Mellor Online Reviews

Name: Mellor Online
Address: 139 Manor Road, OSSETT
Rating: 4.90

4.9 Rating 678 Reviews

99 %

of reviewers recommend Mellor Online

4.9

Based on 678 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01924274774

Location:

139 Manor Road
OSSETT
WF5 0LQ

Mellor Online 5 star review on 12th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. The parcel arrived on time, and very well packed.”

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Posted 1 week ago

“quickly and easily ordered and delivered”

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Posted 3 months ago

“Always great ti deal with Stuart as he has so much knowledge that helps us with our customers”

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Posted 6 months ago

“Great service from mellor online”

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Posted 11 months ago

“Only 1 star off because item I wanted was out of stock. Otherwise very good.”

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Posted 1 year ago

“I have used Mellor for a few years and would normally give 5 stars [ good stockholding, keen prices, reasonable delivery charges and attentive helpline]. However, latest transaction got tangled up in the Xmas period and there was some confusion about when the website would be open for ordering. This caused some mild embarrassment with my client. Highly recommended.”

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Posted 2 years ago

Thank you for your feedback, Michael. We apologize for any inconvenience over the Christmas period, which can cause issues, as we were closed for 2 weeks but we are now fully operational again. Please contact me when you want to place another order and I'll give you some extra discount for the delay.

Posted 2 years ago

“The service is very good but as I run a small heater repair business the delivery is a lot longer than any of the other suppliers”

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Posted 2 years ago

Hi Terry, Thank you for your feedback. Please note: that the service you selected at checkout was our Royal Mail 1st Class service priced at £3.75+vat, in 98% of cases customers' parcels will arrive the next working day. This service is 1-3 working days. All items placed are shipped on the same day if ordered by 4 pm. After checking the delivery time of your item, I can see it was delivered within 3 working days. We also have an upgrade to guarantee next-day service if your items are urgent for those important jobs. https://www.royalmail.com/track-your-item#/tracking-results/32034192400030395F9CD

Posted 2 years ago

“Prompt reply’s to queries and good pricing and delivery, be aware some of the accessories aren’t necessarily brand names as advertised”

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Posted 2 years ago

Hi Andrew, thank you for your review and for having a chat with me via email regarding your issue with the Fuel tank which is item (M7881) https://bit.ly/3yH8odx. The fuel tank is advertised as suitable for Ebersapcher and Webatso heaters, this is a none branded product, which is manufactured by us. All our manufactured products are at the same level of quality, but a lot cheaper than the branded name fuel tanks.

Posted 2 years ago

“Ordered a glow plug for my diesel heater on my narrowboat, Mellor was the cheapest I could find and delivery was quick.”

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Posted 2 years ago

“Very competitive on price and faultless customer service. There were a couple of incorrect parts shipped, which was a little frustrating and could have been very irritating but for the friendly on knowledgable technical support and the prompt shipment of replacements.”

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Posted 2 years ago

“Products as advertised. Delivery took quite a long time (Brexit, virus?)”

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Posted 3 years ago

Thank you for leaving us feedback and yes we have been experiencing shipping delays due to the run-up to Christmas, and COVID-19. We really appreciate your understanding in these difficult times.

Posted 3 years ago

“No problems.Prompt delivery”

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Posted 3 years ago

“Found Mellor online to be very efficient.”

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Posted 3 years ago

“Had a good range . How ever two of my preferred items were listed as in stock. But out of stock when ordering ,with no guidance as to when it would be back in stock .”

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Posted 3 years ago

Thank you for your review, we always appreciate our customer's feedback and try and improve our services where we can. Due to our live-stock levels, once the item is out of stock, we make sure customers are not able to buy that product which is most important to avoid disappointment. Stock levels online can change so fast, depending on demand and how many customers want the same item. We always recommend using the, email me when back in the stock tab on the product page, option, so when the items come back in stock the system will email you automatically. Or, if very urgent, please call or email sales@melloronline.co.uk where we can advise you of the delivery date.

Posted 3 years ago

“Bought the Webasto Diesel Cooker, an excellent product, works well, I would recommend. Shipping was superb, it arrived the following day. I gave a 4 Star rating rather than 5 as I tried on two occasions to make a call for some technical advice about ordering an extra fuel line, I couldn’t get through. It appears the company prefer email. I wasn’t too disappointed but there are times when a technical phone call is more beneficial than having to write an email especially when working on a vehicle and not being near a computer. All in all I bought a great product with very fast shipping, I am satisfied.”

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Posted 3 years ago

Hi Gordon, thank you for the review. We as a company would always prefer to chat on the phone regarding technical queries, as you are right, emails are not always the best way. On some days our technical calls can be in high demand, but we would also recommend leaving a message via our voice mail system when lines are busy and someone will always call you back. For the inconvenience, I'm going to issue you a £15 refund from your purchase from us.

Posted 3 years ago

“Mellor processed and dispatched the order promptly.”

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Posted 3 years ago

“I ordered exactly what was needed and couldn’t believe how quickly it came.”

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Posted 4 years ago

“very complete, swift delivery. Would like some information on the installation, diagram, picture, drawing. Jean-Pierre”

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Posted 4 years ago

Hi Jean, Thank you for your review and we appreciate your feedback. You can download all our product information via our download center @ www.melloronline.co.uk/technicallibrary or since you have access to our free technical support service, you can email support@melloronline.co.uk or call us on 01924 274774 and someone will be more than happy to assist you with your purchase.

Posted 4 years ago

“great service and good value products compared to other on line stores”

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Posted 4 years ago

“Great to deal with 👍”

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Posted 4 years ago

Mellor Online is rated 4.9 based on 678 reviews