Mellor Online Reviews

Name: Mellor Online
Address: 139 Manor Road, 139 Manor Road, Wakefield
Rating: 4.90

4.9 Rating 870 Reviews

99 %

of reviewers recommend Mellor Online

4.9

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01924274774

Location:

139 Manor Road,
139 Manor Road
Wakefield
WF5 0LQ

Mellor Online 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order. Paid online with Apple Pay Order confirmed Confirmation Email received Then the order was cancelled. 'fraud' being the reason! I emailed to enquire how this conclusion was reached. No reply. No purchase. A lost customer! Useless. You need to do better.”

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Posted 1 day ago

Hi, Thank you for your feedback, and I’m really sorry for the frustration this situation has caused. We did not receive any email enquiry from you following the cancellation, otherwise we would absolutely have responded. We always aim to reply to all customer messages as quickly as possible, so I apologise if there has been any issue with delivery of your email to us. With regards to the order, we take fraud prevention extremely seriously — both to protect our customers and our business. When a payment provider or bank flags a transaction as potentially fraudulent, we are required as a company to act immediately. In these situations, the correct and responsible action is to cancel the order and issue a full refund straight away, which is what was done in this case. We completely understand that this can be frustrating, especially when you know the order was genuine, and we are very sorry for the inconvenience caused. As a gesture of goodwill, if you would still like to place an order with us, we would be happy to offer you a 50% discount — please just contact us directly and we will arrange this for you. We genuinely value every customer and hope we can restore your confidence in us. Kind regards, Stuart

Posted 6 hours ago

“First class no problems. g G”

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Posted 1 year ago

“This is my 1st order and I have still to receive it. Waiting 2 weeks at this stage not very good.”

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Posted 3 years ago

Hi Tony, Thank you for your message, I've looked into this, and it shows that UPS delivered your parcel on Wednesday 02/11/2022. Looking at the tracking delays, it seems like A late UPS trailer arrival at Finglas, Ireland caused the delay. Here at Mellor Online, we always post the parcels the same day, but with all international packages, delays are possible, which is out of our control. Glad to see you now have your parcel.

Posted 3 years ago

“item never shipped...”

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Posted 4 years ago

Thank you for your feedback. Your items have been shipped, see your UPS tracking details below. Please check in your junk folder for updates from us, some email providers may block certain links. UPS tracking No: 1ZY093R56892312517 Any problems, please call and I'm happy to assist you.

Posted 4 years ago

“Good website experience. Product arrived the next day. 10/10. well done”

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Posted 5 years ago

“REV464 You sent the order to the WRONG address. Check the order more carefully next time. Gareth Evans”

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Posted 7 years ago

Hi Gareth. Thank you for your feedback. We looked into this error and can only apologize for any inconvenience this may have caused. On rare occasions, mistakes happen, but we always try our best. We have now implemented a new system to avoid this happening again. As a goodwill gesture and as you are a valued customer, we will refund you your postage for this order and give you £10 off the next order you place with us.

Posted 7 years ago

“Item advertised but was not in stock”

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Posted 8 years ago

We are sorry to hear that your item (Lamp High Level Brake 27 LED 12 volt, 0-099-02) was not in stock you ordered from us. This was a stock error on our part due to the item been discontinued by Durite UK. We informed you straight away that we had no stock and gave you a full refund.

Posted 8 years ago

“I'm not aware that I've bought anything from Mellor Online”

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Posted 9 years ago

Hello David, We only send out review emails from customers who have ordered from us, recently or in the past, we have no control over what emails people use when signing up to our website, then reviews.co.uk automatically sends out an email a few days after, asking for a review from the customer. Since we have recently signed up to reviews.co.uk and its new, the orders may go back a few years. We apologize for the confusion.

Posted 9 years ago

Mellor Online is rated 4.9 based on 870 reviews