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MODA Doors Reviews

4.1 Rating 1,650 Reviews

78 %

of reviewers recommend MODA Doors

Company Reviews

Product Reviews

4.1

Based on 1,650 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 12th April 2024

MODA Doors 5 star review on 2nd April 2024

MODA Doors 5 star review on 27th January 2024

Tina Summersgill

MODA Doors 5 star review on 26th January 2024

MODA Doors 5 star review on 12th January 2024

Lydia Dickinson

MODA Doors 5 star review on 15th December 2023

MODA Doors 5 star review on 15th December 2023

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door damaged on delivery .Emails and phone calls ensued, still not had a reasonable answer.”

Posted 3 years ago

“My door has never arrived - I fully appreciate with todays problems (April 2020) it would take a while but after 'politely' chasing it is apparently out of stock.”

Posted 4 years ago

“We order two doors with a delivery date of 3-5 days, they ended up taking nearly two months to arrive.”

Posted 4 years ago

“Ordered the door 10am on the Monday, there websites says 3 to 5 working days delivery they count the Monday as it was ordered before 11 am it actually wasn’t delivered until the following Wednesday meaning it was 8 working days until it was delivered.... not great.”

Posted 4 years ago

“Very nice doors. Used these before. Usually a great service. One of the doors i ordered took about 3 months to arrive. Another bi fold door was missing fitiings. No response to emails.... very poor service.”

Posted 4 years ago

“The delivery service was very good but the door we ordered has started to delaminate down both sides of the door so we are disappointed in the product and it cost £370!”

Posted 4 years ago

“I placed our order for the Tigris Door on Friday and I received an email to say order accepted but I have had no email or contact about delivery since then, I have then emailed yourselves last night but I still have no no contact to advise the situation with my order please can someone get back to me urgently as I need to know what’s happening ASAP”

Posted 4 years ago

“Still not received my doors yet ! Still waiting!!! My rating is on slowness of purchased item.”

Posted 4 years ago

“Doors are great - shame about the rude obnoxious delivery drive, would probably not us this company again due to him”

Posted 4 years ago

“Order 4 doors one wrong size still waiting on refund constantly message them but no reply feel like I've been ripped”

Posted 4 years ago

“We ordered an in keeping fire door which eventually turned up after 10 days, we wrestled with a delivery date from the third party courier, all three contact numbers for the courier company rang to voicemail only. After calling Moda for help they could only say they would chase with no follow-up call to myself. The door itself was good quality and finished nicely in our house. I would use Moda doors again on the basis they changed their currier company.”

Posted 4 years ago

“Door arrived damaged, had to send straight back”

Posted 4 years ago

“Good quality door but a week late on delivery after several phone calls/emails and small areas of damage on edges of door but didn't return because didn't know how long we'd have to wait for a replacement !!”

Posted 5 years ago

“There are no problems with the product I purchased. However, the website stated several times when ordering, that I would receive my order in 5 working days. There was no communication after taking payment except for a confirmation email, 9 days later I was contacted by the courier to inform me that the delivery was coming the next day. After waiting in all day and after several calls to the courier nothing turned up. Despite being told on the phone as late as 7pm that it was still on its way and arriving that evening. The door arrived the next day, the driver was very helpful and I can’t fault the product. Wasted a lot of my time waiting and phoning courier so not exactly my idea of good service.”

Posted 5 years ago

“Doors I bought came damaged and not the best quality. MDF in the solid door (as described) was not glued in the bottom so it was making the noise. Doors were described as 40mm solid door. But came 35mm and with hollows. Not really happy with the purchase I paid more than every else online for them doors thinking pay more for quality but really not worth it.”

Posted 5 years ago

“I'm afraid my experience of buying doors from Moda hasn't been good. Out of the four pairs of doors I had ordered two were ok and two were not. One was bent and one is just definitely not the quality advertised. It said on the website the doors are pre-finished (white prime ready for painting) but they're not. They need to be sanded and some holes filled in and I have to say a similar pair of doors I got in B&Q was better quality (and cheaper). I had put in a complaint and received a reimbursement for one of the doors but no news on the other (and it has been weeks since the inspection of both). The fact that the doors were not the right quality has caused additional work and hassle (and loss of time plus costs) during the renovation and I'm afraid I won't be buying from Moda again. Next time I'll go into a shop so I can see what the product I'm purchasing actually looks like... So fair play for processing the complaint (partly at least) but wouldn't recommend, I'm afraid.”

Posted 5 years ago

“Moda doors and haulage company don't seem to havr aligned their processes and info flow, delivery process outrageously bad! I ordered 2 doors, but only one arrived. From then on I had to chase the haulage company (who first said they had the door and would deliver it 3 days later, but didn't turn up) and Moda doors, with the relevant departments being only occasionally reachable. Had I not chased them almost daily for a week, none of them would have ever noticed that the 2nd door had not been delivered, so their processes are faulty. Even when I had explained that one door was missing there was no initiative from Moda Doors to get the replacement door out to me. I chased them again and finally it got clear that a new batch of doors was on it's way and that a new delivery would be fixed the following week. The following week comes and no call until Wednesday, so I called them again, both Moda Doors and the haulage company and...horray, they call me back, schedule the delivery day...and a month after the order I finally got the 2nd door. Not thanks to them. Recommendation: order from XL Joinery directly if they are the manufactorer.”

Posted 5 years ago

“Door arrived damaged. Carpenter could have repaired it which would have meant we could have met the building completion deadline. By the time we had an offer of a refund of £36 (on a £500 door) we had missed the deadline. We are not accepting such a small refund and have asked for the damaged door to be collected and another one sent. Still not received the new door.”

Posted 5 years ago

“Yes, I received a message to say that the door I ordered had been dispatched, still no sign of it, today being 16th July, hopefully here tomorrow.”

Posted 5 years ago

“We were expecting the door last week and we still haven’t received it. I sent two emails about it and did not get a reply. I had then to call to try to find out when we should received it to finally get a polite but vague answer. I can’t say anything about the door yet.”

Posted 6 years ago

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MODA Doors is rated 4.1 based on 1,650 reviews