Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,319 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Millbry Hill 5 star review on 11th November 2026

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with the service I have received, the boots I ordered look like they have been on display wrinkled around ankle and faded. I wanted to exchange them for another pair and was offered a Good Will Gesture for some boot cream ..I find this insulting, £400 pair of boots, any professional retailer would exchange them, I will go direct to supplier as I am sure I will get the correct service I should of been offered by yourselves.”

Helpful Report

Hello Peri, Im sorry to hear you are disappointed. I do believe you have met a resolution with our customer services team. If there is anything else we can do to help then please do not hesitate to call on 08006520432 or email sales@millbryhill.co.uk. Sincere Apologies, Millbry Hill

“I was pleased with my purchase result. I got what I expected, when I wanted it, and in good condition.”

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“Excellent service, goods arrived the next day.”

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“Great product Shipping proposition is the only negative. Compared to others selling via an ecommerce platform the cost of shipping is somewhat higher.”

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“Super fast delivery - thank you.”

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“The delivery was efficient. My concern is that I bought a reversible Ariat Gilet which was meant to have a plain outershell with large pockets etc and a check pattern inside without pockets. The item was delivered inside out which I found strange and the reason was clearly that the label was sown to the outershell not the inside!!!”

Helpful Report

Hello Carole, Thank you for your query. I do believe that you have received email correspondance from a member of staff from the customer services team. If you would like any further assistance then please do not hesitate to call 08006520432 or email sales@millbryhill.co.uk. Sincere apologies, Millbry Hill

“Made an error with the delivery of my order, but rectified it quickly.”

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“Got all items from different stores all in one bag , quick delivery v,very good service”

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“Super Duper quick delivery. Very please with item”

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“Very happy with my purchase prompt delivery 🚚”

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“Great shop”

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“Parcel arrived promptly. Well packaged and protected.Thanks very pleased with the service.”

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“Ordered and received within five working days, perfect”

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“Very quick delivery. I had to return 1 item because it was too small (dog coat) Full return given within 3 days! I will use again Thanks Julie.,e”

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“Unfortunately, I purchased a couple of 'Picnic rugs' just to discovered that those were just a couple of plaids. had to send them back.”

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“Easy order and delivery from Website. Bought as a present ( from advice from son in law!). looks lovely. No stockists anywhere near me. Not sure who delivered now and that option not available on review.!”

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“Your service y excellent my order arrived within 3 days and I’m very satisfied with my purchase Thankyou”

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“Jumper arrived full of holes. Very poor quality. P”

Helpful Report

Hello Penny, We are very sorry to hear your item has been received faulty. This isnt how we would expect an order to be sent out. So we can get this dealt with as a matter of urgency, Could you please send over a picture of the product to sales@millbryhill.co.uk. Sincere Apologies, Millbry Hill