Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.72

4.7 Rating 31,671 Reviews

93 %

of reviewers recommend Moda in Pelle

4.7

Based on 31,671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 24th November 2025

1430

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a customer of Moda In Pelle for more years than I care to remember so didn't have to think twice when I needed a new pair of smart black boots for work (I'm the boss so they need to look good as well as be comfortable and durable), well these were so good that I ordered the same in the brown/tan as well. Even my partner commented on them and that is quite a recommendation in itself !!”

Helpful Report

Posted 3 weeks ago

“Dreadful refund communication. Sent 2 items back 20th October and still not heard any confirmation of return to warehouse despite Evri tracking confirmation of collection and on it's way. As today still waiting for confirmation.”

Helpful Report

Posted 3 weeks ago

“I have now bought several items of footwear from Moda in Pelle Pelle and I can honestly say you get comfort and quality every time. I proudly show off my purchases to my 3 daughters who have then bought boots for themselves and been so pleased too. I would recommend Moda in Pelle to anyone.”

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Posted 3 weeks ago

“Very wide fit around the calf and the boot reaches the top of my knee /I'm petite/. Unfortunately have to return them because they don't fit well on me and the photos didn't show how wide the fit is.”

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Posted 3 weeks ago

“Great quality and fabulous range of designs”

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Posted 3 weeks ago

“Delivery was very quick and straight forward. Very happy with both pairs of shoes.”

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Posted 3 weeks ago

“I have never been able to wear new shoes without stretching them first and needing to stuff the back of the shoe with a plaster so I didn't end up with a blister! Since finding Moda in Pella my life has transformed! Every single pair I have purchased feels like wearing slippers. They are a joy to wear and fabulous to look at. I own 11 pairs including boots! Keep up the good work and trendy designs.”

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Posted 3 weeks ago

“Website was very easy to navigate and use. Ordered Trainers as a birthday present expected to arrive the day prior however, it arrived a couple of days after the order had been placed. Excellent service!”

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Posted 3 weeks ago

“I bought my brown knee length boots to wear with midi dresses for autumn/ winter. They look great and are so comfortable. I absolutely love them!”

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Posted 3 weeks ago

“brilliant company brilliant products- have bought from them for years. Best shoes/ boots ever”

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Posted 3 weeks ago

“very comfortable shoes. nice colour”

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Posted 3 weeks ago

“The boots were to big and I had to send them back at my own exspense. The refund has taken a lng time and still have not got it yet even though these were sent back on the 18th October. Such a shame as I do love mode de pelle shoes and boots but it has put me off ordering any more from you.”

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Posted 3 weeks ago

“Five stars for the fabulous boots , no star for halving the price the day after I bought them”

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Posted 3 weeks ago

“Lovely stylish trainers just purchased my third pair so comfortable highly recommend”

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Posted 3 weeks ago

“Like walking on air - so happy with my purchase and managed to stay upright for 6 hours in Claridge's on Monday evening - thank you Moda in Pelle”

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Posted 3 weeks ago

“Great service. Arrived on time with no issues. Love the shoes and so comfortable. Wish they had more colours”

Moda in Pelle 5 star review on 5th November 2025

Helpful Report

Posted 3 weeks ago

“Order reference 1903918 (WEB1903918) I placed this order on 22nd October and paid for next day delivery. I have emails from you confirming the order, and the money has left my bank account. The link I have been provided with to track the order confirms Evri is still waiting to receive the parcel from you. I have sent an email to your customer service team daily for at least 10 days, each of which have been completely ignored. Your chatbot is too busy to help me. To add insult to injury, I then received an email from you asking that I review the boots I ordered, and now this request to review your service! After filling in an online form, I finally received contact from someone called isabella yesterday to confirm the order has been lost. I replied to confirm I would like the order re-sent, but again I have received nothing further to confirm that has been actioned or when I should expect to receive the order. There has been no offer to refund even the next day delivery charge. I realise that stuff goes wrong, and that wouldn't ordinarily bother me too much, but your complete inability to resolve this has been astounding! Your option in the following boxes ask me to confirm who made the delivery. There is no option to select "nobody".”

Helpful Report

Posted 3 weeks ago

“TWICE HAVE BROUGHT SHOES .HAD A CREDIT NOTE TO USE FOR DAMAGED BOOTS . COULD NOT USE IT AS YOU DID NOT REPLY TO MY EMAIL ASKING FOR HRLP.YOU SHOW A PHONE NUMBER THAT NO ONE ANSWERS . YOUR HELP AND ADVICE TO US IS A JOKE WE ARE NOT ALL GEN Z . SOME OF US ARE OLDER BUT STILL LIKE TO DRESS WELL MS M EVANS BET I DONT GET A REPLY TO THIS!!!”

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Posted 3 weeks ago

“Great delivery service. Boots were of good quality, unfortunately item they didn’t fit properly so had to return.”

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Posted 3 weeks ago

“Cowhide cowboy boots. I am very cross with alot of shoe companies who now thing a size 8 is a 41 euro size, this always used to be a 7. Which is why although the boots were lovely, well made, I have had to send back because they were far too small. Would of purchased a size 9 but only a few styles offered in this size. So now moda will have to be scrubbed from the list, where I can purchase shoes. I have had to contact company to send my refund as over the 10 days. Also not happy having to pay returns.”

Helpful Report

Posted 3 weeks ago

Moda in Pelle is rated 4.7 based on 31,671 reviews