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Molly Brown London Reviews

4.8 Rating 2,427 Reviews

94 %

of reviewers recommend Molly Brown London

Company Reviews

Product Reviews

4.8

Based on 2,427 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 13th December 2023

Molly Brown London 1 star review on 6th December 2023

Molly Brown London 5 star review on 28th September 2023

Angela Morrison

Molly Brown London 5 star review on 30th August 2023

Molly Brown London 5 star review on 26th August 2023

Molly Brown London 5 star review on 5th August 2023

Molly Brown London 5 star review on 5th August 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an awful, stressful experience. My order disappeared and never showed up-- no explanation, just that it was handed off (DHL says they never received it) and then there was no trace of it after that. I ordered a baptism bracelet for my goddaughter that was engraved. She and her parents were making a special trip from Europe, to be baptized in New York with family. So I wanted to get her something special. By the time I received a response about the status of my order, it was too late to order another one in time. So my goddaughter never received her baptism gift. When asked if my replacement order could be shipped directly to their address in Europe, I was told I would have to check the shipping requirements and place another order. Why would I put myself through more stress? No thank you. So I just had the bracelet replaced and it's sitting here with me until the next time I see my goddaughter, for which I have no future date yet. I guess MBL can't follow up with every order placed, but I can't help but feel like I was very much on my own trying to figure out what happened to my original order. This was a highly stressful and disappointing experience and I won't be ordering again from MBL.”

Posted 4 days ago

“Very disappointed. The bracelet is tiny even for a 3 month old baby and her engraved name needs a magnifying glass to read it”

Molly Brown London 1 star review on 5th December 2023

Posted 4 months ago

Dear Lynne, We are sorry to hear the bracelet did not meet your size expectations as the full specifications including measurements are listed beside the product. I hope you will see from the images that are also on the product page that we do fully represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. We also have a preview function to help you decide on different font options and how they will look. If you do need any advice in the future, please contact us and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 4 months ago

“US customers, please be aware: I just wanted to share my experience with the return process for an item I bought from MB and I must say I'm not entirely satisfied. It's disheartening to discover that returning the item could potentially cost over $70+ (MB does not cover returns). My disappointment stems from the fact that the quality of the product felt flimsy and, if I may be honest, it had a rather cheap appearance. It would greatly benefit the MS company to also have a return address based in the US, and all other destinations as it would make the return process more convenient and efficient for customers like myself.”

Posted 7 months ago

Hi there, I would like to reassure you that our jewellery tested, certified and hallmarked by The Edinburgh Assay Office in the UK. We are an Assay Assured Brand because our jewellery goes through additional testing to ensure the purity and quality of the materials used. I am sorry if this did not meet your expectations as the full specifications are listed beside the products. I am very sorry unfortunately we are unable facilitate free returns from abroad since we are based in the United Kingdom. Customers are offered free delivery and given our returns policy on the website to decide before purchasing. We are happy to extend the returns window for you so that you can find a courier to handle your parcel. We have customers returning items from the US regularly, I would suggest to make enquiries at your local post office for the best option rather than using an express carrier. Kind regards, Caroline Customer Care Molly Brown London

Posted 7 months ago

“I bought a beautiful 18ct Gold Vermeil Monarch Butterfly Gift Set for my granddaughter's 13th birthday for $230 in May 2023. My granddaughter was very happy. She started to wear earrings recently, and only wore them for one week. Her earlobe was irritated and turned red. The 18ct gold earring rods turned to rusty black, and one stone fell. She hasn't worn a necklace and bracelet yet. I have taken the photos and sent them through email to customer service. There is no answer from them. I am so disappointed because the precious 13th birthday gift means a lot to the girl.”

Posted 7 months ago

Dear Kathy, I am sorry to hear you are disappointed, I have checked and I can see that we have responded to your email on the 30th, it may be worth checking your junk mail folder. The Gold Vermeil Monarch Butterfly earrings are hypoallergenic, they are made from 925 sterling silver plated with 18ct gold and certified and hallmarked by The Edinburgh Assay Office. I was sorry to see that they have become tarnished, this is not a fault with the jewellery, but a natural process that happens when moisture comes into contact with the metal. If the earrings have been exposed to moisture this would lead to them becoming tarnished and require removing to be cleaned with a soft polishing cloth. In regards a stone becoming detached, unfortunately the images provided do not show this; in our response we have requested an image showing this so that we could look into it further for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 7 months ago

“I received bent earring and the gift packaging looked cheap and it was squished. Although, customers service was very good and was happy to rectify the issue unfortunately I wasn't able return it as it was gift and need the next day so had to just give what I had:( Won't buy again.”

Posted 10 months ago

Dear Evelina, We were so sorry to to hear the item and complimentary packaging arrived in this condition, once again please accept our sincere apologies on behalf of the courier and we have followed this up with them. We had hoped the urgent replacement offered could have resolved this for you in a satisfactory way. I do hope that you will consider shopping with us again in the future. Kind regards, Caroline Molly Brown London

Posted 10 months ago

“I ordered this on may 7th. The shipment is still not where it’s supposed to be and is dated to be received 6-28-23. The shipment is EXTREMELY SLOW. I understand it’s from UK but even a shipment from Asia only takes max 3 weeks and not almost 2 months. I can’t review this product yet because we still don’t have it.”

Posted 10 months ago

Hi Neome, We have received no communication from you regarding this but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 10 months ago

“My package is still in transit (currently in Oregon). I will most likely have another week to wait, which puts it at a month in delivery time. It has missed Mother’s Day by 2 weeks.”

Posted 11 months ago

Dear Stephen, We are sorry to hear you are disappointed. We dispatch orders on the same day Monday - Friday even if the item is engraved as long as we receive the orders by 1.00 pm GMT. Please note we do not operate over Weekends or UK Bank Holidays. For shipping to the US timing and prices quoted at the checkout and we offer either Free Standard shipping or Express courier for $16.00. As we received your order after the cut off on Friday 28th it was processed and shipped on the 2nd May at the earliest and is in transit from the UK to Alaska with the Free Standard service delivery you have selected. As quoted at the checkout the Free standard service is estimated up to another 9 business days after the date of dispatch, however for orders that are delivered outside the UK occasionally delays may be incurred due to Customs & Excise, and very sadly when this happens it is beyond our control. If you do need any information on delivery timings or prices in the future, please contact us and we will be delighted to help you. Kind regards, Caroline Molly Brown London

Posted 11 months ago

“Worst customer service, their website has an error with international delivery, they sent me link to deliver to Kuwait and canceled two orders cause it keeps redirecting to the UK useless no assistance whatsoever, horrible, frustrating and beyond unprofessional experience, and didn’t even receive the refund yet”

Posted 1 year ago

Hi Basant, I am so sorry to hear that you are having trouble placing your order. We have investigated the issue with IT and unfortunately found that your chosen delivery country has customs restrictions, and we are prohibited from sending precious metals to your location. The option should have been disabled from the country dropdown menu, for this we are very sorry for any inconvenience caused. We deliver to all international countries wherever possible but sadly in this instance we have been unable to fulfil your order. Please accept my sincere apologies again and re-assure you that this will be updated on our website to avoid any misunderstanding in future. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“I got a necklace for my daughters christening has turned black within months. I emailed and was suggested to clean it even though she hasn’t worn it. Still black. Then completely ignored. Terrible product and awful customer service after sales team. Don’t waste your money!”

Posted 1 year ago

“I won't be purchasing from this seller again. A day after my item of jewellery was delivered the item was further reduced and despite ordering 3 items in the last month the company would not honour the new price. I couldn't return the item as it was personalised.”

Posted 1 year ago

“Beautiful product, beautifully presented. However, just after couple of wears by a baby the bangle we bought for her first Birthday got damaged. After contacting customer service, I was informed it was damaged due to ‘enlarging space between adjusters’ (so by using it) and there is nothing the Molly Brown can do. So no we are stuck with damaged bangle and feeling of disappointment.”

Posted 1 year ago

Dear Oxana, I am very sorry for your disappointment with our response. I have reviewed the photographs and emails from our team and unfortunately it does appear that the bangle adjusters are in a different position. The spacing between the adjusters from the images you sent us has been enlarged, any change to the shape will lead to damage which I am very sorry to see has happened. The adjusters are designed to expand over the widest part of the wrist between 4.8cm and 5.2cm, which means it will not sit tighter than 4.8cm as this mechanism acts like a spring. This is stated within the product specifications: https://www.mollybrownlondon.com/childs-christening-bangle.html Product Specification: The bangle has a diameter of 4.8cm, to 5.2cm fully expanded. Please note this standard industry size; the bangle will expand over the widest part of the hand but will not sit tighter than at 4.8cm around her wrist. It is a keepsake gift that she should be able to wear until around the age of three. Baby bangles should not be forced to fit a smaller size, as this risks damaging the product and will not be accepted as a return. And our terms and conditions below: https://www.mollybrownlondon.com/terms-and-conditions We offer a Will it Fit? guide on the website here, so that customers can check sizing before they order. If you do need any size advice in the future, please contact us at customercare@mollybrownlondon.com and we will be delighted to support you. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Honest review , pictures show a magnified version on certain products been bought ie stone sizes etc . Support is terrible and no refund issued dude to , well the state of the company . Save yourself the hassle and just find somewhere else”

Molly Brown London 1 star review on 3rd November 2022

Posted 1 year ago

Dear Craig, We are disappointed to see this review. We are sorry to hear the March Aquamarine Birthstone Locket did not meet your size expectations, as the full specifications; including materials, and dimensions are listed beside the product. Our jewellery is sized for children, and proportions are taken into account during the design process. The jewellery is simple, but sophisticated, and we believe that the sizing is perfect for little girls as well as teenagers. I hope you will see from the image that we do represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com As the locket had been engraved for you, specially for your order, as per our Returns Policy, could not be accepted as return. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“I haven’t received it!”

Posted 1 year ago

Dear Mary, Thank you for your recent order with Molly Brown London. As you ordered after the advertised 1pm GMT cut off for dispatch on the 11th the order was processed, and dispatched for you at the earliest on the 12th. The shipping method chosen to your destination country was the free standard delivery for which we quote another 8 business days for delivery after dispatch as indicated on the website, as this does not include weekends this would be the 24th within this timeframe. Apologies if you had expected any differently. In the future if you would like any information regarding delivery timings please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline

Posted 1 year ago

“No response from c/a as to why I didn’t receive the advertised discount on my order?”

Posted 1 year ago

Dear Angela, We have received no communication from you regarding an issue with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Wore it less than a week and engraving can no longer be seen very poor”

Posted 1 year ago

“Sadly, customer service very poor. What ever happen to working with your customer to make things right. I will never recommend nor use again. Hid behind email communication rather than talking to a customer.”

Posted 1 year ago

Dear Regina, We are disappointed to see your review. I have checked and I can confirm that no engraving request was entered with your order, and I am very sorry that you made a mistake when the order was placed. We receive engraving requests exactly as they are entered on the website it is then received onto our system, and because we machine engrave it is then sent to the warehouse and placed into a machine as a script file. I have checked your order details and attached this for you, and according to this you have not requested, or specified any engraving. As we mentioned in our reply to the email you sent to us if you would like to send the un-engraved jewellery back to us, of course we would be happy to send new pieces out to you, with engraving of your choice added. If you would like any support with how to add engraving to your order, please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Not very good quality, expensive for what arrived not happy at all. Very disappointed”

Posted 1 year ago

Dear Toby, I am sorry to hear you are disappointed with the My First Diamond Christening Bangle. I would like to reassure you that it is made from hallmarked 925 Sterling Silver with a genuine 1pt diamond, and one of the most popular in our collection. I am sorry if this did not meet your expectations as the full specifications are beside the product. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer which means all our jewellery is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation from our website: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php I hope this information has reassured you, please do not hesitate to contact us if you require any further information. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Currently too big for my 11m old daughter, I thought you could make it smaller if needed but seems I read the description wrong. The engraving isn't very deep either, and it sits more towards the bottom of the bangle whereas I assumed it would of been done centrally. I personally wouldn't recommend this product”

Posted 1 year ago

Dear Sian, We are sorry to hear the Personalised Silver Christening Bangle did not meet your size expectations; as full specifications including measurements are listed beside the product. We also have a Will it fit guide: https://www.mollybrownlondon.com/media/catalog/product/file/MB_WIF_Guide.pdf And a useful guide on sizing jewellery for babies and children here too: https://www.mollybrownlondon.com/inspiration/a-guide-on-sizing-jewellery-for-babies-and-children/ I hope you will also see from the main product image and page that we do represent an example of the engraving looks on the bangle, and provide as much information as possible so that expectations are met. We are always very happy to answer any customer enquiries prior to ordering, and if you do need any support in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Hard to give a review, don’t even know if my gift arrived. I am going to contact Molly Brown to get an answer…I don’t think I would purchase again. To much trouble to track”

Posted 1 year ago

Dear Frances, The shipping confirmation emails are automated, and sometimes automated emails can land in Junk Mail folders. It would be worth checking there. We are sorry that this has caused you to leave a 1 star rating, as had you contacted us we would have provided you with the tracking link immediately. Please do contact us customercare@mollybrownlondon.com and we will come back to you straight away. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Rubbish customer service, poor quality products. I would strongly advice reading trust pilot reviews before purchasing. And don’t personalise so you can return the item if you’re unhappy with it.”

Posted 1 year ago

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Molly Brown London is rated 4.8 based on 2,427 reviews