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Molly Brown London Reviews

4.8 Rating 2,437 Reviews

95 %

of reviewers recommend Molly Brown London

Company Reviews

Product Reviews

4.8

Based on 2,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 13th December 2023

Molly Brown London 1 star review on 6th December 2023

Molly Brown London 5 star review on 28th September 2023

Angela Morrison

Molly Brown London 5 star review on 30th August 2023

Molly Brown London 5 star review on 26th August 2023

Molly Brown London 5 star review on 5th August 2023

Molly Brown London 5 star review on 5th August 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jag har väntat på Min order utan ny uppdatering i 10 dagar nu! När jag chatta med kundtjänst sa dom att jag kommer att få mitt paket ungefär Om 6 arbetsdagar . Det har gått över 6 dagar och det finns ingen ny uppdatering över min order! Jag börjar känna att jag blir lurad på mina pengar. Det skulle inte ta så långt tid att få hem det och 10 dagar utan uppdatering är inte heller något bra. Jag får samma svar av kundtjänst varje gång jag frågar dom om min order. Ingen hjälp alls!”

Posted 1 year ago

“I bought this Bracelet for my god daughter for her first holy communion. She wore it for the first time going to the church on her special day and the diamond has fallen out and lost by the end of mass. We’re both devastated”

Posted 1 year ago

Hi there, We have received no communication from you regarding an issue with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Delivery was quick but the Kiss on the necklace is minute, the photo proportions are very misleading, definitely not worth £70, got to get another gift to go with it now. The chain is ok though.”

Molly Brown London 1 star review on 24th April 2022

Posted 2 years ago

Dear Sandra, We are disappointed to see this review. We are sorry to hear the My First Diamond Kiss Necklace did not meet your size expectations; as full specifications including materials, and dimensions are listed beside the product. I hope you will see from the image that we do fully represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Molly Brown London

Posted 2 years ago

“2 weeks ago, I ordered a Fairy pendant for my Granddaughters christening which was last Sunday and it still hasn’t arrived. Very very disappointed 😒”

Posted 2 years ago

“I ordered a bracelet shortly before Christmas to be delivered at my friends place. I checked the tracking that the parcel has been delivered even if my friends were not home during Christmas (assumed that the parcel has been put in the letter box…). When my friends came back from holidays (mid-January), they checked their letter box and there was no parcel. We contacted Molly Brown but they told us that is was too late because we should have sent a complain before a 7-day period…. They were not helpful at all in trying to track the parcel, did not offer an alternative. Very bad experience overall…”

Posted 2 years ago

“I ordered two identical necklaces for Christmas gifts. Theses were delivered well in time for Christmas and put away. On Xmas day they were opened and one was found to be tarnished. Customer service proved to be less than helpful insisting that this is a natural phenomenon and would not offer any help, other than to recommend I should clean the tarnished one with an appropriate cloth, It was suggested that handling whilst packaging could have been a contributing factor but would not accept any responsibility for the tarnished item.The least I would have expected Molly Brown to have done in the spirit of good customer service would have been to offer a replacement or at least to have offered to have it cleaned. Failing to receive a satisfactory response from them will stop me from ordering anything else from them in the future and will not miss any opportunity to explain the poor service received.”

Posted 2 years ago

Hi there, We are very disappointed to read this review. Molly Brown London is widely regarded as the leading, quality children's jewellery brand and we pride ourselves on the high quality jewellery in our collections. We do not send tarnished jewellery to customers, all jewellery is sent in perfect condition. However, we understand that in this instance, the jewellery had been stored and as with any sterling silver product, tarnishing may occur. It is completely natural for sterling silver or gold plated sterling silver to tarnish, when it has been stored for long periods. This is not a fault. This does not mean that the product is poor quality, the jewellery simply needs cleaning to restore it to its original beauty. We provide a Care Card with all purchases as well as information on how to care for sterling silver and gold vermeil jewellery in the Jewellery Care section of our website. We offered advice on how to clean and take care of your silver jewellery which we hope you found helpful. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Very disappointing- packaging amazing - at an extra £3.95 - silver bracelet underwhelming to say the least - I will NOT be using them again”

Posted 2 years ago

“l now have to pay £60 for somethinThe bracelet is very tiny and flimsy and it was too small for my wrist. When I attempted to return it I was refused due to it being personalised with the name mam on it. I argued that my son wilg I can't ware but I was still refused and told I could buy a bracket extension. SO... not only has my son paid £60 for a bracket that's worth probably £30 he now has to buy an extension so it will fit....”

Posted 2 years ago

Dear Lynn We are very disappointed that you have left this poor review. We are a children's jewellery brand and this is very clear from all the imagery all over the site. Whilst the jewellery will fit many adults and certainly well into adulthood, we cannot guarantee that the jewellery will fit all ladies wrists. The bracelet sizing is set out clearly on the website and we also provide a size guide to help customers when purchasing jewellery. Our policy not to offer a refund on jewellery that has been engraved as instructed is an industry wide policy. I am sorry we have been unable to help you further. Kind regards Caroline Molly Brown London

Posted 2 years ago

“I bought a necklace with an initial engraved ,the engraving was very poor i have had to have it redone ,i could not send it back as it was ordered with an initial.I was very disappointed.”

Posted 2 years ago

Dear Caroline We are sorry to hear that you were disappointed with the engraving. We use state of the art jewellery engraving machines used throughout the jewellery industry. We have worked closely with the engraving company and every piece of jewellery in the collections has been optimised by them to achieve the best engraving results. The initial engraved would have been in the Times Roman font which is generally considered to be classic and sophisticated. Kind regards Deborah Molly Brown London

Posted 2 years ago

“I purchased the baby diamond bracelet..... nobody could even see the diamond. Very disappointing indeed.”

Posted 2 years ago

Dear Kim We are very disappointed to receive this poor review on such a popular best selling piece. Molly Brown London is the only children's jewellery brand to use 1pt, 2pt and 3pt diamonds in its designs. The bracelet has been in the collections since 2006 and it has been a runaway best seller since then. We are sorry that the bracelet was not what you were looking for. Kind regards Sophie Molly Brown London

Posted 2 years ago

“Earrings look nothing like picture and absolutely do not look like they should be £50.00 slightly disappointed as can’t return , would I recommend no and put off purchasing a bracelet no aswell”

Posted 2 years ago

“I'm very disappointed, I bought my daughter a gold bracelet when she was born, it arrived with a chip in which took away the plating.. I wasn't aware it was plated, for the price I paid I thought it was solid gold. They sent a replacement and I kept it in the box in the cupboard and today is my daughters first birthday and I have taken the bracelet out and its covered in brown spots? Almost like rust.”

Posted 2 years ago

“The spelling was wrong which I’m upset about and it’s the wrong birth stone”

Posted 2 years ago

Dear Julie We are very disappointed to see this poor review. We have checked your order and it was processed with the spelling that you provided. We cannot be responsible for customer spelling mistakes and hope that the Engraving Preview function that is provided for customer use, would eradicate any errors made when adding engraving instructions. We have also sent the birthstone that you ordered and so your order was completed correctly. Kind regards Molly Brown London

Posted 2 years ago

“Tried to contact them over a late delivery "although we paid extra for early delivery" for a christening bracelet, same excuse of them having a fault on their phone system, appalling customer service, seems they have gone back to the past i.e. got the order and money forget the customer and referrals”

Posted 2 years ago

Dear Mr Lydiat It is very disappointing to see this poor review from you. Our telephone lines are very busy and we returned your call as soon as we were able. Customers can also reach the Customer Care team via LiveChat or via the Contact Us form on the website, or by email at customercare@mollybrownlondon. Your order was placed on 15th July, dispatched on the 15th July and delivered on the 17th July. The service chosen was an Express 1-2 working day delivery service and we are pleased to confirm that your order was delivered on time, in fact it was early, delivered on the Saturday rather than the Monday. When we called you unfortunately, the phone was hung up, however, we also emailed you. I am sorry that you are disappointed but we did our best to support you and importantly, your order was delivered on time. Kind regards Molly Brown London

Posted 2 years ago

“Disappointing product!!!”

Posted 2 years ago

“The name is so small it’s barely visible”

Posted 2 years ago

“I’m disgusted with the personalised bracelet I purchased, you cannot read the engraving unless you are really close up, this was very clear on the selling page. Of course nothing can be done about this. I paid for luxury packaging, this was damaged. No refund offered, I will advise future customers to keep away.”

Posted 2 years ago

“Paid for express delivery but have not received order yet. Tracking says in Athens awaiting more information for customs clearance”

Posted 3 years ago

“This was a special gift for 1st birthday. Bracelet wasn’t presented nicely. Card was misspelled and no apology given apart from offering me a blank card. Really disappointed. Do not waste your money.”

Posted 3 years ago

“I ordered a babies bangle. It came soaking wet. Box soaking bangle soaking. I opened the boxes. Tried the bangle on my daughter. It was huge. It only has one size. It’s expandable although stay at a bigger or smaller size. It’s huge on my newborn daughter and tiny on my 10 month old niece. I emailed through as this is faulty. Was given a rubbish email saying they won’t help me. Absolutely disgusted. Now I’m stuck £145 down and a rubbish bangle that’s no good for anyone.”

Posted 3 years ago

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Molly Brown London is rated 4.8 based on 2,437 reviews