"Moda doors and haulage company don't seem to havr aligned their processes and info flow, delivery process outrageously bad!
I ordered 2 doors, but only one arrived. From then on I had to chase the haulage company (who first said they had the door and would deliver it 3 days later, but didn't turn up) and Moda doors, with the relevant departments being only occasionally reachable.
Had I not chased them almost daily for a week, none of them would have ever noticed that the 2nd door had not been delivered, so their processes are faulty.
Even when I had explained that one door was missing there was no initiative from Moda Doors to get the replacement door out to me.
I chased them again and finally it got clear that a new batch of doors was on it's way and that a new delivery would be fixed the following week.
The following week comes and no call until Wednesday, so I called them again, both Moda Doors and the haulage company and...horray, they call me back, schedule the delivery day...and a month after the order I finally got the 2nd door. Not thanks to them.
Recommendation: order from XL Joinery directly if they are the manufactorer."