Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

Visit Website

Write Your review

Tell us how Millbry Hill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products,good service and good delivery”

Helpful Report

“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

Helpful Report

“Parcel didn't arrive on estimated delivery date. When it was delivered only one item received. The other item arrived the next day.”

Helpful Report

“Order was a day late but put that down to FedEx. Grass appears in good condition and is well packed. Havent offered it to Oscar yet so dont know whether he approves. Good price. Better than the cheeky local pet shops who charge £1.50 per bag more.”

Helpful Report

“Think it a bit much when feed still hasnt arrived after 10 days & yet you can email me to leave a rating - very poor service”

Helpful Report

“Always delivered quickly and in good condition. Superb customer service, keep up the good work. We will be buying from again.”

Helpful Report

“Excellent prompt service and delivery. I always buy my cat litter from Millbry Hill because of their reliability”

Helpful Report

“Very poor service. Sent numerous emails with regards to my order with one reply to say that I should receive my order on the 12th by 6pm. Still awaiting the order as well aa a reply to my emails asking what is going on. Taking my business elsewhere in the future.”

Helpful Report

Hi Stephen, Thanks for taking the time to leave a review. I can confirm our customer services team have been intouch with you and a resolution has been met. Kind Regards, Millbry Hill

“Arrived on time and as described. I was kept updated on the progress of the order throughout. Great service. Thanks”

Helpful Report

“I always buy omega biscuits from millbry hill, I have 4 large dogs, and they love omega biscuits, i find Millbry Hill have always been good value for money”

Helpful Report

“Great product and delivered in good time.”

Helpful Report

“Great products but delivery was very slow on this occasion so nearly ran out of the food on order. Was told when despatched but then took over a week to arrive”

Helpful Report

“Verb good service, prompt delivery, will purchase again from them.”

Helpful Report

“Excellent service as ever! Order arrived in good time and was well packaged. Happy with items received.”

Helpful Report

“Rubbish customer service ordered and it said the next 2 days , 5 days later still not here !”

Helpful Report

Hello Charlotte, Thanks for taking your time to leave a review. The delay had been caused because you ordered during the bank holiday, the office and warehouse were closed and we were physically unable to dispatch this until our first working day back in the office. I can confirm the reason that your order has not arrived is because you had emailed to cancel this and you have been provided a full and complete refund as you requested. You had been advised upon your contact with our customer services that your order would be dispatched on the first working day and would be with you within two working days, as this wasnt acceptable, a refund was processed. Kind Regards, Millbry Hill.

“Very helpful n very pleased”

Helpful Report

“Excellent quality, super quick delivery- very happy with my purchase :)”

Helpful Report

“Good quality, good service”

Helpful Report

“Very good 5*”

Helpful Report

“Ordered specific feed for my horses the price was really good and the delivery was even better.”

Helpful Report

Millbry Hill is rated 4.7 based on 4,468 reviews