ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 791 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Customer Service is fast, easy to use and helpful. Price is reflective of the real quality Quality and shape is strong and quite masculine with feminine detailing. Returns and refunds - straight forward”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are pleased to hear you are happy with our customer service and have had such a positive shopping experience with us. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I am a regular customer as I’m never disappointed with the perfect combination of a slightly edgy style and excellent quality. I’m 68 and love how the cloths make me feel fashionable. They are so easy to wear. It’s my go to shop when I want something new each season, or sometimes between! The prices are on the high side but per ware are good value for money. I would love a shop in the north of England. Maybe Harrogate, Leeds or York. The cost of postage is sometimes a high proportion of what I want to buy. I’m a size 16 but sometimes in trousers a 14 fits better. Also the style affects how garments fit on my bust. It’s expensive to buy several sizes together and results in excessive returns. However the returns policy is quick and easy.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you love our thoughtfully designed collections and that our clothes make you feel fashionable! Your feedback regarding the location of our stores and postage costs has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I have been a customer for many years and absolutely love your clothes. They are good quality, great design and made to last. The customer service is good, delivery and returns are always reliable. If I could ask you to change just one thing it would be the length of the trousers. I’ve stopped buying certain styles because they are so long and I don’t want to have to keep paying extra for them to be altered.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are pleased to hear you have been shopping with us for many years and that you love the quality, design and easy shopping experience. Your feedback regarding our lengths has been noted and passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Great quality clothes. The wide leg pants are my wardrobe staple. Love the tailoring and the length. I find the tops to be a bit on the short side and therefore rarely buy tops. The skirts are beautiful and dresses are also great. I have been a customer for 5 years and am loyal to your reliable and classic brand!”

Helpful Report

Dear Roberta, Thank you for taking the time to leave your fantastic feedback. We are pleased to hear our wide leg pants are your wardrobe staple and that you are a regular ME+EM customer! We look forward to having you shop with us again soon. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“The clothes are generally of good quality. I am very small and mostly your clothes fit me but trousers can be very long. The pictures on line and in catalogues make the clothes very appealing. Delivery is usually quick and returns straightforward. Refunds are administered quicker than with some other companies. Overall I am extremely happy with my purchasing experiences with Me&Em”

Helpful Report

Dear Ruth, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you have has a positive shopping experience with us. Your feedback regarding our trousers has been noted and passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I have bought from ME+EM from the beginning and those items are still being worn. The clothes are well made, have wonderful detail and I always feel fabulous when wearing something from ME+EM. I love that it is not fast fashion and suits all ages.”

Helpful Report

Dear Emma, Thank you for your lovely feedback. We are pleased to hear you have been shopping with us since the beginning and that our clothes make you feel fabulous! We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I never write reviews or comments but feel you deserve to be applauded as Me&Em is now my go to. Your clothes suit my lifestyle perfectly, I love the generosity of your fabrics, the full skirts, the long lengths of your trousers. I wish you would open a shop in Ireland!”

Helpful Report

Dear Laura, Thank you for taking the time to leave your positive feedback. We are thrilled to hear that ME+EM suits your style and is your go-to shop! Your feedback regarding a store in Ireland has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I love the style , it is modern and comfortable. I also appreciate that all articles are true to size and I know that they will fit. Also delivery to Europe is quick and uncomplicated.”

Helpful Report

Dear Dana, Thank you for your lovely feedback. We are pleased to hear you love the ME+EM style and enjoy our easy international shopping experience. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I just love ME+EM clothing! Well made and for me at 5ft9 the trouser, dress and skirt lengths are perfect, something I have struggled with from other brands. One small comment would be to have dresses with a short or cap sleeve. I don’t have great arms but do get them out when it’s warm and a short sleeve is better than no sleeve😊 Your delivery service is excellent and communication about when there might be challenges has also been very clear, managing expectations. Staff in stores are so helpful and charming, please keep up the good work!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback. We are so thrilled to hear you love ME+EM clothes and have had such positive shopping experiences in-store and online. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Expensive, generally designed for tall and slim figures. Longer than other retailers to refund returns. Would appreciate article reviews on website which would help decide whether an item would suit as sizing varies for me between 8-12 on past purchases. Great for luxe joggers. I buy a few key pieces each season, quality generally good.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are pleased to hear you are happy with our luxe joggers and the quality of our clothing. Your feedback regarding our customer experience has been noted and passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Great capsule collection to mix and match for work. High quality and well made. Lovely jeans and jumpers for more casual wear. On trend shapes and styles. Bought me+em for years and only ever sent back a couple of things.”

Helpful Report

Dear MS, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you love our capsule collection and our high-quality garments. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I absolutely love your clothes but they are too long and always have to have them altered. The quality is beautiful timeless and covers all ages just I wince sometimes at spending that much on a single item. Please bring back more joggers and front pocket flare jeans Miss them so much !!”

Helpful Report

Dear Lucie, Thank you for taking the time to leave your lovely feedback. We are thrilled to hear you love our clothes and their timeless style and quality. Your feedback regarding lengths and joggers has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I have been a loyal customer for years. Your clothes have something for every age. My granddaughter is 21 and I am 80. We both wear and love your clothes. They are fashionable and timeless. When I look at your new spring collection I see many things that are either sleeveless or long sleeved. I can’t wear sleeveless and long sleeves are too hot for southern summers. Please give us more dresses and tops with sleeves!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback. We are so happy to hear you have been shopping with us for years and that both you and your Grandaughter love ME+EM clothes! Your feedback regarding sleeves on our dresses and tops has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I love the clothing except the pants are too long. I’ve read that remark by many so not sure why it’s not being addressed. I have to spend extra money on a tailor when the clothes are already expensive. I don’t mind paying a bit more for high quality but the prices are limiting. I was disappointed in the cashmere vest as it looked a bit scruffy. I’ve kept it as it goes perfectly with the pants I ordered and I love layering. The dresses and most tops are too frilly and puffy for my taste. Like a little girls clothing. Again they look better on tall women and I’m petite. Sizing is a bit confusing and I think inconsistent between sometimes British sizing and American sizing. Returns should be free. And I agree with others that a rewards or loyalty program would be nice. I have 5 pair of your pants hanging in my closet. They are beautifully made and unique. I appreciate your layering suggestions and feel very sharp in your clothes. Again…Please offer shorter lengths. Customer service is very good although even they got the conversion size wrong once.”

Helpful Report

Dear Amy, Thank you for taking the time to leave your constructive feedback. We are happy to hear you like our pants but have passed your feedback regarding the lengths to the relevant teams. ME+EM offers an easy free returns service, if you need help with this please contact our customer care team. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Well made timeless pieces in high quality fabric. I return to them time after time - pence per wear, (inspite of the clothes being more expensive than other brands I usually buy) means that they work out as good value”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you love our timeless styles and our high-quality materials. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Living in a rural area, I rely a great deal on shopping online. MeandEm sizing is consistent, and styling hits the right note between looking elegant, but with a bit of fun. As a retired, but rather busy person, that's what I want. The clothes are not cheap, but are well-made and finished, using good quality fabrics. They do not follow instant whims of fashion, so they are not 'wear a few times, then throw away'. Delivery is usually reliable, and when a jacket was left out of a parcel, there was no argument about replacing it. They do tend to be rather long, both trousers and dresses, and I am 5'6", so petite women need to study the garment measurements carefully.”

Helpful Report

Dear Susan, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you have had a positive online shopping experience and love our elegant and high quality garments. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I’ve been a customer with Me & Em since Clare Hornby started selling her beautiful timeless clothes. The quality of the fabric - and beautiful trousers. I shall continue to buy all my clothes with ME&EM.”

Helpful Report

Dear Jean, Thank you for taking the time to leave your constructive feedback. We are thrilled to hear you have been shopping with us since the beginning and love our thoughtfully designed collections. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I find the sizing varies and would love to see how the clothes can be worn if you are 5ft 2in”

Helpful Report

Dear Catherine, Thank you for taking the time to leave your kind feedback. Your feedback regarding our sizing has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Service and quality excellent. Though I have bought many items from you over the last few years, I am not a typical customer being nearly 90(!). However I find that if I choose carefully there is always something different but not too extreme or over-youthful. One quibble: though tallish I do find your full-length trousers are sometimes too long and hems get frayed and worn. I have never needed to return anything”

Helpful Report

Dear Diana, Thank you for taking the time to leave your wonderful feedback. We are so pleased to hear you have has such a positive shopping experience with ME+EM and we look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I love ME+EM and its usually the first place I look for something new. The quality is great and the design features add a nice touch. I wish the trousers, especially the looser styles came in a shorter length. I'm average height but find many of the trousers just too long.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are happy to hear you love ME+EM and our high-quality garments with lovely design details. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 791 reviews