Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 11th June 2025

439

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to leave a well earned review for two lovely girls Katrina and Laura for the excellent customer service. nothing was too much trouble for them. I as a job delivering horse bedding and will highly recommend Millbry Hill to all my customers. well pleased with the product as well.”

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“Missed delivery twice but Kristina use to help me continuously support without even asking and keep updating me for and sent all relevant number of delivery and tracking.she is very good.i wish I could have staff like Kristina. Millbry is so lucky to have staff like Kristina.”

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“I really like everything they do”

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“Very impressed by customer service and friendly communication. Exchange and refund processed promptly. Professional and helpful. Thank you!”

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“I was looking for a hard to find pet food item which I desperately needed for my Rabbits. (Versele Laga Cuni Complete food for rabbits) I discovered Millbury Hill after being let down by other companies including Amazon, who took ages to deliver or lost my packages. I found Millbury Hill service to be Very quick. I ordered the item 5pm on the day before, and my product had arrived by 11am the next day! Price was very reasonable. Item was packed in a sturdy bag. I was very pleased with the speed and reliability of Millbury Hill, and will order from them again.”

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“Millbry Hill is always my first stop for our equestrian needs. However, I was disappointed this weekend when wanting to purchase 2 riding hats for my daughters and was unable to due to extremely low stock levels in the Richmond store. I would expect stock levels of such a vital piece of riding equipment to be kept high at all times. This also meant us having to travel over 30 miles to purchase the hats and you missing out on the sale.”

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Hello, Im very sorry you did not have a successful shop with ourselves on this occasion. I have passed this over to our store managers and our HR team. Sincere Apologies, Millbry Hill

“Purchasing straightforward delivery information regular and accurate. On arrival goods were well presented and packaged in mint condition. Pleasure doing business with you and will do so again. Many thanks”

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“Very good shipping price and quick and easy to find all the products you need”

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“Great as usual, fantastic quality”

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“Excellent customer service & so friendly. I paid for express delivery. Unfortunately this didn’t happen due to the carrier. Phoned Millbry Hill who got in touch with the carrier & refunded the extra for express delivery.”

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“Great website. Easy to use. Fast delivery. Good packaging. Very happy with the product.”

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“Easy to use website, placed my order, and follow up emails very helpful. Order was delivered sooner than expected date. Very pleased !”

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“Staff very friendly and helpful. 1 product I went for was not in stock but soon ordered for me to collect in 3 days. Glad I’ve found a local store that I can get all my chicken feeds/bedding etc from. Very happy 😃”

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“Great no fuss service providing quality product at excellent price & free fast delivery”

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“Order was unfortunately separated as part was sent to wrong depot causing a delay in delivery. Otherwise happy with service.”

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“Really good prices, very impressed. Few items missing from order but they sorted it straight away and I had the missing items with 2 days. Will definitely be using them regularly for animal bedding, food, treats and accessories.”

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“Great product,price ,fast delivery ,will deal with again...many thanks *****”

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“First time I’ve used Millbry Hill and I would recommend to anyone. I will be using them again for my feed. 5 🌟🌟🌟🌟🌟 Thank you.”

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“Service was great, ordered, confirmed, notification of delivery, and it arrived, clockwork!”

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“very good service”

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Millbry Hill is rated 4.7 based on 4,750 reviews