Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,805 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Molly Brown London 5 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for a xmas present for my 5 yr old grandaughter who is obsessed with my heart locket. The locket arrived quickly the box is a bit damaged (i will need to glue it). The locket itself is pretty however its much lighter in weight and i dont think its quite worth the money.”

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Posted 2 days ago

“Product was lovely better than the photos. But the promised 3-5 day delivery did not happen. Parcel farce is a terrible choice. They never meet the 3-5 day promise. Don’t understand why anyone uses them.”

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Posted 2 months ago

Hi there, Thank you so much for your kind words about the jewellery — we’re delighted it’s even better than the photos. We use Royal Mail for our Free UK deliveries, and while they are usually very reliable, occasional delays can happen which are beyond our control. We appreciate how disappointing this is, and we are also disappointed because the jewellery was sent in a timely manner for you, so it is very frustrating when we are let down by a third-party provider. We understand that purchases from Molly Brown London are often emotional and for special occasions, and we can only sincerely apologise on their behalf. We truly hope the jewellery still brings joy to the moment it was intended for. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 months ago

“The bracelet itself is sweet but the engraving is very light and barely noticeable. I would have been even more disappointed if engraving had not been free. Packaging is beautiful, so nice to give as gift.”

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Posted 3 months ago

“Packaging looks good but shame about the product. Quite flimsy.”

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Posted 5 months ago

“Charm is very small”

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Posted 5 months ago

“The speed of delivery was great. Not happy with the quality of the product.”

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Posted 7 months ago

“Nice bracelet for my baby granddaughter but dissapointed with her name inscribed can hardly be seen it’s so small”

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Posted 8 months ago

Dear Sonya, Thank you for sharing your feedback. We are sorry to hear about your disappointment. After reviewing your order, we can confirm that the engraving was completed as per your instructions. We have not yet received any communication from you regarding this issue. Could you kindly email us at customercare@mollybrownlondon.com with clear images of the issue described with the engraving? Once we receive this, we will be able to offer further advice. Kind regards, Caroline Customer Care Molly Brown London

Posted 8 months ago

“Packing of the gift was lovely, looked really nice but was disappointed with the engraving, it’s hardly visible 😔”

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Posted 8 months ago

“The necklace is pretty but I can barely see the initial letter and the birthstone is very very small.”

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Posted 1 year ago

“The item was beautifully packaged but I felt it did not represent value for the money charged. The chain was very thin and the initial disc and star were miniscule. Quite disappointing. It would also be better if the item was displayed in the usual way in the box and not in a small.plastic bag.”

Molly Brown London 3 star review on 15th October 2024

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Posted 1 year ago

Dear Pauline, Thank you for your feedback, and I'm sorry to hear that the My Little Star Heart Necklace didn't meet your expectations. I noticed that the Bespoke Gift Wrap Service £3.95 wasn’t selected for your order, but I’m pleased to confirm that we included our complimentary brand packaging—complete with a gift box, gift bag, and ribbon, flat-packed for you to wrap the gift yourself. All of our jewellery is placed inside a small plastic bag during transit to ensure it arrives in perfect condition. Regarding the size, our jewellery is designed for children, and we strive to represent it as accurately as possible with detailed descriptions, including dimensions and materials, on the product page. I hope you will see from the product images that we represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. We’re always happy to answer any customer enquiries prior to ordering, and if you need any assistance in the future, please feel free to contact us at customercare@mollybrownlondon.com. We would be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Christening bracelet arrived very promptly and beautifully packaged. However, it wasn’t like the picture as it did not have 2 crosses on either side of the bracelet. Also disappointed with the personalisation as barely legible.”

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Posted 1 year ago

“I thought the quality was good but the butterfly pendant was a bit small.”

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Posted 1 year ago

“Not ok w/initial”

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Posted 1 year ago

“small necklace recommend making bigger ones for bugger girls????”

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Posted 1 year ago

Hi there, Sorry to hear that the necklace did not did not fit. 14'' is the industry size for a child’s necklace, and most of our necklaces are 16'' full length and therefore larger in size than most children's jewellery sizes. Of course everybody's bone structure is different, and so we list all the measurements and dimensions so that customers can check the sizing before they order. And we have created a helpful guide on sizing jewellery for Babies and Children here: https://www.mollybrownlondon.com/inspiration/a-guide-on-sizing-jewellery-for-babies-and-children/ We are always very happy to answer any customer enquiries, and if you do need any advice on sizing in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Nice shopping process, shiny silver all looking good but the name plate had a dot on it which can’t be polished which is not great. The box also doesn’t look great quality. The edges are kinda broken.”

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Posted 1 year ago

Dear Iva, We have received no communication from you regarding any issues with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and will be able to support you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Lovely item good delivery but disappointed with engraving very small”

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Posted 2 years ago

Hi Angela, We are sorry to hear you are disappointed with the engraving and we would like to give you some additional information. We use state of the art engraving machines used throughout the jewellery industry. We have worked closely with the engraving company and every piece of jewellery in the collections has been optimised by them to achieve the best engraving results. We also offer a preview function on the website to help you decide on different font options and how your chosen engraving will look. If you do need any engraving advice in the future, please contact us and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 years ago

“Super fast delivery, gorgeous little bangle but slightly disappointed with engraving ~ very small”

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Posted 2 years ago

Hi there, We are sorry to hear you are disappointed with the engraving and we would like to give you some additional information. We use state of the art jewellery engraving machines and the engraving needle is set to the deepest available in the industry, this is so the engraving is perfectly inscribed each time without variation. If you were not aware we do also have a preview function on the website to help you decide on different font options and how engraving will look depending on the length of the name. If you do need any engraving advice in the future, please contact us and we will be delighted to help you. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 years ago

“Very pretty but don’t feel it was worth the money”

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Posted 2 years ago

“The cross was smaller than I thought it would be so a bit disappointed. Years ago I bought one of your child necklaces at Fortnum & Masons which truly was amazing. For the amount I paid, I thought it would be more substantial. I was left wondering if you have downgraded your stock over the years? That said, the sales assistant I spoke to by phone on the day of purchase was very helpful, the item arrived on time and it was in good condition. Thanks”

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Posted 2 years ago

“The Lulu locket was smaller than expected and the engraving not very clear. Dispatch and delivery was good”

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Posted 2 years ago

Molly Brown London is rated 4.8 based on 2,805 reviews