I ordered two identical necklaces for Christmas gifts. Theses were delivered well in time for Christmas and put away. On Xmas day they were opened and one was found to be tarnished. Customer service proved to be less than helpful insisting that this is a natural phenomenon and would not offer any help, other than to recommend I should clean the tarnished one with an appropriate cloth, It was suggested that handling whilst packaging could have been a contributing factor but would not accept any responsibility for the tarnished item.The least I would have expected Molly Brown to have done in the spirit of good customer service would have been to offer a replacement or at least to have offered to have it cleaned. Failing to receive a satisfactory response from them will stop me from ordering anything else from them in the future and will not miss any opportunity to explain the poor service received.