I bought a beautiful 18ct Gold Vermeil Monarch Butterfly Gift Set for my granddaughter's 13th birthday for $230 in May 2023. My granddaughter was very happy. She started to wear earrings recently, and only wore them for one week. Her earlobe was irritated and turned red. The 18ct gold earring rods turned to rusty black, and one stone fell. She hasn't worn a necklace and bracelet yet. I have taken the photos and sent them through email to customer service. There is no answer from them. I am so disappointed because the precious 13th birthday gift means a lot to the girl.