ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.46

4.5 Rating 795 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Love the style and quality. Need store in NYC”

Helpful Report

Dear Mary, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regard to our stores, I can confirm that we are moving to New York before the end of 2023! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“1st purchase. Dress arrived today, stunning fabric . Just needs a slight alteration but perfect outfit for a wedding I am attending”

Helpful Report

Dear Barbara, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“The ordering and returns process is very efficient and customer friendly - the clothes are always well made - the clothes aren’t cheap but reflect the quality of them”

Helpful Report

Dear customer, Thank you for taking the time to provide us with your comments regarding our current collection. Glad to hear you are happy with our services and the quality of our garments! We look forward to having you shop with us again. kind regards, Customer Care

“I love Me + Em. It's a new line for me and the quality is lovely at their price point. Very impressed also with their customer service who kindly extended a return date for me when I thought I had bought a second size of an item, only to find out I hadn't. Now I can see which fits the best when the second size arrives. They are supposed to build a store in NYC next year-2024--and hopefully that will happen. Even with a shipping charge to send, it is so worth it to me.”

Helpful Report

“I love Me & Em clothes. The quality of the garments is superb and the styling of many of the garments is timeless. Just last week, I had two compliments from total strangers! If I could buy all my clothes from Me & Em, I would. I also love the thoughtful packaging and ease of returning items. Well done, and thanks to all the team at Me & Em.”

Helpful Report

Dear Anne, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I started buying ME&EM clothing 3 years ago. My first item was a skirt. The quality, materials and workmanship were amazing. Size 6 fits me perfectly and everything I have purchased since is just as stylish and beautiful! The majority of my closet is filled with ME&EM clothing. I look forward to the new styles coming this fall.”

Helpful Report

Thank you for your review and for your thoughtful feedback. We will certainly pass this information to the relevant teams for their future considerations. If we can assist you further please do not hesitate to contact us and hope you continue to enjoy our new collections! Kind regards, ME+EM Customer Care

“I love Me+Em clothes - they look great, last well and are beautifully designed. Please do a range of trousers for your smaller clients; at 5'2" most of them are out of our reach. Thank you for producing lovely clothes!”

Helpful Report

Dear Lousie, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again. In regards to sizing, if you ever have any concerns or queries, please get in touch directly so we can further assist. Kind Regards, ME+EM Customer Care

“Good quality, reasonably priced garments that suit any age .”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are glad to hear you are loving our brand and we look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“I have shopped with Me+Em since your pop up start. I am tall and I appreciate that you keep the styles in midi dresses as well as mini versions. The clothes last for years and you deserve your success. I rarely buy from anywhere else. The Harper service also makes buying much easier.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us. We are thrilled to hear you are loving our brand and that you have been such a loyal customer over the years, we look forward to you shopping with us! If you ever have any concerns or queries, please get in touch directly so we can further assist. Kind Regards, ME+EM Customer Care

“I have been buying Me +Em since the very beginning and can honestly say I have never made a bad decision. The clothes are made to last and I am still wearing things that are now vintage!!! Excellent quality , design and cut and wonderful service also .”

Helpful Report

Dear Pamela, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are such a loyal customer and are still loving our brand and quality, we look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“Great quality and great service.”

Helpful Report

Dear Sincerita, Thank you very much for taking the time to leave this lovely feedback! We are very glad to hear that you are happy with our collections and our service, and if you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“Love everything you do: style, colours and service. I gave 4 stars and not 5 just because of general trouser lengh. I had to make so many returns just because of that…”

Helpful Report

Dear Ramune, Thank you very much for taking the time to leave your feedback! We are very glad to hear that you are happy with our service and designs! We always value our customer's feedback, and I will pass this note about the lengths of our trousers onto our garment technician team! If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“Love all your products but unfortunately as I get older the sizing is hit and miss for me.”

Helpful Report

Dear Barbara, Thank you very much for taking the time to leave your feedback! We are very glad to hear that you love our collections, but we are sorry to hear you are having trouble finding your right size. I would recommend checking the product specific size advice on our website for the measurements of each of our garments. If you require any further advice/assistance in choosing the right size and would like to speak to us over the phone, please feel free to call us on 03456 800 975. If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“I love Me&Em! All the clothes are beautifully tailored and always look great. The delivery service is fast and everything is well-packaged. Easy returns as well, and swift refunds.”

Helpful Report

Dear Catherine, Thank you very much for taking the time to leave your lovely feedback! We are so glad to hear that you are happy with our service, and love our collections as much as we do! If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“I can't fault the customer service from ME+EM. Ordering my items from Australia has never been as issue. They come in good time and when I needed to return one item as it just didn't work for me, it was free return and easy to manage. The refund was very prompt. I love the style and quality of the clothing and often get compliments when I wear my ME+EM clothes. They launder well and I think the clothing is excellent value. I really like the information given about the items. Helps to avoid mistakes when you can't try the item on.”

Helpful Report

Dear Jenni, Thank you so much for taking the time to leave your lovely feedback! We are so happy that you are happy with our service, and are very glad to hear of your experience with the care and sizing advice of our garments as well! If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“Service, delivery excellent as is refunds. Wish you could make regular trousers even a bit shorter. I am 5’3 and they were still about 6 inches too long. They offer value for money as excellent quality.”

Helpful Report

Dear customer, Thank you very much for taking the time to leave your feedback! We are very glad to hear that you are happy with your orders and our service! We always appreciate our customers' feedback and I will pass this on to our garment technician team. We have taken on feedback previously about the lengths of our trousers and have made sure most are easy to tailor and hem if necessary, and are starting to offer more styles in both the regular and long lengths for a wider range of options. If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“I love everything about the products, fit style fabrics and the ethos behind the brand. Clothes made to work together and last. Well worth the investment. Delivery,returns and refunds speedy and efficient, what's not to like”

Helpful Report

Dear Customer, Thank you very much for taking the time to leave your lovely feedback! We are so glad to hear that you are happy with our service, and love our collections as much as we do! Our design teams work to make sure so many of our garments can work together so that you can build outfits that will last and can be worn over and over again, so we are so happy to hear that this is working well for you! If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“Love the designs but most of all the online shopping experience- delivery and returns processing is excellent- great customer service. They are my go-to store. I have shopped online almost since their inception and occasionally in store when I am in London. I still have my ME&EM black loyalty card! Any chance of a store opening in Bath?”

Helpful Report

Thank you for your review and for your thoughtful feedback. We will certainly pass this information on to the relevant teams for their future consideration. If we can assist you further please do not hesitate to contact us and hope you continue to enjoy our new collections! Kind regards, ME+EM Customer Care

“Your service, delivery and return programs work very well, though I would like shipping to be free. What I do LOVE about ME & EM are the designs. I am (let's say over 75) and I can't wear all the edgy styles, but you provide enough lovely dresses with SLEEVES. I love the midi length and the elasticized waists! So comfortable and easy to wear. And I don't see myself coming and going!”

Helpful Report

“I love shopping at Me&Em. The quality of the clothes is excellent. Their clever style that blends from season to season so you don't look outdated is super helpful. The clothes are true to size and they wash brilliantly. As a Garden Designer I have to meet clients one minute and select plants in a muddy field the next and therefore need clothes that can take me from these extremes! Quite frankly I've stopped shopping anywhere else as they tick all my boxes.”

Helpful Report

ME+EM is rated 4.5 based on 795 reviews