Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.78

4.8 Rating 2,427 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,427 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

Visit Website

Phone:

02031426630

Write Your review

Tell us how Molly Brown London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Molly Brown London 5 star review on 13th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bracelet, perfect for christening gift. Delivered on time and packaged nicely. I'm sure the gift will be gracefully received.”

Helpful Report

Posted 3 weeks ago

“Good efficient service”

Helpful Report

Posted 3 months ago

“Good silver christening bracelet. Good website and easy online ordering. Great that they answer emails.”

Helpful Report

Posted 3 months ago

“Brought from Molly Brown before, engraving lettering this time round a little small. Also they had 30% off shortly after I ordered which was annoying. Overall happy, just slightly disappointed this time round.”

Helpful Report

Posted 3 months ago

“Unfortunately returned as it was too small”

Helpful Report

Posted 4 months ago

“Lovely product and packaging. The only slight negative is that I don’t think the product is big enough for personalisation to be viable, very small writing.”

Helpful Report

Posted 4 months ago

“Beautiful fairy necklace . I have bought just the pendent before - absolutely unique and perfect gift . It’s a shame that only pendants are not done anymore . Also the necklace the way it was packed - smees like it was rushed . The necklace was out of the box , the whole thing just fell off . I know I have not paid for gift wrapping and both times -there is a big difference in the way it was sent .”

Helpful Report

Posted 4 months ago

Hello Thank you for your feedback which we will raise with the dispatch team. At the UK Jewellery Awards when Molly Brown was a Finalist as UK Jewellery Brand of the Year, our packaging was described as 'some of the best in the industry' and so we pride ourselves on our luxury gift wrap which is provided with every purchase. We carefully place the jewellery in the gift box and do not tie the ribbons, because we appreciate that people will want to look at the jewllery before they give their gift. In this instance, it seems that the necklace must have fallen out of the box in transit and thankfully, as this is not in our control, we are pleased to report that this is a pretty rare occurance. Thank you so much for being a repeat customer and for your lovely comments about the Fairy Wish Collection. Please be reassured that you do not have to pay for the Bespoke Gift Wrap Service as we provide all of the packaging free of charge for you to wrap the gift yourself and we really do take every care with all of our orders. Kind regards Molly Brown Customer Care

Posted 4 months ago

“I thank Molly Brown for the lovely necklace that I bought and for their customer service. They tried very hard to help me with a parcel delivery, but unfortunately the problem is they use Yodel. Instead of a 24 hour delivery it ended up being delivered eight days later. Yodel managed to loose the package after the delivery person said he attempted to deliver, but in actual fact failed to even go to the Yodel delivery store. Molly Brown, thank you for your help.”

Helpful Report

Posted 4 months ago

“Lovely but slightly too big for a baby.”

Helpful Report

Posted 7 months ago

“Perfect item for a christening present.”

Helpful Report

Posted 7 months ago

“Lovely bracelett for daughters 1st birthday gift but way to big for a 1 year old (chunky) baby which is a shame. Considering it’s named a christening bracelet. Not sure when it will fit her.”

Helpful Report

Posted 8 months ago

“The birth stone bracelets were well presented and of nice quality. The stones were tiny but overall I was satisfied with my purchase and thought they represented good value.”

Helpful Report

Posted 9 months ago

“Pretty pendant for granddaughters christening. I knew the diamond would be small, however, even with magnifying glass, I can’t see the diamond. So somewhat disappointed with my purchase and would probably have chosen something else. I can’t comment on whether my granddaughter likes it, as I haven’t passed it on yet.”

Helpful Report

Posted 10 months ago

Dear D Anne, We are sorry to hear that you were disappointed. The diamond is a 1pt genuine diamond and Molly Brown London is the only children's jewellery brand that uses 1pt diamonds in its collections, rather than diamond chips. The diamond is small however, it is a perfect size diamond for a child. The jewellery is simple but sophisticated and we believe that the sizing is perfect for little girls as well as teenagers. All product dimensions and measurements are provided on the website, and we are also always very happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Molly Brown London

Posted 10 months ago

“Lovely honey bee bracelet for my grandaughter, i would have love the pink fairy on a bracelet that was not rigid, then she would have had matching necklace and bracelet.”

Helpful Report

Posted 11 months ago

“Lovely little silver bracelet can be altered in size through larger links which is great. I'm sure my granddaughter will love it. This bracelet is very delicate much smaller than picture but it's pretty and a nice little keepsake”

Helpful Report

Posted 1 year ago

“I purchased the birthstone necklace along with matching bracelet for my granddaughter for her Christening. I must say the I am somewhat disappointed with the necklace as the stone is so small it’s hardly worth having it. The stone in the bracelet is a better size. Having purchased Molly Brown jewellery for her sister I thought I’d buy the same but must admit was disappointed on this occasion.”

Helpful Report

Posted 1 year ago

“Its cute and but the text on the bracelet is sooo small”

Helpful Report

Posted 1 year ago

“Quick service, especially with engraving. I have to say I am somewhat disappointed in the color of the gold vermeil. It is very bright yellow. I wish I had gotten silver.”

Helpful Report

Posted 1 year ago

“I was looking for a butterfly pendant for my daughter's 21st, and this one came up in Google ads. What wasn't clear though, when I clicked through, is that this is a children's jewellery site. I mean the model looked young but I assumed her to be a young adult. It was only when I checked my confirmation a few days later, I noticed it was for children. I guess it doesn't really matter - she likes the necklace, but perhaps the target market needs to be clearer on some pages. Besides, I wouldn't spend £65 on a necklace for a young child! Anyway, very pretty necklace, nice petite size pendant on a good quality chain.”

Helpful Report

Posted 1 year ago

“A very nice necklace, a Christmas present for my granddaughter. Not sure about the huge brown ribbon to tie the box. Also the engraving is very feint, can hardly see it, however pleased overall with it.”

Helpful Report

Posted 1 year ago

Molly Brown London is rated 4.8 based on 2,427 reviews