Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,731 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Earrings look nothing like picture and absolutely do not look like they should be £50.00 slightly disappointed as can’t return , would I recommend no and put off purchasing a bracelet no aswell”

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Posted 3 years ago

“I'm very disappointed, I bought my daughter a gold bracelet when she was born, it arrived with a chip in which took away the plating.. I wasn't aware it was plated, for the price I paid I thought it was solid gold. They sent a replacement and I kept it in the box in the cupboard and today is my daughters first birthday and I have taken the bracelet out and its covered in brown spots? Almost like rust.”

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Posted 3 years ago

“The spelling was wrong which I’m upset about and it’s the wrong birth stone”

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Posted 3 years ago

Dear Julie We are very disappointed to see this poor review. We have checked your order and it was processed with the spelling that you provided. We cannot be responsible for customer spelling mistakes and hope that the Engraving Preview function that is provided for customer use, would eradicate any errors made when adding engraving instructions. We have also sent the birthstone that you ordered and so your order was completed correctly. Kind regards Molly Brown London

Posted 3 years ago

“Tried to contact them over a late delivery "although we paid extra for early delivery" for a christening bracelet, same excuse of them having a fault on their phone system, appalling customer service, seems they have gone back to the past i.e. got the order and money forget the customer and referrals”

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Posted 3 years ago

Dear Mr Lydiat It is very disappointing to see this poor review from you. Our telephone lines are very busy and we returned your call as soon as we were able. Customers can also reach the Customer Care team via LiveChat or via the Contact Us form on the website, or by email at customercare@mollybrownlondon. Your order was placed on 15th July, dispatched on the 15th July and delivered on the 17th July. The service chosen was an Express 1-2 working day delivery service and we are pleased to confirm that your order was delivered on time, in fact it was early, delivered on the Saturday rather than the Monday. When we called you unfortunately, the phone was hung up, however, we also emailed you. I am sorry that you are disappointed but we did our best to support you and importantly, your order was delivered on time. Kind regards Molly Brown London

Posted 3 years ago

“Disappointing product!!!”

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Posted 3 years ago

“The name is so small it’s barely visible”

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Posted 4 years ago

“I’m disgusted with the personalised bracelet I purchased, you cannot read the engraving unless you are really close up, this was very clear on the selling page. Of course nothing can be done about this. I paid for luxury packaging, this was damaged. No refund offered, I will advise future customers to keep away.”

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Posted 4 years ago

“Paid for express delivery but have not received order yet. Tracking says in Athens awaiting more information for customs clearance”

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Posted 4 years ago

“This was a special gift for 1st birthday. Bracelet wasn’t presented nicely. Card was misspelled and no apology given apart from offering me a blank card. Really disappointed. Do not waste your money.”

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Posted 4 years ago

“I ordered a babies bangle. It came soaking wet. Box soaking bangle soaking. I opened the boxes. Tried the bangle on my daughter. It was huge. It only has one size. It’s expandable although stay at a bigger or smaller size. It’s huge on my newborn daughter and tiny on my 10 month old niece. I emailed through as this is faulty. Was given a rubbish email saying they won’t help me. Absolutely disgusted. Now I’m stuck £145 down and a rubbish bangle that’s no good for anyone.”

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Posted 4 years ago

“I was very disappointed with my purchase, the engraving was very poor, so small and shallow could hardly see it”

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Posted 4 years ago

“Disappointing”

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Posted 4 years ago

“We have still not received the order and you are asking me for a review ?”

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Posted 4 years ago

“Very disappointed due to packaging”

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Posted 4 years ago

Dear Jill We are very sorry that your packaging was damaged in transit and had we known, we would have been very happy to send replacement packaging to you immediately. The brand packaging has been described as some of the best in the industry and we are so sorry that it didn't arrive in the perfect condition in which it would have been sent. Kind regards Molly Brown London

Posted 4 years ago

“Haven’t received my purchase to date. Can you please follow up on status of delivery. Kind regards, Catherine”

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Posted 4 years ago

“Hi. I'm afraid I can't be delighted with my purchase as I haven't received it yet. Jennifer Thorne”

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Posted 4 years ago

“Wouldn’t buy again. Ordered online and package arrived so damaged that it was a miracle the bracelet I bought wasn’t damaged. Very disappointed as I had purchased as a gift”

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Posted 4 years ago

Hello We were so disappointed to receive this review. Our customer care is extremely important to us and had we known your package had been damaged in transit, we would of course have replaced it immediately. If you would like us to send a new set of full brand packaging to you, please do let us know? Kind regards Molly Brown London

Posted 4 years ago

“I have returned the bracelets I ordered as I was extremely disappointment with the quality of the product. It was not as expected and the birth stones casing looked cheap and tacky”

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Posted 4 years ago

“The necklace I bought with a 14_16inch chain was too short ,I asked if I could return this but it was engraved with the letter m so they wouldn’t let me return it ,even though I would have bought another necklace with a longer chain very disappointed and will not be shopping with them again”

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Posted 5 years ago

“Our parcel has not been delivered”

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Posted 5 years ago

Dear Ms Edington We are very disappointed to see this review as we have tracked your parcel and can see that it was delivered on 21st December. Please do contact us at customercare@mollybrownlondon.com if we can provide any further assistance. Kind regards Molly Brown London

Posted 5 years ago

Molly Brown London is rated 4.8 based on 2,731 reviews