Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,731 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product, beautifully presented. However, just after couple of wears by a baby the bangle we bought for her first Birthday got damaged. After contacting customer service, I was informed it was damaged due to ‘enlarging space between adjusters’ (so by using it) and there is nothing the Molly Brown can do. So no we are stuck with damaged bangle and feeling of disappointment.”

Helpful Report

Posted 2 years ago

Dear Oxana, I am very sorry for your disappointment with our response. I have reviewed the photographs and emails from our team and unfortunately it does appear that the bangle adjusters are in a different position. The spacing between the adjusters from the images you sent us has been enlarged, any change to the shape will lead to damage which I am very sorry to see has happened. The adjusters are designed to expand over the widest part of the wrist between 4.8cm and 5.2cm, which means it will not sit tighter than 4.8cm as this mechanism acts like a spring. This is stated within the product specifications: https://www.mollybrownlondon.com/childs-christening-bangle.html Product Specification: The bangle has a diameter of 4.8cm, to 5.2cm fully expanded. Please note this standard industry size; the bangle will expand over the widest part of the hand but will not sit tighter than at 4.8cm around her wrist. It is a keepsake gift that she should be able to wear until around the age of three. Baby bangles should not be forced to fit a smaller size, as this risks damaging the product and will not be accepted as a return. And our terms and conditions below: https://www.mollybrownlondon.com/terms-and-conditions We offer a Will it Fit? guide on the website here, so that customers can check sizing before they order. If you do need any size advice in the future, please contact us at customercare@mollybrownlondon.com and we will be delighted to support you. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Honest review , pictures show a magnified version on certain products been bought ie stone sizes etc . Support is terrible and no refund issued dude to , well the state of the company . Save yourself the hassle and just find somewhere else”

Molly Brown London 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

Dear Craig, We are disappointed to see this review. We are sorry to hear the March Aquamarine Birthstone Locket did not meet your size expectations, as the full specifications; including materials, and dimensions are listed beside the product. Our jewellery is sized for children, and proportions are taken into account during the design process. The jewellery is simple, but sophisticated, and we believe that the sizing is perfect for little girls as well as teenagers. I hope you will see from the image that we do represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com As the locket had been engraved for you, specially for your order, as per our Returns Policy, could not be accepted as return. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“I haven’t received it!”

Helpful Report

Posted 2 years ago

Dear Mary, Thank you for your recent order with Molly Brown London. As you ordered after the advertised 1pm GMT cut off for dispatch on the 11th the order was processed, and dispatched for you at the earliest on the 12th. The shipping method chosen to your destination country was the free standard delivery for which we quote another 8 business days for delivery after dispatch as indicated on the website, as this does not include weekends this would be the 24th within this timeframe. Apologies if you had expected any differently. In the future if you would like any information regarding delivery timings please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline

Posted 2 years ago

“No response from c/a as to why I didn’t receive the advertised discount on my order?”

Helpful Report

Posted 2 years ago

Dear Angela, We have received no communication from you regarding an issue with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Wore it less than a week and engraving can no longer be seen very poor”

Helpful Report

Posted 2 years ago

“Sadly, customer service very poor. What ever happen to working with your customer to make things right. I will never recommend nor use again. Hid behind email communication rather than talking to a customer.”

Helpful Report

Posted 2 years ago

Dear Regina, We are disappointed to see your review. I have checked and I can confirm that no engraving request was entered with your order, and I am very sorry that you made a mistake when the order was placed. We receive engraving requests exactly as they are entered on the website it is then received onto our system, and because we machine engrave it is then sent to the warehouse and placed into a machine as a script file. I have checked your order details and attached this for you, and according to this you have not requested, or specified any engraving. As we mentioned in our reply to the email you sent to us if you would like to send the un-engraved jewellery back to us, of course we would be happy to send new pieces out to you, with engraving of your choice added. If you would like any support with how to add engraving to your order, please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Not very good quality, expensive for what arrived not happy at all. Very disappointed”

Helpful Report

Posted 2 years ago

Dear Toby, I am sorry to hear you are disappointed with the My First Diamond Christening Bangle. I would like to reassure you that it is made from hallmarked 925 Sterling Silver with a genuine 1pt diamond, and one of the most popular in our collection. I am sorry if this did not meet your expectations as the full specifications are beside the product. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer which means all our jewellery is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation from our website: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php I hope this information has reassured you, please do not hesitate to contact us if you require any further information. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Currently too big for my 11m old daughter, I thought you could make it smaller if needed but seems I read the description wrong. The engraving isn't very deep either, and it sits more towards the bottom of the bangle whereas I assumed it would of been done centrally. I personally wouldn't recommend this product”

Helpful Report

Posted 2 years ago

Dear Sian, We are sorry to hear the Personalised Silver Christening Bangle did not meet your size expectations; as full specifications including measurements are listed beside the product. We also have a Will it fit guide: https://www.mollybrownlondon.com/media/catalog/product/file/MB_WIF_Guide.pdf And a useful guide on sizing jewellery for babies and children here too: https://www.mollybrownlondon.com/inspiration/a-guide-on-sizing-jewellery-for-babies-and-children/ I hope you will also see from the main product image and page that we do represent an example of the engraving looks on the bangle, and provide as much information as possible so that expectations are met. We are always very happy to answer any customer enquiries prior to ordering, and if you do need any support in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Hard to give a review, don’t even know if my gift arrived. I am going to contact Molly Brown to get an answer…I don’t think I would purchase again. To much trouble to track”

Helpful Report

Posted 2 years ago

Dear Frances, The shipping confirmation emails are automated, and sometimes automated emails can land in Junk Mail folders. It would be worth checking there. We are sorry that this has caused you to leave a 1 star rating, as had you contacted us we would have provided you with the tracking link immediately. Please do contact us customercare@mollybrownlondon.com and we will come back to you straight away. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Rubbish customer service, poor quality products. I would strongly advice reading trust pilot reviews before purchasing. And don’t personalise so you can return the item if you’re unhappy with it.”

Helpful Report

Posted 3 years ago

“Jag har väntat på Min order utan ny uppdatering i 10 dagar nu! När jag chatta med kundtjänst sa dom att jag kommer att få mitt paket ungefär Om 6 arbetsdagar . Det har gått över 6 dagar och det finns ingen ny uppdatering över min order! Jag börjar känna att jag blir lurad på mina pengar. Det skulle inte ta så långt tid att få hem det och 10 dagar utan uppdatering är inte heller något bra. Jag får samma svar av kundtjänst varje gång jag frågar dom om min order. Ingen hjälp alls!”

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Posted 3 years ago

“I bought this Bracelet for my god daughter for her first holy communion. She wore it for the first time going to the church on her special day and the diamond has fallen out and lost by the end of mass. We’re both devastated”

Helpful Report

Posted 3 years ago

Hi there, We have received no communication from you regarding an issue with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 3 years ago

“Delivery was quick but the Kiss on the necklace is minute, the photo proportions are very misleading, definitely not worth £70, got to get another gift to go with it now. The chain is ok though.”

Molly Brown London 1 star review on 24th April 2022

Helpful Report

Posted 3 years ago

Dear Sandra, We are disappointed to see this review. We are sorry to hear the My First Diamond Kiss Necklace did not meet your size expectations; as full specifications including materials, and dimensions are listed beside the product. I hope you will see from the image that we do fully represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Molly Brown London

Posted 3 years ago

“2 weeks ago, I ordered a Fairy pendant for my Granddaughters christening which was last Sunday and it still hasn’t arrived. Very very disappointed 😒”

Helpful Report

Posted 3 years ago

“I ordered a bracelet shortly before Christmas to be delivered at my friends place. I checked the tracking that the parcel has been delivered even if my friends were not home during Christmas (assumed that the parcel has been put in the letter box…). When my friends came back from holidays (mid-January), they checked their letter box and there was no parcel. We contacted Molly Brown but they told us that is was too late because we should have sent a complain before a 7-day period…. They were not helpful at all in trying to track the parcel, did not offer an alternative. Very bad experience overall…”

Helpful Report

Posted 3 years ago

“I ordered two identical necklaces for Christmas gifts. Theses were delivered well in time for Christmas and put away. On Xmas day they were opened and one was found to be tarnished. Customer service proved to be less than helpful insisting that this is a natural phenomenon and would not offer any help, other than to recommend I should clean the tarnished one with an appropriate cloth, It was suggested that handling whilst packaging could have been a contributing factor but would not accept any responsibility for the tarnished item.The least I would have expected Molly Brown to have done in the spirit of good customer service would have been to offer a replacement or at least to have offered to have it cleaned. Failing to receive a satisfactory response from them will stop me from ordering anything else from them in the future and will not miss any opportunity to explain the poor service received.”

Helpful Report

Posted 3 years ago

Hi there, We are very disappointed to read this review. Molly Brown London is widely regarded as the leading, quality children's jewellery brand and we pride ourselves on the high quality jewellery in our collections. We do not send tarnished jewellery to customers, all jewellery is sent in perfect condition. However, we understand that in this instance, the jewellery had been stored and as with any sterling silver product, tarnishing may occur. It is completely natural for sterling silver or gold plated sterling silver to tarnish, when it has been stored for long periods. This is not a fault. This does not mean that the product is poor quality, the jewellery simply needs cleaning to restore it to its original beauty. We provide a Care Card with all purchases as well as information on how to care for sterling silver and gold vermeil jewellery in the Jewellery Care section of our website. We offered advice on how to clean and take care of your silver jewellery which we hope you found helpful. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Very disappointing- packaging amazing - at an extra £3.95 - silver bracelet underwhelming to say the least - I will NOT be using them again”

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Posted 3 years ago

“l now have to pay £60 for somethinThe bracelet is very tiny and flimsy and it was too small for my wrist. When I attempted to return it I was refused due to it being personalised with the name mam on it. I argued that my son wilg I can't ware but I was still refused and told I could buy a bracket extension. SO... not only has my son paid £60 for a bracket that's worth probably £30 he now has to buy an extension so it will fit....”

Helpful Report

Posted 3 years ago

Dear Lynn We are very disappointed that you have left this poor review. We are a children's jewellery brand and this is very clear from all the imagery all over the site. Whilst the jewellery will fit many adults and certainly well into adulthood, we cannot guarantee that the jewellery will fit all ladies wrists. The bracelet sizing is set out clearly on the website and we also provide a size guide to help customers when purchasing jewellery. Our policy not to offer a refund on jewellery that has been engraved as instructed is an industry wide policy. I am sorry we have been unable to help you further. Kind regards Caroline Molly Brown London

Posted 3 years ago

“I bought a necklace with an initial engraved ,the engraving was very poor i have had to have it redone ,i could not send it back as it was ordered with an initial.I was very disappointed.”

Helpful Report

Posted 3 years ago

Dear Caroline We are sorry to hear that you were disappointed with the engraving. We use state of the art jewellery engraving machines used throughout the jewellery industry. We have worked closely with the engraving company and every piece of jewellery in the collections has been optimised by them to achieve the best engraving results. The initial engraved would have been in the Times Roman font which is generally considered to be classic and sophisticated. Kind regards Deborah Molly Brown London

Posted 3 years ago

“I purchased the baby diamond bracelet..... nobody could even see the diamond. Very disappointing indeed.”

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Posted 3 years ago

Dear Kim We are very disappointed to receive this poor review on such a popular best selling piece. Molly Brown London is the only children's jewellery brand to use 1pt, 2pt and 3pt diamonds in its designs. The bracelet has been in the collections since 2006 and it has been a runaway best seller since then. We are sorry that the bracelet was not what you were looking for. Kind regards Sophie Molly Brown London

Posted 3 years ago

Molly Brown London is rated 4.8 based on 2,731 reviews