damage that has already occurred. I hope this explains the situation, but I am sorry the policy did not work for you on this occasion. Mark Bower Managing Director

Posted 6 years ago

“Disappointed to find that if didn't live in the UK I couldn't use you services!”

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Posted 6 years ago

Kevin Doherty This shouldn't have been the case. We do have a number of Car Hire Excess Insurers and yes, many do cover just UK residents, but we do have some insurers that also cover Non UK residents. I'm going to send you a personal email and you are very welcome to contact us here at Moneymaxim on Telephone number 0800 520 0699 option 3, and we will be delighted to take you through the process / application, and to our very best to assist you from there. We look forward to hearing from you next. David Neal Head of Customer Services

Posted 6 years ago

“Won’t change the world!”

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Posted 6 years ago

Anonymous It certainly won't !!!! But, it has changed many customers views when hiring a car and the huge amounts of monies that can be saved now when purchasing a Car Hire Excess Insurance Policy, when comparing to the prices that can be charged at the Car Hire Desk . So maybe not life changing, but can save you a considerable amount of money and provide you peace of mind whilst hiring your car. If we can assist you with anything else in future, then you are very welcome to contact us. Thank you for feedback. David Neal Head of Customer Service

Posted 6 years ago

“Price not to bad the deal is not bad but I will have to look for something cheaper.”

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Posted 6 years ago

Stephen Clarke Thank you for feedback. If there is anything else we can do to assist you with your enquiry, then please feel free to contact us. In regards to the Car Hire Excess Insurance side of things, we do have some of the most competitive pricing that you will found, especially when purchasing a similar policy from the Car Hire Desk !!! You are very welcome to call us though.Please feel free to ask for me and I'll be delighted to assist you from there. I look forward to hearing from you. David David Neal Head of Customer Services Moneymaxim 0800 520 0699 Option 3

Posted 6 years ago

“Expensive”

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Posted 6 years ago

Hi Phillip Many thanks for your comments. The companies we can offer to South African residents is restricted, as we will only include results from companies who are regulated and authorised by the Financial Conduct Authority here in the UK. It might be that in your country there is an local insurer offering a cheaper rate. I have done a search myself, and failed to find anything close to our prices yet, but we will write and see who you found - if they meet our threshold requirements we will contact them to see if they wish to join the panel. Obviously the cost of the policy we displayed - at around £15 for your trip is about 20% of the cost of buying this cover at the desk, so still excellent value! Mark Bower Managing Director

Posted 6 years ago

“good site after getting used to how best to use it”

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Posted 6 years ago

Thank you for your review - Great to hear! Ross Customer Service Specialist

Posted 6 years ago

“Easy to find what you want”

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Posted 6 years ago

Thank you for your review - It's great to hear you found what you needed. Ross Customer Service Specialist

Posted 6 years ago

“Price and terms of business are fine but the website is not quite as friendly compared to other suppliers.”

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Posted 6 years ago

Neil Bowyer Thank you for your feedback, really appreciated. We are currently working on a new version for Excess Insurance ( for hire cars up to 7 seats and 9 seats, Van hire , Motor home hire & Car Club for example). With changes in the market and differing features and policies on going from the insurers, we are currently reviewing our site and also looking to introduce further filters which will also help our Customers further in tailoring there policy for their specific requirements. Once launched , you will be very welcome to pop on to our site again and we would really value your further feedback. If you would like to provide me your details via info@moneymaxim.co.uk , I'll happily let you know when we go live and would could also catch up them. Once again, thank you for your time and feedback. David David Neal Moneymaxim Head of Customer Services 0800 520 0699 option 3

Posted 6 years ago

“Would be useful to identify CDW providers who cover motorhomes as apossed to cars”

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Posted 6 years ago

James Robbins Thank you for your feedback, really appreciated. We are about to launch a new version of our Excess Insurance Comparison tool which will include filters for Car Hire up to 7 seats, 9 seats, Van and Motor home and this will all be achieved through just one enquiry. Within the comparison process, will also be Car Club and Minibuses up to 15 seats. At this time, we do cover all the areas above, but via a separate comparison tool / search. So we are not that far away I'm pleased to say in delivering this further enhancement.Once launched, please feel free to kindly review and your further feedback would be really appreciated. In regards to Motor Home Excess Insurance, the insurers on our site can provide an Excess Insurance Policy to cover the excess on the areas of Collision Damage Waiver and Theft Protection (but do not provide the main insurances of Collision Damage Waiver and Theft Protection) and the Motor Home Excess Insurance policies also cover the areas that are not typically covered in your hire, like the windscreens, motor home glass, roof, tyres and under body. Once again, thank you feedback and please feel free to look out for the new version soon !!! David David Neal Head of Customer Services

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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