Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Molly Brown London Reviews

4.8 Rating 2,427 Reviews

94 %

of reviewers recommend Molly Brown London

Company Reviews

Product Reviews

4.8

Based on 2,427 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

Visit Website

Phone:

02031426630

Write Your review

Tell us how Molly Brown London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Molly Brown London 5 star review on 13th December 2023

Molly Brown London 1 star review on 6th December 2023

Molly Brown London 5 star review on 28th September 2023

Angela Morrison

Molly Brown London 5 star review on 30th August 2023

Molly Brown London 5 star review on 26th August 2023

Molly Brown London 5 star review on 5th August 2023

Molly Brown London 5 star review on 5th August 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engraving is very poor, you can barely see it. Site advertised as next day delivery, order confirmation stated next day however when I queried late delivery, I was told it was due to the bank holiday and standard delivery is 3-5 working days!. If the bank holiday is affecting your business hours, your site should reflect this! Also don’t advertise as next day for an 3 to 5 day turnaround. Only ordered because of next day delivery. Packaging is nice, only positive. Wouldn’t purchase from Molly Brown again. Engraving is so poor it looks cheap.”

Posted 13 hours ago

Dear Sharon, We have checked your order and the engraving was successfully completed according to your instructions. We have received no communication from you regarding an issue with your order but are happy to help. Regarding delivery as indicated on the website we dispatch orders on the same day up to 1pm GMT Monday - Friday Excluding Bank Holidays. We do offer UK Next Working Day via Royal Mail Special Delivery which costs £7.50, however you did not select this service. The service you chose was the FREE 3-5 working day delivery service and owing to your order being placed over the Closed Bank Holiday period would be the 9th within this timeframe. We are pleased to confirm that your order was delivered on time, in fact it was early. Apologies if you had expected any differently. In the future if you would like any information regarding delivery timings please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 8 hours ago

“Really disapointed with the quality of the actual locket. Feels and sounds like cheap tin. Don't reccomend. Star diamond part cute”

Posted 3 months ago

Hi Carla, I am sorry to hear you are disappointed with the locket, I would like to reassure you that it is made from hallmarked 925 Sterling Silver. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer, which means all our jewellery, is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php Additionally we have had the entire collection tested by Bureau Veritas (globally recognised agency) who assessed the jewellery materials and we were awarded with CPC Certificates and CPSC Certificates. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 months ago

“I have always been pleased with Molly Briwn, however I ordered a necklace for my granddaughter for her birthday, I ordered it in enough time but it did not arrive. I sent an email stating how I was disappointed and waited for a reply - which is I am still waiting for!!”

Posted 3 months ago

Dear Sarbdip, Unfortunately we did not receive any email from you, for this we are very sorry as we always aim to reply to customers as soon as possible. As mentioned on the website we dispatch orders up to 1pm Monday - Friday (excluding Bank Holidays), I can see your order was placed on Saturday 30th Dec and so it was processed and shipped on the next working day at the earliest which was the 2nd Jan. The shipping method chosen was the Free standard delivery for which we quote another 3-5 working days for delivery after the date of dispatch, which would be 8th within this timeframe. We are pleased to confirm that your order was delivered on time, in fact it was delivered 2 days early on the 6th January. In the future if you would like any information regarding dispatch, or delivery timings for our different courier options please contact us at customercare@mollybrownlondon.com and we will be delighted to advise you. Kind regards, Caroline Customer Care Molly Brown London

Posted 3 months ago

“To be truthful for how much I paid I was disappointed. The quality was OK, but very small.”

Posted 6 months ago

Dear Sheridan, We are sorry to hear the item did not meet your size expectations. Molly Brown London jewellery is sized for children and the proportions are taken into account during the design process. Full specifications including materials, and dimensions are listed beside the product, and we try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Customer Care Molly Brown London

Posted 6 months ago

“I ordered a chin with a locket, the locket was a bit like tin, not very good quality at all. And you don't add a photo to the locket which isn't convenient. The necklace was too expensive for the quality i was very disappointingin that. On the plus side packaging was lovely and the bracket was better quality.”

Posted 8 months ago

Dear Andrea, I am sorry to hear you are disappointed with the locket, I would like to reassure you that it is made from hallmarked 925 Sterling Silver. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer, which means all our jewellery, is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php Additionally we have had the entire collection tested by Bureau Veritas (globally recognised agency) who assessed the jewellery materials and we were awarded with CPC Certificates and CPSC Certificates. We do not put pictures into the locket, and nowhere on our website do we state that we do; however we have created a guide so that you can easily do this yourself: https://www.mollybrownlondon.com/media/catalog/product/file/MB_Locket_Guide.pdf Simply print the guide and cut around the desired size and shape. This is available as a downloadable link in all of the locket descriptions. Kind regards, Caroline Customer Care Molly Brown London

Posted 8 months ago

“Lovely locket but very difficult to open it and not really sure how the mini photos suppose to stay inside..wrapped beautifully but wouldn't buy it again.”

Posted 10 months ago

Hi Monika, The locket openings can be a little stiff in the beginning this is important for the locket closure mechanism to be strong to ensure the locket stays closed, and over time from opening and closing will become easier. Inside the locket there is a lip & grove design to securely fix a small photo cut to size. We have a Locket Photograph Guide on the product page which will help you to add the photographs, making sure they are the correct size and shape. Please see here a link: https://www.mollybrownlondon.com/media/catalog/product/file/MB_Locket_Guide.pdf We are always very happy to answer any customer enquiries and if you do need any support in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 10 months ago

“The items I purchased were beautiful upon delivery. My 3 year old scratched the name bracelet almost immediately. (Same day) The engraving is not very deep and essentially the scratch wore away one of the letters. Shipping took forever and was not very accurate. Parcel was left in my mailbox despite wanting to sign for the package.”

Posted 1 year ago

Dear Caitlin, Your order was placed after the cut off on the 3rd, dispatched on the 4th, and delivered to you on the 9th. The service chosen was an Express delivery service which is then another 2-3 Business days after the date of dispatch for delivery, and we are pleased to confirm that your order was delivered on time. We are sorry to hear you are disappointed with the engraving, we use state of the art jewellery engraving machines and have the engraving needle set to the deepest available in the industry; this is so the engraving is perfectly inscribed each time without variation. We have received no communication from you regarding an issue with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com with clear photographs and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Haven’t received it yet although says dispatched on 23/11/22”

Posted 1 year ago

“Shocked how small it was. Returned waiting for a refund.”

Posted 1 year ago

Dear Joyce, We are disappointed to see your review and comment. The Molly Brown London jewellery is sized for children and the proportions are taken into account during the design process. The jewellery is simple but sophisticated and we believe that the sizing is perfect for little girls as well as teenagers. We have a Will it fit? Guide: https://www.mollybrownlondon.com/media/catalog/product/file/MB_WIF_Guide.pdf And a Guide on Sizing Jewellery for Babies and Children: https://www.mollybrownlondon.com/inspiration/a-guide-on-sizing-jewellery-for-babies-and-children/ The full specifications including materials, and dimensions are listed beside our products and if you do need any sizing advice in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“The jewellery has been great! However this time I’ve been terribly disappointed with the delivery service. The order was shipped on 5/4/22 and today it’s 15/4/22. I was hoping to have the item in time for the christening on 14/4/22. Tomorrow my brother and his daughter leave for the USA and I’ll have to wait until I see them next to present the gift to his daughter. Real shame.”

Posted 2 years ago

“The bracelet was beautiful and the package aswell . Unfortunately it broke a day after I gave it to my daughter. Hopefully I have a response from the team soon.”

Posted 2 years ago

“Too small, sent it straight back. Such a shame”

Posted 2 years ago

“The pieces are tiny and look a lot cheaper than they are.”

Posted 2 years ago

“Packaging looks nice. I ordered the confetti necklace for an older child and was very disappointed with the size. As I had it personalised I can’t return.”

Posted 2 years ago

“Not worth the money”

Posted 2 years ago

Hello We are disappointed by this review and sorry that you have been disappointed by the product. Molly Brown London used 1pt diamonds in its collections and is the only children's jewellery brand to use this size diamond. Other companies use diamond chips, described as 'an essence of a diamond'. The product descriptions give full sizing and stone sizing and so we hope that this gives as true and clear indication of the size of this child's starter diamond. Kind regards Molly Brown London

Posted 2 years ago

“Returned it. Way too small for a first holy communion. Fine for a baby but not for an 8/9 yr old. It shouldn’t be included in the search criteria for first holy communion.”

Posted 2 years ago

Dear Julia Thank you for your feedback and we are sorry the bracelet did not fit. The bracelet is 17cms in full length, and therefore it is larger in size than most children's jewellery sizes found in the industry. Of course everybody's bone structure is different and so we offer a Will it Fit? guide on the website so that customers can check sizing before they order. We hope this information has been helpful. Kind regards Molly Brown London

Posted 2 years ago

“The products are lovely and the packaging is beautiful. No need to order gift wrap as the packaging is just perfect. However, the after sales is poor. I received no confirmation email (on either of my 2 purchases) and my email to them on this matter was ignored. Can’t fault the products though. Quite lovely!”

Posted 2 years ago

Dear John Thank you for your feedback. The email confirmation sent are automated from the website and sometimes, automated emails can land in Junk Mail folders. It would be worth checking there. We are disappointed that this has caused you to leave a 2 star rating , even though you were happy with the product and the packaging. If you do need any support in the future, please contact us at customercare@mollybrownlondon.com and we will be delighted to support you. Kind regards Molly Brown London

Posted 2 years ago

“The item was not personalised as requested”

Posted 3 years ago

Dear Jessica We are disappointed to see your review and comment. We have checked your order and the engraving was successfully completed according to your instructions. We have received no communication from you regarding an issue with your engraving but are happy to help. Please contact us at customercare@mollybrownlondon.com with a photograph to show the incorrect engraving, as soon as we receive this we will be able to support you. We look forward to hearing from you. Kind regards Molly Brown London

Posted 3 years ago

“Disappointed with the assay/hallmark on the silver heritage baby bangle I purchased from yourselves last week. Not even distinguishable with a magnifying glass. Would appreciate an explanation please.”

Posted 3 years ago

“Little bit disappointed with quality of purchase. I feel a lot of the price went towards fancy packaging rather than the quality of the gift.”

Posted 3 years ago

«
1
2
»

Molly Brown London is rated 4.8 based on 2,427 reviews