Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,317 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order, processing and delivery all done without hassle or delay - as, I hope, should be expected.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Donald Yonge! We are pleased to hear that your order, processing and delivery were all completed without hassle or delay. We agree that this is exactly what you should expect from a reliable service, and we are glad we met those standards for you! Thanks From The Mobility Smart Team

Posted 3 months ago

“A no worries quick transaction thankyou”

Helpful Report

Posted 4 months ago

Thank you so much, David Mitchener, for your feedback! We are delighted to hear that you had a no worries quick transaction. We aim to make every order as smooth and efficient as possible, so we are glad we met your expectations! Thanks From The Mobility Smart Team

Posted 3 months ago

“It was a bit smaller that what i intended to use it for i cant rate it as i have not used it because its a present”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We’re sorry to hear the size wasn't quite what you expected for your gift. We do include the full dimensions in the product description to help with planning, but we understand how tricky it can be to visualize. Since it is a gift, please let us know if we can assist you with an exchange for a larger size or provide any further details to ensure the recipient is happy. Thanks From The Mobility Smart Team

Posted 3 months ago

“Fast delivery, sturdy item delivered as requested. Thank you.”

Helpful Report

Posted 4 months ago

Thank you so much, Jasvir Bhumber, for your kind feedback! We are delighted to hear that you experienced Fast delivery and that your sturdy item was delivered exactly as requested. We appreciate you choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“I am a disabled elderly person and did not unpack tem immediately. When opened it was not what I expected. I required a mains unit and not a charing unit. I have made contact with you and have received a reply that matter is being looked into. Please advise me state of action. It is important that I receive the correct item as I live on my own and subject to falling. I need correct item so that any helpers can assist me.”

Helpful Report

Posted 4 months ago

Dear Clive, Thank you for bringing this to our attention. We understand how vital it is for you to have the correct equipment in your home, especially to ensure your safety and the ease of those assisting you. We would like to confirm that we have sent an email to your inbox containing: Return Instructions: Clear steps on how to return the charging unit you currently have. Product Recommendation: A direct link to the mains-powered unit that meets your specific requirements. Please check your email (including your junk/spam folder) for these details. We want to ensure you get the correct item as quickly as possible. If you have any trouble accessing that information or need further assistance with the return process, please don’t hesitate to reach out to us directly. Thanks From The Mobility Smart Team

Posted 3 months ago

“As advertised and perfect for my needs .”

Helpful Report

Posted 4 months ago

Thank you so much, Pamela Coles, for your kind feedback! We are thrilled to hear that the product was exactly As advertised and is perfect for your needs. Knowing we could provide the right solution for you is wonderful news! Thanks From The Mobility Smart Team

Posted 4 months ago

“Ordered for a friend, they were pleased with it and looks like it will do the job, but hasn’t used it yet.”

Helpful Report

Posted 4 months ago

Thank you so much, Margaret Mansell, for your kind feedback! We are delighted to hear that your friend was pleased with it and that the product looks like it will do the job. We hope it proves to be very helpful once they start using it! Thanks From The Mobility Smart Team

Posted 4 months ago

“Good communication. Replied promptly to all my enquiries and delivery was done according to the date I wanted as I was away. I would recommend this company”

Helpful Report

Posted 4 months ago

Thank you so much, Sunita Ramanuj, for your lovely review! We are delighted that you experienced Good communication and that we could reply promptly to all your enquiries. We are very happy we could arrange the delivery according to the date you wanted to fit around your schedule. It means a lot to us that you would recommend this company! Thanks From The Mobility Smart Team

Posted 4 months ago

“Product is being a great help to my mobility”

Helpful Report

Posted 4 months ago

Thank you so much, Dorothy Chadborn, for your kind review! We are absolutely thrilled to hear that the Product is being a great help to your mobility. Knowing that our products make a real difference to our customers' daily lives is the best feedback we can receive! Thanks From The Mobility Smart Team

Posted 4 months ago

“I have bought many times mobility scooter parts from you. Each time has been without problems. Delivery through your carrier has been trouble free. Truely a great service.”

Helpful Report

Posted 4 months ago

Thank you so much, John Michael Salinas, for your continued loyalty! We are thrilled to hear that having bought many times from us, each experience has been without problems. It is great to know that our delivery carrier has been trouble free for you as well. We truly appreciate you describing our work as Truely a great service! Thanks From The Mobility Smart Team

Posted 4 months ago

“Really pleased with the quality and sturdiness of the magnifying stand Certainly recommend”

Helpful Report

Posted 4 months ago

Thank you so much, Carol Coggins, for your kind review! We are really pleased to hear that you are happy with the quality and sturdiness of your magnifying stand. It means a lot to us that you would certainly recommend our products to others! Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to use just let down by parcefarce I changed the the delivery date within 10 minutes of recieving the time slot and acknowledging by email. Guess what they took no notice and delivered and we were away from home,so had to get a neighbour to move they said in a safe place that we don't have . Parcefarce minus 10 score”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are glad to hear that you found our service Easy to use, but we are very sorry to hear about the trouble with the delivery. It is disappointing when a courier doesn't follow instructions, especially after you received email confirmation. We will certainly look into this with the delivery company to prevent it from happening again. We're glad your neighbour was able to help! Thanks From The Mobility Smart Team

Posted 4 months ago

“Brigits Bought a set of two due to using crutches, ment to keep them together. Don’t work keep popping off not that impressed!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback with us. I’m sorry to hear that the Bridgit crutch holder isn't staying secure on your crutches as expected. While we designed them to be versatile, we have found that they may not work perfectly on every type of crutch due to variations in tube diameter and material finishes. We want you to be completely satisfied with your purchase, so if they aren't working for you, please feel free to return them for a full refund. Please reach out to our customer support team at contact@mobilitysmart.co.uk so we can help process that for you right away. Thanks From The Mobility Smart Team

Posted 4 months ago

“Great service. Quick delivery. Would recommend”

Helpful Report

Posted 4 months ago

Thank you so much, Mike Lawless, for your kind feedback! We are thrilled to hear you received Great service and Quick delivery. It means a lot to us that you Would recommend our services to others! Thanks From The Mobility Smart Team

Posted 4 months ago

“From ordering my wheelchair on the Mobility Smart website to it being delivered was very efficient, no problems at all. The delivery was on time and easy to track. The wheelchair was very securely packed, yes yes, I was very pleased!”

Helpful Report

Posted 4 months ago

Thank you so much, Simon White, for this fantastic feedback! We are thrilled to hear that the entire process—from ordering your wheelchair to delivery—was very efficient with no problems at all. We are glad the delivery was on time and easy to track, and that you noticed the wheelchair was very securely packed. Knowing you are "very pleased!" is the best news we could hear! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent range of products. Ive never needed help with mobility before but, after breaking an ankle, definitely did. My local council had a limited choice of aids ( though they did have some, which I had) and most didn't suit my needs. MobilitySmart had exactly what I needed ( the bath grab bar) at the best price I could find. It's a wonderful bit of kit - I wish I'd had it long ago and easy to fit. To get free postage I ordered a couple of other bits and am equally pleased with them for value and quality”

Helpful Report

Posted 4 months ago

Thank you so much for this wonderful feedback! We are so glad we could help you find exactly what you needed during your recovery. It’s great to hear the bath grab bar was easy to fit and is proving to be a wonderful bit of kit, and that you are equally pleased with the value and quality of the other items in your order. We strive to offer an excellent range of products at the best prices possible! Thanks From The Mobility Smart Team

Posted 4 months ago

“The table does what I wanted. It arrived sooner than expected (1.5 days). What else can I say?”

Helpful Report

Posted 4 months ago

Thank you so much, Angus Somerville, for your feedback! We are delighted to hear that the table does what you wanted and that it arrived sooner than expected in just 1.5 days. We aim to keep things simple and efficient, so we're glad everything worked out perfectly for you! Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to purchase and quick delivery”

Helpful Report

Posted 4 months ago

Thank you so much, Michelle Curran, for your kind feedback! We are delighted to hear that you found our process Easy to purchase and that you received a quick delivery. Making things simple and fast for our customers is what we strive for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent Customer Service. Product had to be returned, but Simon & Fraser were very prompt with their responses, as well as being professional, friendly & helpful. Thank you very much.”

Helpful Report

Posted 4 months ago

Thank you so much, Liz Staines, for your kind words! We are delighted to hear that you received Excellent Customer Service. > Even though the product had to be returned, it’s wonderful to know that Simon and Fraser were able to assist you in such a professional, friendly, and helpful manner. We will be sure to pass your thanks on to them! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service and prompt delivery”

Helpful Report

Posted 4 months ago

Thank you so much, Colin Young, for your kind feedback! We are thrilled to hear you experienced Excellent service and prompt delivery. Providing efficient support and getting orders out quickly is always our top priority! Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,317 reviews