Mellor Online Reviews

Name: Mellor Online
Address: 139 Manor Road, 139 Manor Road, Wakefield
Rating: 4.90

4.9 Rating 886 Reviews

99 %

of reviewers recommend Mellor Online

4.9

Based on 886 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924274774

Location:

139 Manor Road,
139 Manor Road
Wakefield
WF5 0LQ

Mellor Online 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not fitted yet but all looks good”

Helpful Report

Posted 6 days ago

“Excellent technical support. And competitive pricing. Contacted prior to purchase with questions - not only did they answer my questions but the went on to offer full support if I had trouble installing. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review! We're really pleased to hear that you found our technical support helpful and our pricing competitive. We believe that good customer service doesn't stop once an order is placed, so we're always happy to answer questions before and after a purchase. It's great to know this made a difference for you. Thank you for choosing Mellor Online, and if you ever need any further assistance in the future, we're always here to help. Enjoy your new heater! 😊

Posted 1 week ago

“Very fast delivery and item as described”

Helpful Report

Posted 1 month ago

“Excellent service, speedy delivery, everything as expected and described, well packed. Highly recommend.”

Helpful Report

Posted 2 months ago

“Easy hassle free transaction Would recommend”

Helpful Report

Posted 3 months ago

“Great prices, very prompt delivery, abd excellent aftersales service”

Helpful Report

Posted 3 months ago

“Usual exellant service and sensible price.”

Helpful Report

Posted 3 months ago

“very competitive prices exellent delivery and communication.”

Helpful Report

Posted 3 months ago

“All good thanks”

Helpful Report

Posted 4 months ago

“Ordered a full hydronic system from Mellor last year, always very helpful and great service. Had a fault with it recently and spoke to Simon, incredibly helpful and all resolved very quickly. Great company and cannot recommend enough.”

Helpful Report

Posted 4 months ago

“Excellent customer service from posting the ECU & receiving back 7day turnaround including weekend”

Helpful Report

Posted 4 months ago

“Stuart most helpful, needed as documentation online is somewhat sparse.”

Helpful Report

Posted 4 months ago

“Very pleased with everything.”

Helpful Report

Posted 4 months ago

“Very helpful, fast service and competitive prices.”

Helpful Report

Posted 4 months ago

“Service and delivery was good. Not fitted delivered part yet.”

Helpful Report

Posted 5 months ago

“Always good service.Many thanks.”

Helpful Report

Posted 5 months ago

“Always excellent service with next day delivery and competitive pricing.”

Helpful Report

Posted 5 months ago

“I placed an order. Paid online with Apple Pay Order confirmed Confirmation Email received Then the order was cancelled. 'fraud' being the reason! I emailed to enquire how this conclusion was reached. No reply. No purchase. A lost customer! Useless. You need to do better.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback, and I’m really sorry for the frustration this situation has caused. We did not receive any email enquiry from you following the cancellation, otherwise we would absolutely have responded. We always aim to reply to all customer messages as quickly as possible, so I apologise if there has been any issue with delivery of your email to us. With regards to the order, we take fraud prevention extremely seriously — both to protect our customers and our business. When a payment provider or bank flags a transaction as potentially fraudulent, we are required as a company to act immediately. In these situations, the correct and responsible action is to cancel the order and issue a full refund straight away, which is what was done in this case. We completely understand that this can be frustrating, especially when you know the order was genuine, and we are very sorry for the inconvenience caused. As a gesture of goodwill, if you would still like to place an order with us, we would be happy to offer you a 50% discount — please just contact us directly and we will arrange this for you. We genuinely value every customer and hope we can restore your confidence in us. Kind regards, Stuart

Posted 5 months ago

“Excellent service. Very good advice and help.”

Helpful Report

Posted 5 months ago

“100% from start to finish, even after I'd received the part ,I had a query and almost immediately responded ,after hours even and I was not expecting that. Great service will use again if need anything else.”

Helpful Report

Posted 5 months ago

Mellor Online is rated 4.9 based on 886 reviews